Residential Support Specialist (35055)
New Narrative, Portland, OR, United States
Full Time Position
Tuesday - Saturday, Day Shift: 7AM - 3PM
Shift Compensation: $21.50/hour
Purpose
The Residential Support Specialist (RSS) collaborates as part of a multidisciplinary team to provide a seamless delivery of services to residents in our mental health residential treatment programs. As residents work toward individual goals, the RSS engages in intentional skills building. Areas of focus may include activities of daily living, life skills, and therapeutic interventions. The RSS is also responsible for ensuring a clean and organized environment.
Accountabilities
Resident Support
Actively engage with residents to support movement toward goals and transition planning using strength‑based and person‑centered approaches.
Center resident experiences including maximum level of autonomy and personal rights.
Actively participate in Team Based Care, including collaboration and participation in staff meetings.
Provide hands‑on support to residents as needed in completing activities of daily living and instrumental activities of daily living such as (but not limited to) attending appointments, completing household tasks, maintaining hygiene, maintaining continence, bathing, toileting, dressing, eating and managing medication.
Assist in crisis intervention utilizing nonviolent de‑escalation techniques. Support residents in navigating distress and conflict.
Adhere to medication management protocol. Remain constantly alert to changes in medication.
Responsible for meal preparation and providing opportunities for skills training.
Provide and facilitate group activities and community engagement.
Understand and comply with Oregon Administrative Rules which include Home and Community Based mental health services.
Facility Operations
Facilitate fire drills and emergency procedures as assigned or as needed.
Complete Safety and Sanitation Checklists twice monthly.
Maintain the health and safety of the house, ensuring it is clean, orderly, and safe. This may include exposure to biohazardous or unsafe materials.
Maintain cleanliness of food storage areas, common areas, and employee office.
Complete all shift duties as assigned.
Communicate maintenance and supply needs.
Documentation
Ensure that at the end of each shift all documentation (engagement notes, shift notes, EMAR, communication log, incident reports, etc.) is complete in each resident chart, following policy and Oregon Administrative Rules.
Complete all incident reports by end of shift.
Ensure narcotic count is updated during each narcotic medication pass as well as complete shift change documentation.
Other General Expectations
Must maintain active CPR certification at all times.
Staff must remain awake and alert at all times on shift.
Complete tasks assigned by program leadership.
Fulfill all onboarding requirements and trainings within timelines outlined in New Narrative policy and procedures.
Must have a criminal records clearance through the State Mental Health Division prior to starting employment.
Will not work over 40 hours per week unless authorized by a supervisor.
Will report to work promptly and adhere to all scheduling and attendance policies.
Attend and participate in all required meetings and trainings.
Follow all agency policies, procedures, and protocols.
Maintain security of confidential information.
Residential Support Specialists can be temporarily reassigned from their scheduled site to cover other residential treatment homes/facilities, as directed by a member of the residential leadership team.
Education / Certificates / Licenses
High School Diploma/GED required.
QMHA credentials preferred.
Current CPR certification preferred.
Experience / Qualifications
Must be 18 years of age and capable of implementing emergency procedures and disaster plan. Must be able to administer CPR and Naloxone (Narcan). Must be comfortable working independently.
Impact
New Narrative residential operations are an essential part of New Narrative’s overall continuum of services. As a New Narrative employee, Residential Support Specialists will help to ensure best practices, positive outcomes, and quality of service.
#J-18808-Ljbffr
Tuesday - Saturday, Day Shift: 7AM - 3PM
Shift Compensation: $21.50/hour
Purpose
The Residential Support Specialist (RSS) collaborates as part of a multidisciplinary team to provide a seamless delivery of services to residents in our mental health residential treatment programs. As residents work toward individual goals, the RSS engages in intentional skills building. Areas of focus may include activities of daily living, life skills, and therapeutic interventions. The RSS is also responsible for ensuring a clean and organized environment.
Accountabilities
Resident Support
Actively engage with residents to support movement toward goals and transition planning using strength‑based and person‑centered approaches.
Center resident experiences including maximum level of autonomy and personal rights.
Actively participate in Team Based Care, including collaboration and participation in staff meetings.
Provide hands‑on support to residents as needed in completing activities of daily living and instrumental activities of daily living such as (but not limited to) attending appointments, completing household tasks, maintaining hygiene, maintaining continence, bathing, toileting, dressing, eating and managing medication.
Assist in crisis intervention utilizing nonviolent de‑escalation techniques. Support residents in navigating distress and conflict.
Adhere to medication management protocol. Remain constantly alert to changes in medication.
Responsible for meal preparation and providing opportunities for skills training.
Provide and facilitate group activities and community engagement.
Understand and comply with Oregon Administrative Rules which include Home and Community Based mental health services.
Facility Operations
Facilitate fire drills and emergency procedures as assigned or as needed.
Complete Safety and Sanitation Checklists twice monthly.
Maintain the health and safety of the house, ensuring it is clean, orderly, and safe. This may include exposure to biohazardous or unsafe materials.
Maintain cleanliness of food storage areas, common areas, and employee office.
Complete all shift duties as assigned.
Communicate maintenance and supply needs.
Documentation
Ensure that at the end of each shift all documentation (engagement notes, shift notes, EMAR, communication log, incident reports, etc.) is complete in each resident chart, following policy and Oregon Administrative Rules.
Complete all incident reports by end of shift.
Ensure narcotic count is updated during each narcotic medication pass as well as complete shift change documentation.
Other General Expectations
Must maintain active CPR certification at all times.
Staff must remain awake and alert at all times on shift.
Complete tasks assigned by program leadership.
Fulfill all onboarding requirements and trainings within timelines outlined in New Narrative policy and procedures.
Must have a criminal records clearance through the State Mental Health Division prior to starting employment.
Will not work over 40 hours per week unless authorized by a supervisor.
Will report to work promptly and adhere to all scheduling and attendance policies.
Attend and participate in all required meetings and trainings.
Follow all agency policies, procedures, and protocols.
Maintain security of confidential information.
Residential Support Specialists can be temporarily reassigned from their scheduled site to cover other residential treatment homes/facilities, as directed by a member of the residential leadership team.
Education / Certificates / Licenses
High School Diploma/GED required.
QMHA credentials preferred.
Current CPR certification preferred.
Experience / Qualifications
Must be 18 years of age and capable of implementing emergency procedures and disaster plan. Must be able to administer CPR and Naloxone (Narcan). Must be comfortable working independently.
Impact
New Narrative residential operations are an essential part of New Narrative’s overall continuum of services. As a New Narrative employee, Residential Support Specialists will help to ensure best practices, positive outcomes, and quality of service.
#J-18808-Ljbffr