Patient Service Representative
Intermountain Health, West Valley City, UT, United States
Overview
The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.
Posting Specifics
Entry Rate: $17.86 - $23.22 depending on experience
Benefits Eligible: Yes, check them out here
Shift Details: Full-time, 40 hours per week, Monday - Thursday, variable shift between 7:00am - 7:00pm
Essential Functions
Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs to ensure a superior customer experience by identifying and addressing patient intake and care needs.
Documents all phone calls accurately and completely in the electronic medical record (EMR).
Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor in the registration system. Follows procedures when identifying patients.
Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits; may include pre-certification/prior authorization.
Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
Stays current on role/responsibilities, updates, etc. to ensure the highest standard of performance.
Skills
Professional etiquette and communication
Collaboration / Teamwork
Confidentiality
Customer service
Resolving patient needs
Computer literacy
Time management
Critical thinking/situational awareness
Cash management
Minimum Qualifications
Six months of customer service experience involving interactions with customers
Demonstrated basic computer skills involving word processing and data entry
Professional manner and strong interpersonal and communication skills
Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction
Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers
Preferred Qualifications
One year of customer service experience involving interactions with customers in person and by phone
Billing and collections experience
Computer literacy in using electronic medical records (EMR) systems and other relevant software
High school diploma or GED preferred
Multilingual
Physical Requirements
Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs
Frequent interactions with providers, colleagues, customers, patients/clients and visitors require ability to communicate verbally and to hear and understand spoken information
Manual dexterity to manipulate complex and delicate supplies and equipment; frequent computer use
Position may require standing for long periods and lifting supplies
May assist patients into/out of the clinic
Location
West Valley Clinic
Work City
West Valley City
Work State
Utah
Scheduled Weekly Hours
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$17.86 - $23.22
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All positions subject to close without notice.
#J-18808-Ljbffr
The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.
Posting Specifics
Entry Rate: $17.86 - $23.22 depending on experience
Benefits Eligible: Yes, check them out here
Shift Details: Full-time, 40 hours per week, Monday - Thursday, variable shift between 7:00am - 7:00pm
Essential Functions
Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs to ensure a superior customer experience by identifying and addressing patient intake and care needs.
Documents all phone calls accurately and completely in the electronic medical record (EMR).
Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor in the registration system. Follows procedures when identifying patients.
Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits; may include pre-certification/prior authorization.
Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
Stays current on role/responsibilities, updates, etc. to ensure the highest standard of performance.
Skills
Professional etiquette and communication
Collaboration / Teamwork
Confidentiality
Customer service
Resolving patient needs
Computer literacy
Time management
Critical thinking/situational awareness
Cash management
Minimum Qualifications
Six months of customer service experience involving interactions with customers
Demonstrated basic computer skills involving word processing and data entry
Professional manner and strong interpersonal and communication skills
Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction
Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers
Preferred Qualifications
One year of customer service experience involving interactions with customers in person and by phone
Billing and collections experience
Computer literacy in using electronic medical records (EMR) systems and other relevant software
High school diploma or GED preferred
Multilingual
Physical Requirements
Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs
Frequent interactions with providers, colleagues, customers, patients/clients and visitors require ability to communicate verbally and to hear and understand spoken information
Manual dexterity to manipulate complex and delicate supplies and equipment; frequent computer use
Position may require standing for long periods and lifting supplies
May assist patients into/out of the clinic
Location
West Valley Clinic
Work City
West Valley City
Work State
Utah
Scheduled Weekly Hours
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$17.86 - $23.22
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All positions subject to close without notice.
#J-18808-Ljbffr