KS Consumer Loan Originator - Wichita, KS
Meritrust Credit Union, Wichita, KS, United States
The Consumer Loan Originator is responsible for delivering exceptional service to internal and external members while proactively soliciting, originating, and capturing new consumer loans and deposit products. This role provides expert guidance throughout the loan application process—using strong credit knowledge, sales skills, and financial expertise to structure high‑quality, member‑focused loan solutions. The Consumer Loan Originator works within the credit union’s sales culture, serving as a knowledgeable resource, handling escalated inquiries, and contributing to the department’s overall loan production and service excellence.
Key Responsibilities
Loan Sales & Origination
Assist applicants with loan applications submitted via phone, web channels, or internal referrals.
Proactively seek, identify, and capture new consumer loan opportunities through outbound follow‑up and relationship building.
Structure high‑performing loan products that benefit both the member and the credit union.
Evaluate collateral applicability, determine collateral value, and calculate maximum loan amounts.
Maintain strong knowledge of credit reports and scoring models; communicate actionable credit improvement tips to members.
Consistently achieve or exceed sales goals through strong interpersonal skills, active listening, and objection handling.
Clearly communicate underwriting philosophies, lending decisions, approval stipulations, loan products, checking accounts, and ancillary offerings.
Provide timely, professional, and accurate information to internal and external members.
Member Experience & Communication
Maintain professionalism in all interactions and represent the credit union with a positive, member‑focused attitude.
Build rapport with members, teammates, and credit union staff to support a collaborative environment.
Respond to escalated member concerns and resolve complex loan‑related inquiries with minimal supervision.
Serve as a mentor and knowledge resource for Loan Officer I’s, contributing to team learning and consistency.
Operational Responsibilities
Adhere to all consumer lending compliance guidelines and regulatory requirements.
Maintain confidentiality of all member information and credit union matters.
Demonstrate strong decision‑making skills, balancing risk, member needs, and credit union guidelines.
Maintain accurate records, documentation, and system notes for all loan interactions.
Participate actively in required training, coaching sessions, and development opportunities.
Embrace feedback and demonstrate self‑awareness in skill development.
Perform other duties as assigned by supervisor.
Shift: Monday‑Friday 9:00 am‑6:00 pm; Rotating Saturdays 10:00 am‑2:00 pm
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Key Responsibilities
Loan Sales & Origination
Assist applicants with loan applications submitted via phone, web channels, or internal referrals.
Proactively seek, identify, and capture new consumer loan opportunities through outbound follow‑up and relationship building.
Structure high‑performing loan products that benefit both the member and the credit union.
Evaluate collateral applicability, determine collateral value, and calculate maximum loan amounts.
Maintain strong knowledge of credit reports and scoring models; communicate actionable credit improvement tips to members.
Consistently achieve or exceed sales goals through strong interpersonal skills, active listening, and objection handling.
Clearly communicate underwriting philosophies, lending decisions, approval stipulations, loan products, checking accounts, and ancillary offerings.
Provide timely, professional, and accurate information to internal and external members.
Member Experience & Communication
Maintain professionalism in all interactions and represent the credit union with a positive, member‑focused attitude.
Build rapport with members, teammates, and credit union staff to support a collaborative environment.
Respond to escalated member concerns and resolve complex loan‑related inquiries with minimal supervision.
Serve as a mentor and knowledge resource for Loan Officer I’s, contributing to team learning and consistency.
Operational Responsibilities
Adhere to all consumer lending compliance guidelines and regulatory requirements.
Maintain confidentiality of all member information and credit union matters.
Demonstrate strong decision‑making skills, balancing risk, member needs, and credit union guidelines.
Maintain accurate records, documentation, and system notes for all loan interactions.
Participate actively in required training, coaching sessions, and development opportunities.
Embrace feedback and demonstrate self‑awareness in skill development.
Perform other duties as assigned by supervisor.
Shift: Monday‑Friday 9:00 am‑6:00 pm; Rotating Saturdays 10:00 am‑2:00 pm
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