Patient Service Representative Sleep Medicine - Ontario
Saint Alphonsus, Ontario, OR, United States
Job Overview
Saint Alphonsus Health System seeks a friendly, detail‑oriented, self‑starter to join our Sleep Medicine Clinic in Ontario, OR as a Patient Service Representative. The role supports physicians and clinical staff by handling patient administrative needs: checking in patients, collecting co‑pays, answering telephones, taking accurate messages, scheduling appointments, verifying insurance eligibility, and updating EPIC.
Employment Type & Shift
Full‑time. Schedule Monday – Thursday, 7:00 AM – 5:30 PM (or similar).
Responsibilities
Check in patients, collect co‑pays and verify insurance eligibility.
Answer telephone calls, take accurate messages and schedule appointments.
Use EPIC to update patient information and maintain confidentiality per HIPAA.
Provide a positive customer‑service experience, greet patients, inform them of delays, and manage wait times.
Collect and record patient balances, manage payment plans, and process financial assistance paperwork.
Control credit extended to patients, follow cash control policy, and reconcile daily financial activities.
Maintain office inventory, equipment, and a tidy reception area.
Support the sleep medicine provider team and report operational changes as needed.
Qualifications
High School Diploma or equivalent (preferred).
Previous customer‑service experience required; healthcare experience and EHR familiarity preferred.
Knowledge of medical terminology and experience with process improvement or lean philosophy (preferred).
Strong communication skills, empathy, and independent decision‑making ability.
Essential Functions
Demonstrate the organization’s mission, vision, and values in all interactions.
Protect patient rights by maintaining confidentiality of personal and financial information and complying with HIPAA.
Follow policies and procedures, report needed changes, and support operational efficiency.
Benefits
Competitive compensation, full benefits package, and growth opportunities across Saint Alphonsus Health System and Trinity Health.
Equal‑Opportunity Employer
Saint Alphonsus and Trinity Health are committed to promoting diversity and providing an inclusive work environment. We prohibit discrimination on the basis of race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other characteristic protected by law.
Commitment
Rooted in our mission and core values, we honor the dignity of every person and recognize the unique perspectives and talents of each colleague.
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Saint Alphonsus Health System seeks a friendly, detail‑oriented, self‑starter to join our Sleep Medicine Clinic in Ontario, OR as a Patient Service Representative. The role supports physicians and clinical staff by handling patient administrative needs: checking in patients, collecting co‑pays, answering telephones, taking accurate messages, scheduling appointments, verifying insurance eligibility, and updating EPIC.
Employment Type & Shift
Full‑time. Schedule Monday – Thursday, 7:00 AM – 5:30 PM (or similar).
Responsibilities
Check in patients, collect co‑pays and verify insurance eligibility.
Answer telephone calls, take accurate messages and schedule appointments.
Use EPIC to update patient information and maintain confidentiality per HIPAA.
Provide a positive customer‑service experience, greet patients, inform them of delays, and manage wait times.
Collect and record patient balances, manage payment plans, and process financial assistance paperwork.
Control credit extended to patients, follow cash control policy, and reconcile daily financial activities.
Maintain office inventory, equipment, and a tidy reception area.
Support the sleep medicine provider team and report operational changes as needed.
Qualifications
High School Diploma or equivalent (preferred).
Previous customer‑service experience required; healthcare experience and EHR familiarity preferred.
Knowledge of medical terminology and experience with process improvement or lean philosophy (preferred).
Strong communication skills, empathy, and independent decision‑making ability.
Essential Functions
Demonstrate the organization’s mission, vision, and values in all interactions.
Protect patient rights by maintaining confidentiality of personal and financial information and complying with HIPAA.
Follow policies and procedures, report needed changes, and support operational efficiency.
Benefits
Competitive compensation, full benefits package, and growth opportunities across Saint Alphonsus Health System and Trinity Health.
Equal‑Opportunity Employer
Saint Alphonsus and Trinity Health are committed to promoting diversity and providing an inclusive work environment. We prohibit discrimination on the basis of race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other characteristic protected by law.
Commitment
Rooted in our mission and core values, we honor the dignity of every person and recognize the unique perspectives and talents of each colleague.
#J-18808-Ljbffr