Revenue Examiner 1
State of Iowa - Executive Branch, Des Moines, IA, United States
Job Description
The Iowa Department of Revenue’s Compliance Division is seeking a Revenue Examiner 1 to join our Individual Tax team.
The Compliance Division oversees all facets of tax processing, issuances of business permits, and alcohol regulation throughout the state. From the receipt of individual and business tax returns, payments, audits and collections, to routine compliance inspections and regulatory verification of alcohol‑licensed establishments, this division is tasked with upholding, enforcing and educating taxpayers and licensees on Iowa’s laws and regulations.
In This Position You Will
Assist customers with account‑level information inquiries over the telephone, in‑person and via email regarding tax credits
Utilize strong judgment skills to resolve sensitive and difficult situations while using effective communication with both internal and external customers
Conduct complex tax audits by independently performing an office investigation to ensure that individuals or businesses are correctly and accurately claiming tax credits
Review and examine tax returns, make necessary adjustments through gathering all returns filed by the taxpayer, and determine either the correct amount of refund due or additional amount of taxes, penalty, and interest owed by the taxpayer
Preference Will Be Given To Candidates With The Following
Experience providing customer service to the public
Basic knowledge of preparing, reviewing, or examining tax returns
Ability to gather data and create simple spreadsheets
Job Specific Competencies
Customer and Personal Service – Principles and processes for providing customer and personal service, including needs assessment, meeting quality standards for services, and evaluating customer satisfaction
Clerical – Administrative and clerical procedures and systems including word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Employer Highlights
The Iowa Department of Revenue is a well‑respected employer focused on providing excellent customer service, a wonderful team atmosphere, work‑life balance, and a flexible working environment. Employees may work from home with the ability to work from anywhere in the State of Iowa as long as it is their primary residence. We offer a comprehensive compensation package.
Iowa Public Employees' Retirement System (IPERS)
Retirement Investors Club (RIC)
Flexible Working Environment – Work from Home Opportunities
Health, Dental and Vision Insurance
Vacation Leave
Sick Leave
Paid Holidays (9 days/year)
Flexible Spending Accounts
Life Insurance
Long‑Term Disability Insurance
Eligibility
Applicants must live within the State of Iowa to qualify for this position.
A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.
Compliance with E-Verify and Right to Work
The State of Iowa participates in E-Verify to confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.
Minimum Qualification Requirements
Graduation from an accredited college or university with an associate’s degree in any field.
A total of two years of education and/or full‑time experience, where thirty semester hours of accredited college or university coursework in any field equals one year of full‑time experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax‑related questions.
Current, continuous experience in the state executive branch that includes one year of full‑time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax‑related questions.
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The Iowa Department of Revenue’s Compliance Division is seeking a Revenue Examiner 1 to join our Individual Tax team.
The Compliance Division oversees all facets of tax processing, issuances of business permits, and alcohol regulation throughout the state. From the receipt of individual and business tax returns, payments, audits and collections, to routine compliance inspections and regulatory verification of alcohol‑licensed establishments, this division is tasked with upholding, enforcing and educating taxpayers and licensees on Iowa’s laws and regulations.
In This Position You Will
Assist customers with account‑level information inquiries over the telephone, in‑person and via email regarding tax credits
Utilize strong judgment skills to resolve sensitive and difficult situations while using effective communication with both internal and external customers
Conduct complex tax audits by independently performing an office investigation to ensure that individuals or businesses are correctly and accurately claiming tax credits
Review and examine tax returns, make necessary adjustments through gathering all returns filed by the taxpayer, and determine either the correct amount of refund due or additional amount of taxes, penalty, and interest owed by the taxpayer
Preference Will Be Given To Candidates With The Following
Experience providing customer service to the public
Basic knowledge of preparing, reviewing, or examining tax returns
Ability to gather data and create simple spreadsheets
Job Specific Competencies
Customer and Personal Service – Principles and processes for providing customer and personal service, including needs assessment, meeting quality standards for services, and evaluating customer satisfaction
Clerical – Administrative and clerical procedures and systems including word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Employer Highlights
The Iowa Department of Revenue is a well‑respected employer focused on providing excellent customer service, a wonderful team atmosphere, work‑life balance, and a flexible working environment. Employees may work from home with the ability to work from anywhere in the State of Iowa as long as it is their primary residence. We offer a comprehensive compensation package.
Iowa Public Employees' Retirement System (IPERS)
Retirement Investors Club (RIC)
Flexible Working Environment – Work from Home Opportunities
Health, Dental and Vision Insurance
Vacation Leave
Sick Leave
Paid Holidays (9 days/year)
Flexible Spending Accounts
Life Insurance
Long‑Term Disability Insurance
Eligibility
Applicants must live within the State of Iowa to qualify for this position.
A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.
Compliance with E-Verify and Right to Work
The State of Iowa participates in E-Verify to confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.
Minimum Qualification Requirements
Graduation from an accredited college or university with an associate’s degree in any field.
A total of two years of education and/or full‑time experience, where thirty semester hours of accredited college or university coursework in any field equals one year of full‑time experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax‑related questions.
Current, continuous experience in the state executive branch that includes one year of full‑time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax‑related questions.
#J-18808-Ljbffr