NETWORK / SYSTEMS TECHNICAL SUPPORT ANALYST
University of California - Santa Barbara, Santa Barbara, CA, United States
Overview
Brief Summary of Job Duties:
Reporting to the Senior Network and Systems Administrator, designs and manages highly complex Local Area Networks (LANs) at the System-wide Office and Study Centers abroad. These networks combine local and remote servers, cloud-based services, user desktops, laptops, and communication devices to integrate operations in UCEAP's Systemwide Office and Study Centers abroad. Coordinates with the CIO/Director of IT, who is significantly involved in prioritization and goal setting as they pertain to UCEAP's network operations. Assists with developing and monitoring the UCEAP IT information systems and network operations budget, policies, and procedures. Provides leadership in planning, technical oversight, and setting standards for all aspects of IT network and desktop operations at the Systemwide Office and UCEAP's international offices. Responsible for the planning, developing, and managing complex, multi-domain Microsoft Windows Active Directory infrastructures. Ensures smooth operations of UCEAP's 24/7 technical services and applications across distributed environments.
Required Qualifications
AA/AS or BA/BS degree in related area or equivalent combination of experience/training
Four or more years performing the following: Extensive experience using Active Directory Domain Services including DNS, group policies, AD Security using Microsoft Server/servers Power Shell Required
Experience conducting hardware and software tests, analyzing test results and producing reports of conclusions and recommendations
Experience at providing technical and administrative work direction
Experience developing and administering formal technical training to users at a variety of levels
Working knowledge using Cisco routers, switches and firewalls
Skills and abilities necessary to complete the most technical business / technical support functions
Demonstrated skill in configuring, troubleshooting and supporting end user client systems including desktop, laptop and mobile computing devices
Demonstrated ability to construct and execute test plans for hardware and software
Broad knowledge of IT-related products and services
General knowledge of other areas of IT; working knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot
In-depth knowledge of server internals, especially as needed for troubleshooting and isolating issues
Advanced skill at creating technical documentation for complex processes and applications
Demonstrated skill in configuring, troubleshooting and supporting end user client systems including desktop, laptop and mobile computing devices
Working knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot
Working knowledge of organization computer requirements, recommendations and policies including security standards
Demonstrates problem-solving skills; working knowledge of desktop and business / technical support systems
Demonstrated judgment to escalate issues appropriately
Thorough knowledge of desktop and business / technical support systems, including: Microsoft operating systems Windows 2008 & Windows 2016 Networks, protocols, and standards including Ethernet, TCP/IP, DNS, DHCP, SMTP and SNMP Core software applications, including Active Directory, Exchange Server, IIS, SQL Server, Clustering, file/print services, backup/restore technologies, group policy and PowerShell scripting; Dell hardware, Microsoft Office Suites and data center operations; installing, configuring and maintaining server hardware and associated network environment; server performance tuning and monitoring tools; hands-on software and hardware troubleshooting techniques; installation, configuring and deploying techniques for Microsoft servers/ clusters
Working knowledge of Hyper-V infrastructure; Windows server administration and integration; Cisco, Dell switches, servers and switches functions; Perfmon and 3rd party monitoring tools; industry security training and experience; mobile computing technologies; virtual desktop deployments; cloud-based technologies including Azure, Office 365, and backup
Job Functions and Percentages of Time
40% Network Operations Leadership - Prioritizes and sets goals for UCEAP's network operations. Responsible for developing, managing, and supervising a complex, multi-domain Microsoft Windows Active Directory infrastructure. Manages and maintains cloud-based infrastructure utilizing Microsoft Azure, Dynamics 365, Office 365, and Power BI. Design and manage highly complex LANs at the System-wide Office and Study Centers abroad. Supervises and directs the work of on-site technical staff to accomplish objectives and provide daily user and technical support. Provides leadership in planning, technical oversight, and standards for IT network and desktop operations. Manages purchasing, maintenance, and technical support for UCEAP's network and Study Centers. Collaborates with local and remote consultants/vendors to support UCEAP operations across geographically distributed office networks.
30% Network Operations and Administration - Develop goals and long-term planning and set priorities for installing and managing UCEAP's network infrastructure. Manages Microsoft Windows 2016-2022 Servers running IIS, SQL, Palo Alto, SharePoint Online, DNS, DHCP, Remote Desktop, Active Directory, Azure Active Directory and VMware. Supports hardware infrastructure, including Dell servers and switches, Datto backup local and cloud service, Cisco routers, Barracuda Cloud email filtering and backup, Juniper VPNs, and more. Manages and monitors daily backup systems, network security, and implements antivirus, intrusion testing, and logging. Updates and maintains network system security and keeps professional skills and certifications current. Establishes relationships with vendors to support UCEAP and negotiate best pricing. Collaborate with the IT team to implement new technologies and solutions for UCEAP. Special projects and other duties as necessary/assigned.
30% Study Center IT and Systemwide Office Support - Supervises and manages IT operations at international Study Centers in over 20 countries. Optimizes IT costs and ensures system integrity, data security, and smooth network operations. Manages IT infrastructure, software support, and policy/procedure establishment at Study Centers. Develops and coordinates hardware and software upgrades, offering technical guidance. Provides local and remote desktop support and manages IT-related purchases for Study Centers.
Special Conditions of Employment
Requires some work outside of regular business hours. May periodically be required to respond to system emergencies and critical issues outside of regular business hours, as necessary.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Privacy and Accessibility
The University of California endeavors to make https://jobs.ucsb.edu accessible to any and all users. If you would like to contact us regarding accessibility or need assistance completing the application process, please contact Katherine Abad in Human Resources.
Application Status: If you would like to check the status of your application, please log into the Candidate Gateway where you applied and click on \'my activities\'.
#J-18808-Ljbffr
Brief Summary of Job Duties:
Reporting to the Senior Network and Systems Administrator, designs and manages highly complex Local Area Networks (LANs) at the System-wide Office and Study Centers abroad. These networks combine local and remote servers, cloud-based services, user desktops, laptops, and communication devices to integrate operations in UCEAP's Systemwide Office and Study Centers abroad. Coordinates with the CIO/Director of IT, who is significantly involved in prioritization and goal setting as they pertain to UCEAP's network operations. Assists with developing and monitoring the UCEAP IT information systems and network operations budget, policies, and procedures. Provides leadership in planning, technical oversight, and setting standards for all aspects of IT network and desktop operations at the Systemwide Office and UCEAP's international offices. Responsible for the planning, developing, and managing complex, multi-domain Microsoft Windows Active Directory infrastructures. Ensures smooth operations of UCEAP's 24/7 technical services and applications across distributed environments.
Required Qualifications
AA/AS or BA/BS degree in related area or equivalent combination of experience/training
Four or more years performing the following: Extensive experience using Active Directory Domain Services including DNS, group policies, AD Security using Microsoft Server/servers Power Shell Required
Experience conducting hardware and software tests, analyzing test results and producing reports of conclusions and recommendations
Experience at providing technical and administrative work direction
Experience developing and administering formal technical training to users at a variety of levels
Working knowledge using Cisco routers, switches and firewalls
Skills and abilities necessary to complete the most technical business / technical support functions
Demonstrated skill in configuring, troubleshooting and supporting end user client systems including desktop, laptop and mobile computing devices
Demonstrated ability to construct and execute test plans for hardware and software
Broad knowledge of IT-related products and services
General knowledge of other areas of IT; working knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot
In-depth knowledge of server internals, especially as needed for troubleshooting and isolating issues
Advanced skill at creating technical documentation for complex processes and applications
Demonstrated skill in configuring, troubleshooting and supporting end user client systems including desktop, laptop and mobile computing devices
Working knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot
Working knowledge of organization computer requirements, recommendations and policies including security standards
Demonstrates problem-solving skills; working knowledge of desktop and business / technical support systems
Demonstrated judgment to escalate issues appropriately
Thorough knowledge of desktop and business / technical support systems, including: Microsoft operating systems Windows 2008 & Windows 2016 Networks, protocols, and standards including Ethernet, TCP/IP, DNS, DHCP, SMTP and SNMP Core software applications, including Active Directory, Exchange Server, IIS, SQL Server, Clustering, file/print services, backup/restore technologies, group policy and PowerShell scripting; Dell hardware, Microsoft Office Suites and data center operations; installing, configuring and maintaining server hardware and associated network environment; server performance tuning and monitoring tools; hands-on software and hardware troubleshooting techniques; installation, configuring and deploying techniques for Microsoft servers/ clusters
Working knowledge of Hyper-V infrastructure; Windows server administration and integration; Cisco, Dell switches, servers and switches functions; Perfmon and 3rd party monitoring tools; industry security training and experience; mobile computing technologies; virtual desktop deployments; cloud-based technologies including Azure, Office 365, and backup
Job Functions and Percentages of Time
40% Network Operations Leadership - Prioritizes and sets goals for UCEAP's network operations. Responsible for developing, managing, and supervising a complex, multi-domain Microsoft Windows Active Directory infrastructure. Manages and maintains cloud-based infrastructure utilizing Microsoft Azure, Dynamics 365, Office 365, and Power BI. Design and manage highly complex LANs at the System-wide Office and Study Centers abroad. Supervises and directs the work of on-site technical staff to accomplish objectives and provide daily user and technical support. Provides leadership in planning, technical oversight, and standards for IT network and desktop operations. Manages purchasing, maintenance, and technical support for UCEAP's network and Study Centers. Collaborates with local and remote consultants/vendors to support UCEAP operations across geographically distributed office networks.
30% Network Operations and Administration - Develop goals and long-term planning and set priorities for installing and managing UCEAP's network infrastructure. Manages Microsoft Windows 2016-2022 Servers running IIS, SQL, Palo Alto, SharePoint Online, DNS, DHCP, Remote Desktop, Active Directory, Azure Active Directory and VMware. Supports hardware infrastructure, including Dell servers and switches, Datto backup local and cloud service, Cisco routers, Barracuda Cloud email filtering and backup, Juniper VPNs, and more. Manages and monitors daily backup systems, network security, and implements antivirus, intrusion testing, and logging. Updates and maintains network system security and keeps professional skills and certifications current. Establishes relationships with vendors to support UCEAP and negotiate best pricing. Collaborate with the IT team to implement new technologies and solutions for UCEAP. Special projects and other duties as necessary/assigned.
30% Study Center IT and Systemwide Office Support - Supervises and manages IT operations at international Study Centers in over 20 countries. Optimizes IT costs and ensures system integrity, data security, and smooth network operations. Manages IT infrastructure, software support, and policy/procedure establishment at Study Centers. Develops and coordinates hardware and software upgrades, offering technical guidance. Provides local and remote desktop support and manages IT-related purchases for Study Centers.
Special Conditions of Employment
Requires some work outside of regular business hours. May periodically be required to respond to system emergencies and critical issues outside of regular business hours, as necessary.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Privacy and Accessibility
The University of California endeavors to make https://jobs.ucsb.edu accessible to any and all users. If you would like to contact us regarding accessibility or need assistance completing the application process, please contact Katherine Abad in Human Resources.
Application Status: If you would like to check the status of your application, please log into the Candidate Gateway where you applied and click on \'my activities\'.
#J-18808-Ljbffr