Technical Project Manager (Term-Limited)
ACLU, Washington, District of Columbia, United States
About The Job
The ACLU seeks applicants for the full‑time, two‑year term‑limited position of Technical Project Manager in the Information Technology Department of the ACLU’s National office in New York, NY, San Francisco, CA, or Washington, DC. The role is hybrid, requiring in‑office presence two (2) days per week or eight (8) days per month. This position is part of a collective bargaining unit and is represented by ACLU Staff United (ASU).
The IT department provides technology‑based services and support for more than 600 staff across New York, Washington D.C., San Francisco, the Dakotas, Puerto Rico, and Durham offices, including staff in remote locations and affiliate offices nationwide that participate in the Affiliate Technology Services program. ACLU IT support staff ensures business‑critical services are available to all staff.
What You’ll Do
Reporting to the Chief Information Officer, the Technical Project Manager leads organization‑wide implementation of systems, business applications, and processes across the National and Affiliate offices. Grounded in industry best practices, methodologies, and frameworks (PMI, Agile/Scrum, ITIL), they collaborate with peer project managers, analysts, engineers, and other IT‑adjacent and non‑technical staff through the entire lifecycle of technology implementation and adoption: from RFP and evaluation through proof of concept, procurement, functional, operational, and security design, testing, training, technical and organizational change management, deployment, operational adoption, support maintenance, and continuous improvement.
Your Day to Day
Work with ACLU departments across the organization, vendors, and IT staff to determine priorities, evaluate business and technical requirements, and specify resource needs to implement technical solutions.
Perform stakeholder requirements and impact analysis, risk assessment, feasibility studies, and project scoping, using established industry frameworks such as the RACI matrix to effectuate desired outcomes, proactively manage organizational change, and drive project ownership.
Develop project goals, uncover and document dependencies, and negotiate reasonable work commitments and timelines, expected project deliverables, and delivery outcomes with stakeholders.
Develop detailed project plans, including major phases such as project initiation/charter, business and functional requirements, technical specifications, end‑to‑end process mapping, implementation, testing, training, communications, user rollout, post‑implementation support, and project review.
Lead risk management for assigned projects by preparing a project risk assessment matrix and updating it regularly for review with the project team and sponsor.
Manage project schedule, scope, and cost to ensure the project is on time, within scope and budget, including resource allocations and utilization of established project management technologies and best practices.
Proactively troubleshoot project issues and recommend effective, business‑oriented strategic solutions, documenting deliberations and final decisions.
Develop a project communications plan and communicate project status, issues, deadlines, and changes to stakeholders, producing progress reports and executive status dashboards.
Collaborate with cross‑functional technical and business teams to develop effective change management strategies, risk mitigation, and communication plans.
Develop project‑management templates and tools for internal use.
Future ACLU’ers Will
Be committed to advancing the mission of the ACLU.
Embed the principles of equity, inclusion, and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives.
Work collaboratively and respectfully toward resolving obstacles and conflicts.
What You’ll Bring
Proven track record of successful systems and process implementations in complex environments using structured, industry project‑management best practices.
Experience implementing enterprise business systems such as the M365 tech stack, ERP (NetSuite), CRM (Salesforce, Blackbaud), HRIS, work‑management systems (ServiceNow, Zendesk), request and document management systems (SharePoint), and other back‑office, business application systems, and third‑party SaaS platforms; experience with nonprofit donor management and legal systems is highly desirable.
PMP, ITIL, or other related industry certifications required, including experience with program and project‑management best practices and frameworks such as PMI, COBIT, ITIL, Agile/Scrum, Waterfall.
Strong organizational skills in a dynamic, cross‑functional, inclusive work environment with ability to multitask, prioritize, and quickly identify project risks, roadblocks, and issues in a structured manner.
Effective communication skills, verbal and written, including ability to compose, edit, and proof correspondences, documents, status reports, and presentations tailored to a diverse audience.
Ability to set and abide by deadlines and commitments, navigating competing priorities.
Ability to represent the organization and work with ACLU staff and colleagues in a professional, human‑centered manner, maintaining tact, diplomacy, and confidentiality.
Ability to work independently as well as part of a team and foster a team‑focused environment that encourages collaboration and peer support.
Experience in a large, complex nonprofit organization desirable.
Strong commitment to the mission of the ACLU.
Compensation
The ACLU is committed to equity, transparency, and clarity in pay. The annual salary for this two‑year term‑limited position is $167,568 (Level E), reflecting the salary of a position based in New York, NY. Salaries are subject to a regional pay adjustment if authorized to work outside the listed location.
For details on our pay structure, please visit: https://www.aclu.org/careers/ACLU_Geographic_Pay_Structure-July_2024.pdf
Why the ACLU
For more than 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people.
The ACLU values its people and considers what it offers essential not just for work, but for overall well‑being.
Our Commitment to Accessibility, Equity, Diversity & Inclusion
Accessibility, equity, diversity, and inclusion are core values of the ACLU and central to our work. We are committed to learning and growth, humility and grace, transparency and accountability, and to creating a culture of belonging that respects and embraces difference, treats everyone equitably, and empowers colleagues to do their best work. We are as committed to anti‑oppression, anti‑ableism, and anti‑racism internally as we are externally. Because, whether we’re in the courts or in the office, we believe “We the People” means all of us.
We strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status, record of arrest or conviction, or any other characteristic protected by applicable law.
The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email benefits.hrdept@aclu.org. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.
Other Information
The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.
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The ACLU seeks applicants for the full‑time, two‑year term‑limited position of Technical Project Manager in the Information Technology Department of the ACLU’s National office in New York, NY, San Francisco, CA, or Washington, DC. The role is hybrid, requiring in‑office presence two (2) days per week or eight (8) days per month. This position is part of a collective bargaining unit and is represented by ACLU Staff United (ASU).
The IT department provides technology‑based services and support for more than 600 staff across New York, Washington D.C., San Francisco, the Dakotas, Puerto Rico, and Durham offices, including staff in remote locations and affiliate offices nationwide that participate in the Affiliate Technology Services program. ACLU IT support staff ensures business‑critical services are available to all staff.
What You’ll Do
Reporting to the Chief Information Officer, the Technical Project Manager leads organization‑wide implementation of systems, business applications, and processes across the National and Affiliate offices. Grounded in industry best practices, methodologies, and frameworks (PMI, Agile/Scrum, ITIL), they collaborate with peer project managers, analysts, engineers, and other IT‑adjacent and non‑technical staff through the entire lifecycle of technology implementation and adoption: from RFP and evaluation through proof of concept, procurement, functional, operational, and security design, testing, training, technical and organizational change management, deployment, operational adoption, support maintenance, and continuous improvement.
Your Day to Day
Work with ACLU departments across the organization, vendors, and IT staff to determine priorities, evaluate business and technical requirements, and specify resource needs to implement technical solutions.
Perform stakeholder requirements and impact analysis, risk assessment, feasibility studies, and project scoping, using established industry frameworks such as the RACI matrix to effectuate desired outcomes, proactively manage organizational change, and drive project ownership.
Develop project goals, uncover and document dependencies, and negotiate reasonable work commitments and timelines, expected project deliverables, and delivery outcomes with stakeholders.
Develop detailed project plans, including major phases such as project initiation/charter, business and functional requirements, technical specifications, end‑to‑end process mapping, implementation, testing, training, communications, user rollout, post‑implementation support, and project review.
Lead risk management for assigned projects by preparing a project risk assessment matrix and updating it regularly for review with the project team and sponsor.
Manage project schedule, scope, and cost to ensure the project is on time, within scope and budget, including resource allocations and utilization of established project management technologies and best practices.
Proactively troubleshoot project issues and recommend effective, business‑oriented strategic solutions, documenting deliberations and final decisions.
Develop a project communications plan and communicate project status, issues, deadlines, and changes to stakeholders, producing progress reports and executive status dashboards.
Collaborate with cross‑functional technical and business teams to develop effective change management strategies, risk mitigation, and communication plans.
Develop project‑management templates and tools for internal use.
Future ACLU’ers Will
Be committed to advancing the mission of the ACLU.
Embed the principles of equity, inclusion, and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives.
Work collaboratively and respectfully toward resolving obstacles and conflicts.
What You’ll Bring
Proven track record of successful systems and process implementations in complex environments using structured, industry project‑management best practices.
Experience implementing enterprise business systems such as the M365 tech stack, ERP (NetSuite), CRM (Salesforce, Blackbaud), HRIS, work‑management systems (ServiceNow, Zendesk), request and document management systems (SharePoint), and other back‑office, business application systems, and third‑party SaaS platforms; experience with nonprofit donor management and legal systems is highly desirable.
PMP, ITIL, or other related industry certifications required, including experience with program and project‑management best practices and frameworks such as PMI, COBIT, ITIL, Agile/Scrum, Waterfall.
Strong organizational skills in a dynamic, cross‑functional, inclusive work environment with ability to multitask, prioritize, and quickly identify project risks, roadblocks, and issues in a structured manner.
Effective communication skills, verbal and written, including ability to compose, edit, and proof correspondences, documents, status reports, and presentations tailored to a diverse audience.
Ability to set and abide by deadlines and commitments, navigating competing priorities.
Ability to represent the organization and work with ACLU staff and colleagues in a professional, human‑centered manner, maintaining tact, diplomacy, and confidentiality.
Ability to work independently as well as part of a team and foster a team‑focused environment that encourages collaboration and peer support.
Experience in a large, complex nonprofit organization desirable.
Strong commitment to the mission of the ACLU.
Compensation
The ACLU is committed to equity, transparency, and clarity in pay. The annual salary for this two‑year term‑limited position is $167,568 (Level E), reflecting the salary of a position based in New York, NY. Salaries are subject to a regional pay adjustment if authorized to work outside the listed location.
For details on our pay structure, please visit: https://www.aclu.org/careers/ACLU_Geographic_Pay_Structure-July_2024.pdf
Why the ACLU
For more than 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people.
The ACLU values its people and considers what it offers essential not just for work, but for overall well‑being.
Our Commitment to Accessibility, Equity, Diversity & Inclusion
Accessibility, equity, diversity, and inclusion are core values of the ACLU and central to our work. We are committed to learning and growth, humility and grace, transparency and accountability, and to creating a culture of belonging that respects and embraces difference, treats everyone equitably, and empowers colleagues to do their best work. We are as committed to anti‑oppression, anti‑ableism, and anti‑racism internally as we are externally. Because, whether we’re in the courts or in the office, we believe “We the People” means all of us.
We strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status, record of arrest or conviction, or any other characteristic protected by applicable law.
The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email benefits.hrdept@aclu.org. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.
Other Information
The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.
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