IT Desktop Support Technician (L2) – Rochester, NY
Talentmatics, Rochester, NY, United States
Employment Type:
This is a
contract-to-hire (C2H) role
– initial 3–4 months on 1099 with Talentmatics, followed by full-time conversion with ADSL based on performance.
Location:
Rochester, NY (Weekly travel to Canandaigua may be required)
Pay Rate:
$24/hr (flexible up to $25/hr)
Schedule:
Monday–Friday | 8:00 AM – 5:00 PM
3–5+ years of
deskside/desktop support experience
Strong knowledge of:
Hardware troubleshooting & break/fix
Imaging tools ( SCCM, Intune, MDT, PXE )
Active Directory & basic networking
Experience with
data backup/recovery and device deployment
Ability to support
enterprise users in a fast-paced environment
CompTIA A+
(preferred)
May require
weekly travel to Canandaigua
Must be comfortable with
physical tasks
(lifting, device setup, etc.)
Opportunity to work in a structured enterprise IT environment
We are looking for a
Desktop Support Technician (Level 2)
to provide hands‑on deskside support, troubleshooting, and maintenance of end‑user devices in an enterprise environment. This role involves both onsite and limited remote support, ensuring smooth IT operations and high user satisfaction.
Troubleshoot and resolve
hardware/software issues (break/fix & IMAC)
Perform
install, move, add, change (IMAC)
activities
Support
Windows 10/11 environments
and device imaging
Coordinate with remote teams and service desk for issue resolution
Manage
asset inventory, CMDB updates, and device staging
Provide
AV/conferencing support
and basic network troubleshooting
Handle
device setup, imaging, and deployment
using tools like SCCM/Intune
Offer
smart hands support
for servers, networking, and UPS (as needed)
Maintain SLAs and provide timely updates to end users
#J-18808-Ljbffr
This is a
contract-to-hire (C2H) role
– initial 3–4 months on 1099 with Talentmatics, followed by full-time conversion with ADSL based on performance.
Location:
Rochester, NY (Weekly travel to Canandaigua may be required)
Pay Rate:
$24/hr (flexible up to $25/hr)
Schedule:
Monday–Friday | 8:00 AM – 5:00 PM
3–5+ years of
deskside/desktop support experience
Strong knowledge of:
Hardware troubleshooting & break/fix
Imaging tools ( SCCM, Intune, MDT, PXE )
Active Directory & basic networking
Experience with
data backup/recovery and device deployment
Ability to support
enterprise users in a fast-paced environment
CompTIA A+
(preferred)
May require
weekly travel to Canandaigua
Must be comfortable with
physical tasks
(lifting, device setup, etc.)
Opportunity to work in a structured enterprise IT environment
We are looking for a
Desktop Support Technician (Level 2)
to provide hands‑on deskside support, troubleshooting, and maintenance of end‑user devices in an enterprise environment. This role involves both onsite and limited remote support, ensuring smooth IT operations and high user satisfaction.
Troubleshoot and resolve
hardware/software issues (break/fix & IMAC)
Perform
install, move, add, change (IMAC)
activities
Support
Windows 10/11 environments
and device imaging
Coordinate with remote teams and service desk for issue resolution
Manage
asset inventory, CMDB updates, and device staging
Provide
AV/conferencing support
and basic network troubleshooting
Handle
device setup, imaging, and deployment
using tools like SCCM/Intune
Offer
smart hands support
for servers, networking, and UPS (as needed)
Maintain SLAs and provide timely updates to end users
#J-18808-Ljbffr