Pega CDH Developer
CGI Technologies and Solutions, Inc., Cleveland, OH, United States
Position Description
We are seeking a skilled Pega CDH Developer (CSSA Certified) to design, build, and optimize customer decisioning solutions using Pega Customer Decision Hub (CDH). This role will focus on enabling Next Best Action (NBA) strategies to drive personalized, real‑time customer engagement across multiple channels. You will work closely with architects, business stakeholders, and cross‑functional teams to implement scalable and high‑performance decisioning solutions in a complex enterprise environment.
This role can be filled from the client site 5 days a week in one of the following locations: Pittsburgh PA, or Cleveland, OH only.
Responsibilities
Part of a full stack agile team including Pega, Java, ETL, Data Engineers, VB (.NET), and Mainframe developers
Attend stand up meetings and other agile ceremonies
Support both new development and production support as needed
Qualifications
College degree or higher in Computer Science or equivalent preferred but not required.
Pega Certified Senior System Architect (CSSA)
4–8 years of Pega experience, with at least 2+ years in Pega CDH
Strong experience with:
Next Best Action Designer
Decision strategies and engagement policies
Real‑time and batch decisioning
Solid understanding of Pega rules engine and PRPC fundamentals
Experience with REST APIs and system integrations
Strong understanding of customer data, segmentation, and personalization concepts
Proficiency in debugging tools such as Tracer, Clipboard, and Live UI
Strong technical knowledge and integration experience of Web Services, APIs, API Framework, and SOA
Knowledge or application architecture systems, networks, security, and enterprise databases
Experience in user interface designs/wireframes using current standard design practices for wireframes
Ability to manage multiple priorities through effective organization and communication
Strong consultative and advisory skills
Experience working with Pega PRPC (Infinity 24+ preferred)
Responsible for working closely with the business, mainframe, and Java/API developers to build and maintain Pega rulesets and UI for Offer Management solution
Experience in Pega integration via Connect‑Rest, Connect‑SOAP, Data Pages, and Data Flows
Experience working with other developers on end‑to‑end integrations of Pega with other systems/applications
Experience troubleshooting Pega issues with Clipboard, Tracer, and Pega Log review
Experience in Pega installations, migrations, upgrades, and patching
Lead System Architecture Certification is a plus
Desired Skills
Experience with Marketing Technology and Communications
Experience in banking or financial services domain
Exposure to Adobe Experience Cloud (AEP, AJO, AEM)
Familiarity with event‑driven architectures (Kafka)
Knowledge of cloud platforms (AWS, Azure, or GCP)
Experience working in Agile/Scrum environments
Experience with Marketing applications (Pega, Salesforce, Adobe, Zafin, Naehas) is a plus
Experience in Pega Customer Decision Hub a plus
Experience in Containerization (Kubernetes / Docker) a plus
Experience in Python, PySpark, SQL, ETL (Informatica or other) a plus
Experience in Mainframe development (COBOL/DB2) a plus
Compensation & Benefits
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. A reasonable estimate of the current range for this role in the U.S. is $58,800.00 – $156,700.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and well‑being programs
EEO Statement
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
Accommodations
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
Veteran Resources
We make it easy to translate military experience and skills! Please visit https://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.
Background Check
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
Compensation Confidentiality
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
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We are seeking a skilled Pega CDH Developer (CSSA Certified) to design, build, and optimize customer decisioning solutions using Pega Customer Decision Hub (CDH). This role will focus on enabling Next Best Action (NBA) strategies to drive personalized, real‑time customer engagement across multiple channels. You will work closely with architects, business stakeholders, and cross‑functional teams to implement scalable and high‑performance decisioning solutions in a complex enterprise environment.
This role can be filled from the client site 5 days a week in one of the following locations: Pittsburgh PA, or Cleveland, OH only.
Responsibilities
Part of a full stack agile team including Pega, Java, ETL, Data Engineers, VB (.NET), and Mainframe developers
Attend stand up meetings and other agile ceremonies
Support both new development and production support as needed
Qualifications
College degree or higher in Computer Science or equivalent preferred but not required.
Pega Certified Senior System Architect (CSSA)
4–8 years of Pega experience, with at least 2+ years in Pega CDH
Strong experience with:
Next Best Action Designer
Decision strategies and engagement policies
Real‑time and batch decisioning
Solid understanding of Pega rules engine and PRPC fundamentals
Experience with REST APIs and system integrations
Strong understanding of customer data, segmentation, and personalization concepts
Proficiency in debugging tools such as Tracer, Clipboard, and Live UI
Strong technical knowledge and integration experience of Web Services, APIs, API Framework, and SOA
Knowledge or application architecture systems, networks, security, and enterprise databases
Experience in user interface designs/wireframes using current standard design practices for wireframes
Ability to manage multiple priorities through effective organization and communication
Strong consultative and advisory skills
Experience working with Pega PRPC (Infinity 24+ preferred)
Responsible for working closely with the business, mainframe, and Java/API developers to build and maintain Pega rulesets and UI for Offer Management solution
Experience in Pega integration via Connect‑Rest, Connect‑SOAP, Data Pages, and Data Flows
Experience working with other developers on end‑to‑end integrations of Pega with other systems/applications
Experience troubleshooting Pega issues with Clipboard, Tracer, and Pega Log review
Experience in Pega installations, migrations, upgrades, and patching
Lead System Architecture Certification is a plus
Desired Skills
Experience with Marketing Technology and Communications
Experience in banking or financial services domain
Exposure to Adobe Experience Cloud (AEP, AJO, AEM)
Familiarity with event‑driven architectures (Kafka)
Knowledge of cloud platforms (AWS, Azure, or GCP)
Experience working in Agile/Scrum environments
Experience with Marketing applications (Pega, Salesforce, Adobe, Zafin, Naehas) is a plus
Experience in Pega Customer Decision Hub a plus
Experience in Containerization (Kubernetes / Docker) a plus
Experience in Python, PySpark, SQL, ETL (Informatica or other) a plus
Experience in Mainframe development (COBOL/DB2) a plus
Compensation & Benefits
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. A reasonable estimate of the current range for this role in the U.S. is $58,800.00 – $156,700.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and well‑being programs
EEO Statement
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
Accommodations
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
Veteran Resources
We make it easy to translate military experience and skills! Please visit https://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.
Background Check
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
Compensation Confidentiality
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
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