GPS - Application Support Engineer - Senior Associate
EY, Atlanta, GA, United States
The opportunity
You will be a key member of a dedicated operations team with responsibility for assuring overall health of business applications, making recommendations on their continuous health, performance and reliability.
You will monitor applications and their hosting environments in Azure Gov for exceptions, review their performance, manage demand planning and capacity utilization. Your focus will be on stability and application uptime with an emphasis on quick incident resolution and automated solutions that prevent future outages. You will support promotion cycles of solutions, testing and executing version upgrades and patches.
You will be expected to keep up with industry developments and standards, ensuring innovative approaches to operate and support data environments.
Your Key Responsibilities
Work within Azure Containers / Azure Kubernetes Services (AKS) (Track Pods Health, Node Performance, respond and troubleshoot incidents)
Lead delivery of ongoing maintenance and management of pre‑production and production environments, setting timelines and monitoring activities in alignment with business requirements
Contribute to the development of implementation plans for dealing with complex requests for change
Review new product support documentation and design release packages for solutions
Monitor effectiveness of installations and ensure that appropriate recommendations for change are made
Oversee preliminary reviews for new environments and remediation of findings to existing environments, including capacity and performance management recommendations
Develop internal control standards and contribute to the development of procedures
Develop relationships with other engineering groups to gain a strong understanding of products and services and apply technical support engineering expertise to ensure solutions are properly managed and maintained
Skills and Attributes for Success
Comprehensive understanding of the complete stack of technologies in Azure Gov, with ability to troubleshoot underlying issues.
Knowledge of business processes, products, and services within agreed areas of expertise and can provide input and advice to key stakeholders.
Ability to systematically break apart complex problems (written, verbal or numerical) and analyze figures to solve a problem.
Ability to be analytical and systematic while being open‑minded and creative.
Able to base decisions on facts rather than emotions, and always using logic.
To Qualify for the Role
Bachelor's degree in Computer Science, IT, Mathematics, or relevant experience.
2–4+ years of relevant work experience.
Significant experience in a support engineering role, or similar.
Proven experience in customer‑facing roles.
Knowledge and experience with Azure Containers / Azure Kubernetes Services (AKS) (track pods health, node performance, respond and troubleshoot incidents).
Experience in installation, administration and troubleshooting of data technologies in Azure.
Proven managed service experience with modern technology, including cloud service, virtual networks/systems.
Experience with environment configuration management, technical and process support for new infrastructure and environments.
Ability to create, diagnose and execute CI/CD pipelines.
Excellent analytical and communication skills (verbal and written).
Ability to effectively prioritize and execute tasks in a dynamic and high‑pressure environment.
Ability to work in a team environment within a high‑performing team.
ITIL Foundation Certification and other technology certifications are beneficial.
Ability to obtain and maintain Top Secret security clearance level.
Ideally, You’ll Also Have
Experience working in a diverse, fast‑paced environment in collaboration with other technical teams.
Detail‑oriented, well‑organized with ability to translate and communicate complex and abstract issues.
Experience working in an Agile/Scrum environment.
Experience utilizing automated solutions with Azure DevOps as the orchestrator of choice.
AZ‑900 Microsoft Certified: Azure Fundamentals (foundational).
What We Look For
A self‑starter, independent thinker, curious and creative person with ambition and passion.
History of continuous learning and continuous progression.
What We Offer You
A comprehensive compensation and benefits package, base salary range $61,900 to $112,300 in the US (ranges for NYC, Washington state, and California as specified). Salary determined by factors such as experience, skills and geography.
Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Hybrid model: expectation most people work in person 40–60% of time.
Flexible vacation policy allowing you to decide the amount of vacation based on personal circumstances. Additional EY paid holidays, winter/summer breaks, personal/family care and other leaves are available.
Equal Employment Opportunity
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and need assistance during application, call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then Option 1 for candidate queries and finally Option 2 for candidates with an inquiry, which will route you to EY’s Talent Shared Services Team (TSS) or email ssc.customersupport@ey.com.
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You will be a key member of a dedicated operations team with responsibility for assuring overall health of business applications, making recommendations on their continuous health, performance and reliability.
You will monitor applications and their hosting environments in Azure Gov for exceptions, review their performance, manage demand planning and capacity utilization. Your focus will be on stability and application uptime with an emphasis on quick incident resolution and automated solutions that prevent future outages. You will support promotion cycles of solutions, testing and executing version upgrades and patches.
You will be expected to keep up with industry developments and standards, ensuring innovative approaches to operate and support data environments.
Your Key Responsibilities
Work within Azure Containers / Azure Kubernetes Services (AKS) (Track Pods Health, Node Performance, respond and troubleshoot incidents)
Lead delivery of ongoing maintenance and management of pre‑production and production environments, setting timelines and monitoring activities in alignment with business requirements
Contribute to the development of implementation plans for dealing with complex requests for change
Review new product support documentation and design release packages for solutions
Monitor effectiveness of installations and ensure that appropriate recommendations for change are made
Oversee preliminary reviews for new environments and remediation of findings to existing environments, including capacity and performance management recommendations
Develop internal control standards and contribute to the development of procedures
Develop relationships with other engineering groups to gain a strong understanding of products and services and apply technical support engineering expertise to ensure solutions are properly managed and maintained
Skills and Attributes for Success
Comprehensive understanding of the complete stack of technologies in Azure Gov, with ability to troubleshoot underlying issues.
Knowledge of business processes, products, and services within agreed areas of expertise and can provide input and advice to key stakeholders.
Ability to systematically break apart complex problems (written, verbal or numerical) and analyze figures to solve a problem.
Ability to be analytical and systematic while being open‑minded and creative.
Able to base decisions on facts rather than emotions, and always using logic.
To Qualify for the Role
Bachelor's degree in Computer Science, IT, Mathematics, or relevant experience.
2–4+ years of relevant work experience.
Significant experience in a support engineering role, or similar.
Proven experience in customer‑facing roles.
Knowledge and experience with Azure Containers / Azure Kubernetes Services (AKS) (track pods health, node performance, respond and troubleshoot incidents).
Experience in installation, administration and troubleshooting of data technologies in Azure.
Proven managed service experience with modern technology, including cloud service, virtual networks/systems.
Experience with environment configuration management, technical and process support for new infrastructure and environments.
Ability to create, diagnose and execute CI/CD pipelines.
Excellent analytical and communication skills (verbal and written).
Ability to effectively prioritize and execute tasks in a dynamic and high‑pressure environment.
Ability to work in a team environment within a high‑performing team.
ITIL Foundation Certification and other technology certifications are beneficial.
Ability to obtain and maintain Top Secret security clearance level.
Ideally, You’ll Also Have
Experience working in a diverse, fast‑paced environment in collaboration with other technical teams.
Detail‑oriented, well‑organized with ability to translate and communicate complex and abstract issues.
Experience working in an Agile/Scrum environment.
Experience utilizing automated solutions with Azure DevOps as the orchestrator of choice.
AZ‑900 Microsoft Certified: Azure Fundamentals (foundational).
What We Look For
A self‑starter, independent thinker, curious and creative person with ambition and passion.
History of continuous learning and continuous progression.
What We Offer You
A comprehensive compensation and benefits package, base salary range $61,900 to $112,300 in the US (ranges for NYC, Washington state, and California as specified). Salary determined by factors such as experience, skills and geography.
Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Hybrid model: expectation most people work in person 40–60% of time.
Flexible vacation policy allowing you to decide the amount of vacation based on personal circumstances. Additional EY paid holidays, winter/summer breaks, personal/family care and other leaves are available.
Equal Employment Opportunity
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and need assistance during application, call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then Option 1 for candidate queries and finally Option 2 for candidates with an inquiry, which will route you to EY’s Talent Shared Services Team (TSS) or email ssc.customersupport@ey.com.
#J-18808-Ljbffr