Facilities Service Representative
Penn State University, University Park, FL, United States
POSITION SPECIFICS
The Office of Physical Plant is seeking applicants for a
Facilities Service Representative
to support campus operations by receiving, triaging, processing, and dispatching both emergency and routine maintenance service requests. These positions fall under the Office of Physical Plant (OPP) Work Reception Center team. This is a second shift position with hours from 3:00 PM to 11:00 PM.
Approval of remote and hybrid work is not guaranteed regardless of work location.
JOB RESPONSIBILITIES
Receive and prioritize maintenance service requests (routine and emergency) via phone, radio, and electronic communication.
Dispatch skilled trades technicians using a 2-way radio system and telephone communications.
Utilize customized software systems and other internal databases to create work orders, track service requests, and maintain records.
Track progress of active work orders, follow up for updates, and ensure accurate closure of completed jobs.
Analyze submitted and completed work orders, conduct trends analysis, and present findings.
Process technician callouts using the overtime rotation and rapid dialing system during nights, weekends, holidays, and emergencies.
Receive critical facility alarms and coordinate emergency notifications with appropriate personnel; communicate maintenance statuses or delays.
Issue, track, and troubleshoot physical keys and key systems; maintain accurate records for contractors and employee key usage.
Generate and distribute routine logs and reports.
Assist with the coordination of emergency events, including completing emergency event documentation and organizing resources needed for repairs.
Assist departmental areas with rotating overtime opportunities utilizing the automated dialing system or manual calling when needed.
Maintain administrative records, support office projects, and ensure compliance with University policies and procedures.
Provide essential services on-site desk coverage during university closures, delays, holidays, and other critical operational periods.
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
General Equivalency Diploma (GED) or High School (HS) with 2+ years of relevant experience; or an equivalent combination of education and experience accepted. Required Certifications: None.
BACKGROUND CHECKS & CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position, including all possible grades, is $38,300.00 - $55,500.00.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
#J-18808-Ljbffr
The Office of Physical Plant is seeking applicants for a
Facilities Service Representative
to support campus operations by receiving, triaging, processing, and dispatching both emergency and routine maintenance service requests. These positions fall under the Office of Physical Plant (OPP) Work Reception Center team. This is a second shift position with hours from 3:00 PM to 11:00 PM.
Approval of remote and hybrid work is not guaranteed regardless of work location.
JOB RESPONSIBILITIES
Receive and prioritize maintenance service requests (routine and emergency) via phone, radio, and electronic communication.
Dispatch skilled trades technicians using a 2-way radio system and telephone communications.
Utilize customized software systems and other internal databases to create work orders, track service requests, and maintain records.
Track progress of active work orders, follow up for updates, and ensure accurate closure of completed jobs.
Analyze submitted and completed work orders, conduct trends analysis, and present findings.
Process technician callouts using the overtime rotation and rapid dialing system during nights, weekends, holidays, and emergencies.
Receive critical facility alarms and coordinate emergency notifications with appropriate personnel; communicate maintenance statuses or delays.
Issue, track, and troubleshoot physical keys and key systems; maintain accurate records for contractors and employee key usage.
Generate and distribute routine logs and reports.
Assist with the coordination of emergency events, including completing emergency event documentation and organizing resources needed for repairs.
Assist departmental areas with rotating overtime opportunities utilizing the automated dialing system or manual calling when needed.
Maintain administrative records, support office projects, and ensure compliance with University policies and procedures.
Provide essential services on-site desk coverage during university closures, delays, holidays, and other critical operational periods.
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
General Equivalency Diploma (GED) or High School (HS) with 2+ years of relevant experience; or an equivalent combination of education and experience accepted. Required Certifications: None.
BACKGROUND CHECKS & CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position, including all possible grades, is $38,300.00 - $55,500.00.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
#J-18808-Ljbffr