IT Support Specialist
Avenue 360 Health and Wellness, Houston, TX, United States
About Avenue360 Health And Wellness
Avenue 360 is a FQHC that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical needs and social and environmental challenges, like housing. Our compassionate care extends to those with and without insurance. We believe income must not determine the level of access to quality health care.
Our Values PACT
We take PRIDE in our work.
We have a positive ATTITUDE.
We are CURIOUS.
We are COMMITTED.
We are CARING and CUSTOMER-SERVICE oriented.
We are a TEAM.
We LEARN, GROW, and INNOVATE.
Overview
The IT Support Specialist serves as the primary point of contact for all IT support needs, providing timely assistance to users through phone, ticketing system, remote support, and in-person (deskside) support. This role is responsible for resolving day-to-day technical issues, supporting new hire onboarding, and ensuring users can effectively perform their job functions with minimal disruption. This is a fast-paced, user-facing role that requires strong communication, organization, and multitasking skills.
Key Responsibilities
Provide frontline IT support by responding to user requests via phone, ticketing system, and in-person (deskside) support
Troubleshoot and resolve hardware, software, and basic network-related issues
Troubleshoot and support user issues related to Active Directory, Microsoft 365 (including Outlook), and SharePoint
Perform user account support, including password resets, account unlocks, and basic access/permission management
Escalate complex or advanced issues to appropriate IT personnel when necessary
Set up and deploy equipment for new hires, ensuring all systems and access are ready on their first day
Prepare and distribute IT equipment during new hire orientations, ensuring users receive and understand assigned devices and access
Install, configure, and maintain hardware and software according to organizational standards
Maintain accurate documentation of all work performed in the ticketing system
Track and manage IT inventory, including assignment and lifecycle of equipment
Provide clear and timely communication to users regarding issue status and resolution
Assist with vendor coordination by opening support cases, providing required information, and following up on tickets as directed
Assist with IT projects, deployments, and documentation as needed
Perform additional IT-related duties as assigned to support departmental operations and organizational needs. These duties will be consistent with the general scope of the role.
Required Qualifications
2+ years of experience in IT support, helpdesk, or similar role
Strong troubleshooting skills across Windows environments and common business applications
Experience with Microsoft 365 (Outlook, Teams, OneDrive, etc.)
Basic understanding of networking concepts (TCP/IP, connectivity, etc.)
Experience using a ticketing system
Preferred Qualifications
Bachelor’s degree in information technology or related field
CompTIA A+ or similar certification
Experience supporting users in a healthcare or multi-site environment
Skills & Abilities
Strong customer service and communication skills
Ability to manage multiple tasks and priorities simultaneously
Ability to work independently and as part of a team
Attention to detail and strong organizational skills
Willingness to learn and grow within the role
Continuing Education And Training Requirements
Participates in trainings required by the agency, funding source(s), and/or as required by licensure if applicable.
#J-18808-Ljbffr
Avenue 360 is a FQHC that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical needs and social and environmental challenges, like housing. Our compassionate care extends to those with and without insurance. We believe income must not determine the level of access to quality health care.
Our Values PACT
We take PRIDE in our work.
We have a positive ATTITUDE.
We are CURIOUS.
We are COMMITTED.
We are CARING and CUSTOMER-SERVICE oriented.
We are a TEAM.
We LEARN, GROW, and INNOVATE.
Overview
The IT Support Specialist serves as the primary point of contact for all IT support needs, providing timely assistance to users through phone, ticketing system, remote support, and in-person (deskside) support. This role is responsible for resolving day-to-day technical issues, supporting new hire onboarding, and ensuring users can effectively perform their job functions with minimal disruption. This is a fast-paced, user-facing role that requires strong communication, organization, and multitasking skills.
Key Responsibilities
Provide frontline IT support by responding to user requests via phone, ticketing system, and in-person (deskside) support
Troubleshoot and resolve hardware, software, and basic network-related issues
Troubleshoot and support user issues related to Active Directory, Microsoft 365 (including Outlook), and SharePoint
Perform user account support, including password resets, account unlocks, and basic access/permission management
Escalate complex or advanced issues to appropriate IT personnel when necessary
Set up and deploy equipment for new hires, ensuring all systems and access are ready on their first day
Prepare and distribute IT equipment during new hire orientations, ensuring users receive and understand assigned devices and access
Install, configure, and maintain hardware and software according to organizational standards
Maintain accurate documentation of all work performed in the ticketing system
Track and manage IT inventory, including assignment and lifecycle of equipment
Provide clear and timely communication to users regarding issue status and resolution
Assist with vendor coordination by opening support cases, providing required information, and following up on tickets as directed
Assist with IT projects, deployments, and documentation as needed
Perform additional IT-related duties as assigned to support departmental operations and organizational needs. These duties will be consistent with the general scope of the role.
Required Qualifications
2+ years of experience in IT support, helpdesk, or similar role
Strong troubleshooting skills across Windows environments and common business applications
Experience with Microsoft 365 (Outlook, Teams, OneDrive, etc.)
Basic understanding of networking concepts (TCP/IP, connectivity, etc.)
Experience using a ticketing system
Preferred Qualifications
Bachelor’s degree in information technology or related field
CompTIA A+ or similar certification
Experience supporting users in a healthcare or multi-site environment
Skills & Abilities
Strong customer service and communication skills
Ability to manage multiple tasks and priorities simultaneously
Ability to work independently and as part of a team
Attention to detail and strong organizational skills
Willingness to learn and grow within the role
Continuing Education And Training Requirements
Participates in trainings required by the agency, funding source(s), and/or as required by licensure if applicable.
#J-18808-Ljbffr