Radiology Imaging Support Intermediate - Pennsylvania residents
Geisinger, Danville, PA, United States
Job Summary
In a 24/7/365 environment, the Radiology Informatics Support Team members provide professional remote and customer-facing technical and operational support and solutions to customers within and outside Radiology. Services include creation of imaging media, imaging record electronic transfer, electronic health record documentation and review, user technical support, problem documentation and resolution management, ticket routing and management, customer communication, radiology information system (RIS) and picture archiving and communication system (PACS) tier 1 support, project participation, RIS/PACS error resolution and basic archive corrections.
Job Duties
Assist in training new associates
Work with supervisor participating, representing, and implementing department projects
Manage and promptly fulfill and facilitate imaging discs and electronic image sharing requests
Communicate with patients and external provider offices
Comply with all HIPAA guidelines for fulfilling standard, complex, and legal radiology requests
Excel in programs required for daily workflows and serve as a subject matter expert for associates
Utilize electronic health records to verify and document patient and radiology information
Utilize multiple imaging platforms to import and export medical images
Coordinate with outside facilities to establish relationships for electronic transfers of images
Serve as a liaison to resolve unread studies
Work professionally to communicate between patients, providers, radiologists, technologists, and contracted teleradiology
Collaborate closely with Radiology Information System Analyst team and escalates issues for timely resolution
Monitor worklists and reports to ensure timely electronic validation of completion of imaging exams; follow up with technologists or radiologists as applicable
Send basic level images to contracted teleradiology services for interpretation and monitor for completion of reports
Ensure strict adherence to established workflow to meet required turnaround times and productivity measures
Knowledge of Mediawriter hardware to successfully perform regulatory maintenance as scheduled
Education
High School Diploma or Equivalent (GED) – Required
Experience
Minimum of 3 years related work experience – Required
Certification
Certification(s) and License(s) – (none specified)
Equal Opportunity Statement
We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
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In a 24/7/365 environment, the Radiology Informatics Support Team members provide professional remote and customer-facing technical and operational support and solutions to customers within and outside Radiology. Services include creation of imaging media, imaging record electronic transfer, electronic health record documentation and review, user technical support, problem documentation and resolution management, ticket routing and management, customer communication, radiology information system (RIS) and picture archiving and communication system (PACS) tier 1 support, project participation, RIS/PACS error resolution and basic archive corrections.
Job Duties
Assist in training new associates
Work with supervisor participating, representing, and implementing department projects
Manage and promptly fulfill and facilitate imaging discs and electronic image sharing requests
Communicate with patients and external provider offices
Comply with all HIPAA guidelines for fulfilling standard, complex, and legal radiology requests
Excel in programs required for daily workflows and serve as a subject matter expert for associates
Utilize electronic health records to verify and document patient and radiology information
Utilize multiple imaging platforms to import and export medical images
Coordinate with outside facilities to establish relationships for electronic transfers of images
Serve as a liaison to resolve unread studies
Work professionally to communicate between patients, providers, radiologists, technologists, and contracted teleradiology
Collaborate closely with Radiology Information System Analyst team and escalates issues for timely resolution
Monitor worklists and reports to ensure timely electronic validation of completion of imaging exams; follow up with technologists or radiologists as applicable
Send basic level images to contracted teleradiology services for interpretation and monitor for completion of reports
Ensure strict adherence to established workflow to meet required turnaround times and productivity measures
Knowledge of Mediawriter hardware to successfully perform regulatory maintenance as scheduled
Education
High School Diploma or Equivalent (GED) – Required
Experience
Minimum of 3 years related work experience – Required
Certification
Certification(s) and License(s) – (none specified)
Equal Opportunity Statement
We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
#J-18808-Ljbffr