Core Application Administrator
Community Bank, N.A., Syracuse, NY, United States
Overview
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. We are committed to our employees, offering competitive compensation, great benefits, and professional development opportunities in an inclusive environment.
Responsibilities
Responsible ongoing administration of the Jack Henry Silverlake core application and other ancillary Jack Henry applications. Work closely with software vendors to ensure reliability, and integrity of the bank’s core processing environment.
Essential Duties
Monitor the health of the Jack Henry Core application.
Act as the technical liaison with Jack Henry Associates regarding maintenance (including core application purge processing, releases, fixes, monitoring JH updates, and troubleshooting).
Work with vendors to develop and implement effective escalation procedures for resolution of core software issues.
Track outstanding issues with vendors and conduct appropriate follow-up to ensure timely resolution.
Coordinate with vendors, IT System Administration, and application personnel to install and test releases, patches, and upgrades in a timely and accurate manner.
Work with vendor and bank application personnel to implement new product installations and upgrades that interface with the core system.
Collaborate with vendor and department representatives on data mapping or mining of the core application.
Develop and maintain procedures and policies for proper execution of night jobs associated with JHA systems, including monitoring logs and ensuring cross coverage.
Act as the security administrator for the JHA environment, working with the Department Manager, Manager of Tech Support, and Information Security to develop and maintain security policies.
Coordinate bank-wide change‑management testing for releases, maintain documentation, and manage form promotion through turnover.
Perform year‑end processing in test and production environments, including year‑end tax submission.
Report to management on performance, responsiveness, and outstanding issues regarding the core application environment on a regular basis.
Ancillary Duties
Provide assistance as needed to help the Information Technology Department and the bank in achieving their annual goals.
Qualifications
Associate Degree in Computer Science, Information Systems, or related field, or equivalent experience.
Extensive experience with and training on change‑management processes, installation, and maintenance of vendor‑supplied software.
Proficient reading, writing, mathematics, and analytical skills.
Excellent interpersonal, communication, and supervisory skills.
Ability to thoroughly document processes and work performed.
Five years of experience in Information Technology within a banking or financial environment, including application administration duties.
All applicants must be 18 years of age or older.
Compensation
Commensurate with experience plus potential for annual merit increase. Salary range: $62,400.00 to $88,000.00 per year. In addition to your competitive salary, you will receive benefits including 11 paid holidays, paid vacation, medical, vision and dental insurance, 401(k) with generous match, pension, tuition reimbursement, banking discounts, and more.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties include standing, walking, or sitting; using hands and fingers; handling or feeling objects; reaching with hands or arms; speaking and hearing; occasionally lifting or moving up to 25 pounds. Specific vision abilities required include close vision and the ability to focus.
Equal Opportunity
The Company is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Accommodations
The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
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At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. We are committed to our employees, offering competitive compensation, great benefits, and professional development opportunities in an inclusive environment.
Responsibilities
Responsible ongoing administration of the Jack Henry Silverlake core application and other ancillary Jack Henry applications. Work closely with software vendors to ensure reliability, and integrity of the bank’s core processing environment.
Essential Duties
Monitor the health of the Jack Henry Core application.
Act as the technical liaison with Jack Henry Associates regarding maintenance (including core application purge processing, releases, fixes, monitoring JH updates, and troubleshooting).
Work with vendors to develop and implement effective escalation procedures for resolution of core software issues.
Track outstanding issues with vendors and conduct appropriate follow-up to ensure timely resolution.
Coordinate with vendors, IT System Administration, and application personnel to install and test releases, patches, and upgrades in a timely and accurate manner.
Work with vendor and bank application personnel to implement new product installations and upgrades that interface with the core system.
Collaborate with vendor and department representatives on data mapping or mining of the core application.
Develop and maintain procedures and policies for proper execution of night jobs associated with JHA systems, including monitoring logs and ensuring cross coverage.
Act as the security administrator for the JHA environment, working with the Department Manager, Manager of Tech Support, and Information Security to develop and maintain security policies.
Coordinate bank-wide change‑management testing for releases, maintain documentation, and manage form promotion through turnover.
Perform year‑end processing in test and production environments, including year‑end tax submission.
Report to management on performance, responsiveness, and outstanding issues regarding the core application environment on a regular basis.
Ancillary Duties
Provide assistance as needed to help the Information Technology Department and the bank in achieving their annual goals.
Qualifications
Associate Degree in Computer Science, Information Systems, or related field, or equivalent experience.
Extensive experience with and training on change‑management processes, installation, and maintenance of vendor‑supplied software.
Proficient reading, writing, mathematics, and analytical skills.
Excellent interpersonal, communication, and supervisory skills.
Ability to thoroughly document processes and work performed.
Five years of experience in Information Technology within a banking or financial environment, including application administration duties.
All applicants must be 18 years of age or older.
Compensation
Commensurate with experience plus potential for annual merit increase. Salary range: $62,400.00 to $88,000.00 per year. In addition to your competitive salary, you will receive benefits including 11 paid holidays, paid vacation, medical, vision and dental insurance, 401(k) with generous match, pension, tuition reimbursement, banking discounts, and more.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties include standing, walking, or sitting; using hands and fingers; handling or feeling objects; reaching with hands or arms; speaking and hearing; occasionally lifting or moving up to 25 pounds. Specific vision abilities required include close vision and the ability to focus.
Equal Opportunity
The Company is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Accommodations
The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
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