Associate Clinical Account Specialist - Detroit, MI - Johnson and Johnson MedTec
Johnson & Johnson MedTech, Detroit, MI, United States
Job Title
Associate Clinical Account Specialist (ACAS) – Detroit Metropolitan Area
Job Overview
The ACAS position is a 6‑9 month training program designed for individuals with little to no electrophysiology (EP) experience. After successful completion, the ACAS is promoted to Clinical Account Specialist (CAS). A CAS provides expert clinical product and technical assistance, and trains physicians and EP lab staff on the effective use of BWI’s systems and catheter equipment (e.g., The CARTO® System, associated software modules, and RF generator) during case procedures within an assigned geography, driving the achievement of business goals.
Responsibilities
Attend all portions of the ACAS fellowship training program without exception.
Engage in dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during training.
Understand the dynamics of an EP lab, including physicians, nurses, technicians, clinical and hospital administrators, and staff.
Prioritize and appropriately respond to requests in a high‑stress environment.
Maintain composure and problem‑solving focus during stressful interactions.
Respond daily to requests by email and voicemail.
Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e., TM and other CAS), as well as the support team (i.e., field trainers, site trainers, RBD) and other internal and external partners.
Follow all company guidelines related to health, safety and environmental practices, ensuring resources are available and in good condition.
Adhere to company compliance with all federal, state, local, and company regulations, policies, and procedures.
Qualifications
Minimum of a Bachelor’s degree by the hire date, OR
2 years of related professional experience (engineering, or procedural hospital setting) with an Associate’s degree, OR
1 year of EP mapping experience with an Associate’s degree, OR
Graduation from an accredited academic program OR Industry prep school with a focus on EP with a Bachelor’s degree, OR
Military service in a qualifying branch with an Associate’s degree.
Priority given to candidates with a Bachelor’s or Master’s degree in one of the following fields:
Biology, Biochemistry, Cardiac Function & Interventional Technology, Chemistry (Polymers/Materials Science), Computer Science, Biomedical Engineering, Computer Science, Chemical Engineering, Electrical Engineering, Mechanical Engineering, General Engineering, Health Sciences, Kinesiology, Informatics and/or Data Science, Pharmaceutical Science, Physics, Technical Design (Industrial Design/Product Design).
A valid driver’s license issued in the United States.
Ability to travel related to this role, with willingness and ability to travel up to 40% overnight locally, regionally, and nationally.
Maintain advanced clinical knowledge of cardiac ablation and cardiac imaging, technical knowledge of EP technology, advancements, and the business landscape.
Advanced computer skills and ability to multitask without direct oversight of a manager.
ACAS will be hired for a specific company sales area and must relocate to that pre‑identified sales area after completion of the ACAS Training Program.
Work visa sponsorship is not offered; OPT/CPT is not accepted.
Employment Relationship
Full‑time position within a defined sales area; relocation required after training completion.
Equal Opportunity Employer
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs and respects the time of all candidates.
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Associate Clinical Account Specialist (ACAS) – Detroit Metropolitan Area
Job Overview
The ACAS position is a 6‑9 month training program designed for individuals with little to no electrophysiology (EP) experience. After successful completion, the ACAS is promoted to Clinical Account Specialist (CAS). A CAS provides expert clinical product and technical assistance, and trains physicians and EP lab staff on the effective use of BWI’s systems and catheter equipment (e.g., The CARTO® System, associated software modules, and RF generator) during case procedures within an assigned geography, driving the achievement of business goals.
Responsibilities
Attend all portions of the ACAS fellowship training program without exception.
Engage in dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during training.
Understand the dynamics of an EP lab, including physicians, nurses, technicians, clinical and hospital administrators, and staff.
Prioritize and appropriately respond to requests in a high‑stress environment.
Maintain composure and problem‑solving focus during stressful interactions.
Respond daily to requests by email and voicemail.
Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e., TM and other CAS), as well as the support team (i.e., field trainers, site trainers, RBD) and other internal and external partners.
Follow all company guidelines related to health, safety and environmental practices, ensuring resources are available and in good condition.
Adhere to company compliance with all federal, state, local, and company regulations, policies, and procedures.
Qualifications
Minimum of a Bachelor’s degree by the hire date, OR
2 years of related professional experience (engineering, or procedural hospital setting) with an Associate’s degree, OR
1 year of EP mapping experience with an Associate’s degree, OR
Graduation from an accredited academic program OR Industry prep school with a focus on EP with a Bachelor’s degree, OR
Military service in a qualifying branch with an Associate’s degree.
Priority given to candidates with a Bachelor’s or Master’s degree in one of the following fields:
Biology, Biochemistry, Cardiac Function & Interventional Technology, Chemistry (Polymers/Materials Science), Computer Science, Biomedical Engineering, Computer Science, Chemical Engineering, Electrical Engineering, Mechanical Engineering, General Engineering, Health Sciences, Kinesiology, Informatics and/or Data Science, Pharmaceutical Science, Physics, Technical Design (Industrial Design/Product Design).
A valid driver’s license issued in the United States.
Ability to travel related to this role, with willingness and ability to travel up to 40% overnight locally, regionally, and nationally.
Maintain advanced clinical knowledge of cardiac ablation and cardiac imaging, technical knowledge of EP technology, advancements, and the business landscape.
Advanced computer skills and ability to multitask without direct oversight of a manager.
ACAS will be hired for a specific company sales area and must relocate to that pre‑identified sales area after completion of the ACAS Training Program.
Work visa sponsorship is not offered; OPT/CPT is not accepted.
Employment Relationship
Full‑time position within a defined sales area; relocation required after training completion.
Equal Opportunity Employer
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs and respects the time of all candidates.
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