Customer Revenue Strategy & Operations: Tech Ops - IM Ops
Rippling, San Francisco, CA, United States
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About The Role
We are seeking an experienced Technical Operator to join our team. The role will support the Implementation team at Rippling and sit at the dynamic intersection of our customer lifecycle. With over 25,000 implementations annually, this mission‑critical role requires technical expertise to understand how we implement customers across products, teams, and segments, and to optimize performance and tools for efficiency.
Your focus will be on developing deep expertise across the entire customer lifecycle and translating that knowledge into simplified visuals and frameworks. You will become a subject matter expert on the implementation process and propose actionable systems solutions for building a comprehensive workflow. Partnering with RevOps and Business Systems teams, you will design, develop, deploy, and operate a new architecture that simplifies operations for one of our largest internal teams. The output will translate into smoother implementation processes, faster time‑to‑implement, higher CSAT scores, and a better customer experience.
This role will be directly responsible for delivering a high‑impact, highly visible strategic project, partnering with RevOps, Systems and Leadership Teams to design weekly, monthly and quarterly roadmaps and holding accountability for delivery across those roadmaps. Cross‑functional collaboration, timely reporting, and clear communication and strategy documentation are essential.
Location and Work Arrangement
This role will be based in our San Francisco, CA office and will require being in office 3x/week.
Technical Leadership
Serve as a primary point of contact for business systems and related teams for Implementation
Operate across systems including Salesforce, Jira, Confluence, Slack, Gong, Delighted, Outreach
Manage systems provisioning, permissioning, and role‑based access within the organization
Lead structured discovery sessions with business stakeholders to gather requirements and identify gaps through targeted follow‑ups
Finalize and translate business requirements into technical specifications
Lead QA/testing of all systems changes to maintain data integrity
Design, test, and implement configurations for new product and process launches
Support real‑time troubleshooting and resolution of active systems issues
Process Design, Process Optimization & Process Performance Management
Oversee day‑to‑day Salesforce data operations, including maintaining data integrity and updating infrastructure
Develop and maintain dashboards and reports for operational and performance metrics
Design and document workflows for all stages of customer processes
Identify and prioritize process gaps and automation opportunities
Centralize tracking of product data and oversee tooling for assignment routing and project lifecycle progression
Project Management, Change Management & Enablement
Manage projects from conception to delivery and provide executive‑level updates
Triage and prioritize incoming requests and work cross‑functionally with Product, Engineering, Biz Systems, and RevOps
Lead change management across system and process launches, ensuring effective communication and documentation
Produce end‑user‑facing documentation and training materials that make technical workflows accessible to non‑technical team members
Coordinate with Enablement to develop training sessions for the team on tool and process updates
Clear communication and orchestration across multiple stakeholder groups
Specific Role Qualifications
Systems & Technical Expertise
Deep familiarity with Salesforce architecture, reporting, and administration
Proficiency in SQL, GSheets, and Salesforce Reports
Experience with Jira, Confluence, Slack, and Tableau/BI tools
Ability to propose architectural changes that improve data flows and automation
Analytical & Strategic Skills
Strong analytical skills to define and measure performance metrics
Ability to navigate ambiguity and structure processes effectively
Cross‑functional & Communication Skills
Ability to conduct structured discovery with business stakeholders—extracting key requirements from unstructured conversations and identifying the right follow‑up questions to drive clarity
Proficient in collaborating across business units and technical teams
Experienced in change management and stakeholder enablement
Proficient in providing clear, concise, consistent communications to a wide range of stakeholders
Workflow Evaluation Criteria
High Priority
Process Efficiency: Reduce admin/ops time and time to implement
Systems Functionality: Ensure systems operate with minimal issues and clear ownership
Team Experience: Ensure customer‑facing roles are confident and efficient with system tools
Data Accuracy & Hygiene: Maintain high data integrity with minimal need for manual cleanup
Medium Priority
Metric Enablement: Provide clear dashboards for monitoring team performance
Project Delivery: Ensure projects are delivered on time and within scope
Change Management: Support successful rollout and adoption of new processes
Reduction in Ad Hoc Work: Decrease in RevOps and Jira requests due to unclear processes
Minimum Qualifications
4‑7 years of work experience in Systems, Systems Design, SFDC Admin, Sales Systems or related fields
Requires Salesforce experience
Requires SQL and BI experience
Excellent technical design skills (Salesforce flows, data mocks, flowchart visuals, custom objects architecture and data flow automations)
Proactive self‑starter with experience driving projects that deliver measurable impact to GTM and System teams
Able to work with a high degree of autonomy in a fast‑moving startup or a hyper‑growth environment
Strong analytical, modeling, and conceptual problem‑solving skills
Excellent communication skills (written, verbal)
Experience driving cross‑functional initiatives with speed and efficiency
Excellent cross‑functional stakeholder management
Familiarity with AI tools is a plus (Claude, ChatGPT, Grok)
Compensation
This role will receive a competitive salary + benefits + equity. The salary for US‑based employees will be aligned with one of the ranges below based on location. Final offer amounts may vary from the amounts listed below.
Base Pay: $157,500 – $175,000
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Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About The Role
We are seeking an experienced Technical Operator to join our team. The role will support the Implementation team at Rippling and sit at the dynamic intersection of our customer lifecycle. With over 25,000 implementations annually, this mission‑critical role requires technical expertise to understand how we implement customers across products, teams, and segments, and to optimize performance and tools for efficiency.
Your focus will be on developing deep expertise across the entire customer lifecycle and translating that knowledge into simplified visuals and frameworks. You will become a subject matter expert on the implementation process and propose actionable systems solutions for building a comprehensive workflow. Partnering with RevOps and Business Systems teams, you will design, develop, deploy, and operate a new architecture that simplifies operations for one of our largest internal teams. The output will translate into smoother implementation processes, faster time‑to‑implement, higher CSAT scores, and a better customer experience.
This role will be directly responsible for delivering a high‑impact, highly visible strategic project, partnering with RevOps, Systems and Leadership Teams to design weekly, monthly and quarterly roadmaps and holding accountability for delivery across those roadmaps. Cross‑functional collaboration, timely reporting, and clear communication and strategy documentation are essential.
Location and Work Arrangement
This role will be based in our San Francisco, CA office and will require being in office 3x/week.
Technical Leadership
Serve as a primary point of contact for business systems and related teams for Implementation
Operate across systems including Salesforce, Jira, Confluence, Slack, Gong, Delighted, Outreach
Manage systems provisioning, permissioning, and role‑based access within the organization
Lead structured discovery sessions with business stakeholders to gather requirements and identify gaps through targeted follow‑ups
Finalize and translate business requirements into technical specifications
Lead QA/testing of all systems changes to maintain data integrity
Design, test, and implement configurations for new product and process launches
Support real‑time troubleshooting and resolution of active systems issues
Process Design, Process Optimization & Process Performance Management
Oversee day‑to‑day Salesforce data operations, including maintaining data integrity and updating infrastructure
Develop and maintain dashboards and reports for operational and performance metrics
Design and document workflows for all stages of customer processes
Identify and prioritize process gaps and automation opportunities
Centralize tracking of product data and oversee tooling for assignment routing and project lifecycle progression
Project Management, Change Management & Enablement
Manage projects from conception to delivery and provide executive‑level updates
Triage and prioritize incoming requests and work cross‑functionally with Product, Engineering, Biz Systems, and RevOps
Lead change management across system and process launches, ensuring effective communication and documentation
Produce end‑user‑facing documentation and training materials that make technical workflows accessible to non‑technical team members
Coordinate with Enablement to develop training sessions for the team on tool and process updates
Clear communication and orchestration across multiple stakeholder groups
Specific Role Qualifications
Systems & Technical Expertise
Deep familiarity with Salesforce architecture, reporting, and administration
Proficiency in SQL, GSheets, and Salesforce Reports
Experience with Jira, Confluence, Slack, and Tableau/BI tools
Ability to propose architectural changes that improve data flows and automation
Analytical & Strategic Skills
Strong analytical skills to define and measure performance metrics
Ability to navigate ambiguity and structure processes effectively
Cross‑functional & Communication Skills
Ability to conduct structured discovery with business stakeholders—extracting key requirements from unstructured conversations and identifying the right follow‑up questions to drive clarity
Proficient in collaborating across business units and technical teams
Experienced in change management and stakeholder enablement
Proficient in providing clear, concise, consistent communications to a wide range of stakeholders
Workflow Evaluation Criteria
High Priority
Process Efficiency: Reduce admin/ops time and time to implement
Systems Functionality: Ensure systems operate with minimal issues and clear ownership
Team Experience: Ensure customer‑facing roles are confident and efficient with system tools
Data Accuracy & Hygiene: Maintain high data integrity with minimal need for manual cleanup
Medium Priority
Metric Enablement: Provide clear dashboards for monitoring team performance
Project Delivery: Ensure projects are delivered on time and within scope
Change Management: Support successful rollout and adoption of new processes
Reduction in Ad Hoc Work: Decrease in RevOps and Jira requests due to unclear processes
Minimum Qualifications
4‑7 years of work experience in Systems, Systems Design, SFDC Admin, Sales Systems or related fields
Requires Salesforce experience
Requires SQL and BI experience
Excellent technical design skills (Salesforce flows, data mocks, flowchart visuals, custom objects architecture and data flow automations)
Proactive self‑starter with experience driving projects that deliver measurable impact to GTM and System teams
Able to work with a high degree of autonomy in a fast‑moving startup or a hyper‑growth environment
Strong analytical, modeling, and conceptual problem‑solving skills
Excellent communication skills (written, verbal)
Experience driving cross‑functional initiatives with speed and efficiency
Excellent cross‑functional stakeholder management
Familiarity with AI tools is a plus (Claude, ChatGPT, Grok)
Compensation
This role will receive a competitive salary + benefits + equity. The salary for US‑based employees will be aligned with one of the ranges below based on location. Final offer amounts may vary from the amounts listed below.
Base Pay: $157,500 – $175,000
#J-18808-Ljbffr