GPS - Application Support Engineer - Supervising Associate
Ernst & Young Oman, Mc Lean, VA, United States
Overview
From strategy to execution, the Government & Public Sector (GPS) practice of Ernst & Young LLP provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. EY is ready to help our government build a better working world.
Your opportunity
You will be a key member of a dedicated operations team with responsibility of assuring overall health of business applications, making recommendations on their continuous health, performance and reliability.
You will monitor applications and their hosting environments in Azure Gov for exceptions, review their performance, manage demand planning and capacity utilization. Your focus will be on stability and application uptime with an emphasis on quick incident resolution and automated solutions that prevent future outages. You will support promotion cycles of solutions, testing and executing version upgrades and patches. You will be expected to keep up with industry developments and standards, ensuring innovative approaches to operate and support data environments.
Your key responsibilities
Prepare, maintain, and provide audit-ready evidence for internal and external audits, including support for security and compliance frameworks such as NIST and related regulatory requirements.
Lead delivery of on-going maintenance and management of pre-production, production environments, setting timelines and monitoring activities in alignment with business requirements
Contribute to the development of implementation plans for dealing with complex requests for change
Review new product support documentation and design release packages for solutions
Monitor effectiveness of installations and ensure that appropriate recommendations for change are made
Oversee preliminary reviews for new environments and the remediation of findings to existing environments, including capacity and performance management recommendations
Develop internal control standards and contribute to the development of procedures
Develop relationships with other engineering groups to gain a strong understanding of products and services as well as key business processes and apply technical support engineering expertise to ensure solutions are properly managed and maintained
Support application platforms and infrastructure in Azure Gov following a shift schedule with availability during afterhours
Manage support for containerized application running in Azure Containers/Azure Kubernetes Services (AKS)
Maintain compliance of information security policies and compliance policies of NIST such as FIPS, implementing DISA STIG controls
Skills and attributes for success
Experience in Implementation and administration of Web Apps, App Gateways, AKS Clusters, SQL Servers, Azure PaaS, Storage Accounts and Logic Apps
Comprehensive understanding of Power Platform, Dataverse, and Power Apps technologies, with ability to troubleshoot underlying issues
Comprehensive understanding of complete stack of technologies in Azure Gov, with ability to troubleshoot underlying issues
Knowledge of business processes, products, and services within agreed areas of expertise and can provide input and advice to key stakeholders such as Product Owners, business sponsors and Service Delivery Managers
Ability to systematically break apart complex problems; analytical and problem-solving skills
Analytical and systematic thinking with creative and open-minded approach
Decision-making based on facts and logic
To qualify for the role, you must have
Bachelor’s degree in Computer Science, IT, Mathematics, or related field preferred
5-7 years of relevant work experience
Significant experience in either a support engineering role or similar
Proven experience in customer facing roles
Knowledge and experience with Azure Containers/Azure Kubernetes Services (AKS) (Track Pods Health, Node Performance, respond and troubleshoot incidents)
Experience in Installation, Administration and Troubleshooting of Data Technologies in Azure
Proven managed service experience with modern technology understanding including cloud service, virtual networks/systems
Experience with environment configuration management, technical and process support for new infrastructure and environments
Excellent analytical and communication skills (verbal and written)
Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment
Ability to work in a team environment within a high performing team in the Azure Cloud / Gov environment
Flexibility to work weekends or afterhours as needed
Shift flexibility supporting afterhours
ITIL Foundation Certification and other technology certifications are beneficial
Ability to configure, update, diagnose and execute CICD pipelines
Ability to create dashboards and set alerts to detect potential capacity issues
Ability to obtain and maintain Top Secret security clearance level
Ideally, you’ll also have
Experience working in a diverse fast paced environment in collaboration with other technical teams
Willingness to work flexible hours, non-business hours, or other scenarios required by the flow of operations
Detail-oriented, well-organized with ability to translate and communicate complex issues
Experience working Agile/Scrum environment preferred
Experience utilizing automated solutions and optimization with Azure DevOps as the orchestrator of choice would be a plus
Experience Deploying, Managing, Monitoring containerized applications running in Azure Kubernetes Services within Microsoft Azure
AZ-104 Microsoft Certified: Azure Administrator Associate
What we look for
A self-starter, independent-thinker, curious and creative person with ambition and passion
History of continuous learning and continuous progression
What we offer you
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance; salary ranges and details vary by location. Our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our hybrid model with most client-serving roles expected to work in person 40-60% of the time
Flexible vacation policy and designated EY paid holidays, personal/family care time, and other leaves of absence
Are you ready to shape your future with confidence? Apply today. EY accepts applications on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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From strategy to execution, the Government & Public Sector (GPS) practice of Ernst & Young LLP provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. EY is ready to help our government build a better working world.
Your opportunity
You will be a key member of a dedicated operations team with responsibility of assuring overall health of business applications, making recommendations on their continuous health, performance and reliability.
You will monitor applications and their hosting environments in Azure Gov for exceptions, review their performance, manage demand planning and capacity utilization. Your focus will be on stability and application uptime with an emphasis on quick incident resolution and automated solutions that prevent future outages. You will support promotion cycles of solutions, testing and executing version upgrades and patches. You will be expected to keep up with industry developments and standards, ensuring innovative approaches to operate and support data environments.
Your key responsibilities
Prepare, maintain, and provide audit-ready evidence for internal and external audits, including support for security and compliance frameworks such as NIST and related regulatory requirements.
Lead delivery of on-going maintenance and management of pre-production, production environments, setting timelines and monitoring activities in alignment with business requirements
Contribute to the development of implementation plans for dealing with complex requests for change
Review new product support documentation and design release packages for solutions
Monitor effectiveness of installations and ensure that appropriate recommendations for change are made
Oversee preliminary reviews for new environments and the remediation of findings to existing environments, including capacity and performance management recommendations
Develop internal control standards and contribute to the development of procedures
Develop relationships with other engineering groups to gain a strong understanding of products and services as well as key business processes and apply technical support engineering expertise to ensure solutions are properly managed and maintained
Support application platforms and infrastructure in Azure Gov following a shift schedule with availability during afterhours
Manage support for containerized application running in Azure Containers/Azure Kubernetes Services (AKS)
Maintain compliance of information security policies and compliance policies of NIST such as FIPS, implementing DISA STIG controls
Skills and attributes for success
Experience in Implementation and administration of Web Apps, App Gateways, AKS Clusters, SQL Servers, Azure PaaS, Storage Accounts and Logic Apps
Comprehensive understanding of Power Platform, Dataverse, and Power Apps technologies, with ability to troubleshoot underlying issues
Comprehensive understanding of complete stack of technologies in Azure Gov, with ability to troubleshoot underlying issues
Knowledge of business processes, products, and services within agreed areas of expertise and can provide input and advice to key stakeholders such as Product Owners, business sponsors and Service Delivery Managers
Ability to systematically break apart complex problems; analytical and problem-solving skills
Analytical and systematic thinking with creative and open-minded approach
Decision-making based on facts and logic
To qualify for the role, you must have
Bachelor’s degree in Computer Science, IT, Mathematics, or related field preferred
5-7 years of relevant work experience
Significant experience in either a support engineering role or similar
Proven experience in customer facing roles
Knowledge and experience with Azure Containers/Azure Kubernetes Services (AKS) (Track Pods Health, Node Performance, respond and troubleshoot incidents)
Experience in Installation, Administration and Troubleshooting of Data Technologies in Azure
Proven managed service experience with modern technology understanding including cloud service, virtual networks/systems
Experience with environment configuration management, technical and process support for new infrastructure and environments
Excellent analytical and communication skills (verbal and written)
Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment
Ability to work in a team environment within a high performing team in the Azure Cloud / Gov environment
Flexibility to work weekends or afterhours as needed
Shift flexibility supporting afterhours
ITIL Foundation Certification and other technology certifications are beneficial
Ability to configure, update, diagnose and execute CICD pipelines
Ability to create dashboards and set alerts to detect potential capacity issues
Ability to obtain and maintain Top Secret security clearance level
Ideally, you’ll also have
Experience working in a diverse fast paced environment in collaboration with other technical teams
Willingness to work flexible hours, non-business hours, or other scenarios required by the flow of operations
Detail-oriented, well-organized with ability to translate and communicate complex issues
Experience working Agile/Scrum environment preferred
Experience utilizing automated solutions and optimization with Azure DevOps as the orchestrator of choice would be a plus
Experience Deploying, Managing, Monitoring containerized applications running in Azure Kubernetes Services within Microsoft Azure
AZ-104 Microsoft Certified: Azure Administrator Associate
What we look for
A self-starter, independent-thinker, curious and creative person with ambition and passion
History of continuous learning and continuous progression
What we offer you
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance; salary ranges and details vary by location. Our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our hybrid model with most client-serving roles expected to work in person 40-60% of the time
Flexible vacation policy and designated EY paid holidays, personal/family care time, and other leaves of absence
Are you ready to shape your future with confidence? Apply today. EY accepts applications on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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