IT Support Specialist
Suvidahealthcare, Dallas, TX, United States
At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors.
Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences, shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered, and more compassionate healthcare family and Employer of Choice! Will you join us Suvidanos, to help achieve our Higher Purpose?
What Makes Us Unique
We are an empowered primary care team, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve.
How We Work
Our Culture & Core Beliefs
Earn Trust
Building Relationships
Creating Joy
Doing Right
Improving Every Day
Moving Forward
Competitive Pay
Free Mental Health & Life Coaching for Team Members and their Dependents
Holiday Time Off with Pay
Paid Community Service Day
Paid Parental/Family Leave
Generous Paid Time Off (PTO)
401k Retirement Plan with Company Match
And much more....
What You'll Do
Position Summary
The IT Support Specialist is responsible for the effective operation and support of information technology services and infrastructure across the organization and supports staff through efficient IT solutions.
Responsibilities
Provide onsite support for laptops, tablets, and other personal computing devices
Deliver technical advice and assistance to administrative office and clinical staff
Assist with special events and activities as required
Provide internal IT support (server security, software updates, hardware maintenance, etc.) under the direction of IT leadership and engineers
Implement, deploy, and operate information systems and technology solutions to meet business needs
Liaise with vendors and service providers for repairs, maintenance, and setup of IT infrastructure at company facilities
Stay informed on new and emerging technologies that provide measurable benefits to the organization
Provide end-user training as required
Maintain minimum service-level agreements (SLAs) as defined by IT leadership within the ticketing system
Configure and maintain telecommunications and audiovisual (AV) equipment
Coordinate delivery of equipment for onboarding team members and retrieval of equipment from offboarded team members
Perform other related duties as assigned
What You'll Bring
Knowledge, Skills, and Abilities
Strong problem-solving and analytical skills with the ability to work independently and in a team environment
Excellent communication and collaboration skills
Experience with:
Microsoft Teams administration
Intune and Jamf device administration
Video conferencing systems and AV configuration
Windows OS
Basic network troubleshooting
Reliable transportation to travel to company facilities
Education, Experience, Licensure, or Certification Requirements
Associate's degree in Computer Science, Information Technology, or Network Systems Administrationand CompTIA A+ certification, with a minimum of two (2) years of IT support experience
OR
a Bachelor's degree in lieu of experience and certifications
Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any typewithregard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
#J-18808-Ljbffr
Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences, shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered, and more compassionate healthcare family and Employer of Choice! Will you join us Suvidanos, to help achieve our Higher Purpose?
What Makes Us Unique
We are an empowered primary care team, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve.
How We Work
Our Culture & Core Beliefs
Earn Trust
Building Relationships
Creating Joy
Doing Right
Improving Every Day
Moving Forward
Competitive Pay
Free Mental Health & Life Coaching for Team Members and their Dependents
Holiday Time Off with Pay
Paid Community Service Day
Paid Parental/Family Leave
Generous Paid Time Off (PTO)
401k Retirement Plan with Company Match
And much more....
What You'll Do
Position Summary
The IT Support Specialist is responsible for the effective operation and support of information technology services and infrastructure across the organization and supports staff through efficient IT solutions.
Responsibilities
Provide onsite support for laptops, tablets, and other personal computing devices
Deliver technical advice and assistance to administrative office and clinical staff
Assist with special events and activities as required
Provide internal IT support (server security, software updates, hardware maintenance, etc.) under the direction of IT leadership and engineers
Implement, deploy, and operate information systems and technology solutions to meet business needs
Liaise with vendors and service providers for repairs, maintenance, and setup of IT infrastructure at company facilities
Stay informed on new and emerging technologies that provide measurable benefits to the organization
Provide end-user training as required
Maintain minimum service-level agreements (SLAs) as defined by IT leadership within the ticketing system
Configure and maintain telecommunications and audiovisual (AV) equipment
Coordinate delivery of equipment for onboarding team members and retrieval of equipment from offboarded team members
Perform other related duties as assigned
What You'll Bring
Knowledge, Skills, and Abilities
Strong problem-solving and analytical skills with the ability to work independently and in a team environment
Excellent communication and collaboration skills
Experience with:
Microsoft Teams administration
Intune and Jamf device administration
Video conferencing systems and AV configuration
Windows OS
Basic network troubleshooting
Reliable transportation to travel to company facilities
Education, Experience, Licensure, or Certification Requirements
Associate's degree in Computer Science, Information Technology, or Network Systems Administrationand CompTIA A+ certification, with a minimum of two (2) years of IT support experience
OR
a Bachelor's degree in lieu of experience and certifications
Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any typewithregard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
#J-18808-Ljbffr