MSP IT Support Specialist (3+ yrs req; $65K)
#twiceasnice Recruiting, Lansing, MI, United States
Location: Petoskey, MI OR Macomb County, MI
Salary: $65,000 + Great Benefits
Job Type: Full-Time
Typical Hours: Mon-Fri, 8-5 pm, rotating on-call; occasional projects
Travel: Occasional- locally/regionally to customer sites via company vehicle
Start Date: ASAP
Sponsorship is not available
IT Support Specialist (MSP exp. req.) Description
Our client—a growing IT services company serving small to mid‑sized businesses across Michigan—is seeking a skilled IT Support Specialist to provide responsive, high‑quality technical support to external clients, primarily remote with occasional on‑site visits. In this client‑facing role, you’ll troubleshoot infrastructure issues, assist with server and network installations, and support onboarding for new users and organizations. This is a great opportunity to take ownership of your work within a company that values autonomy, upholds high standards of integrity, and promotes a supportive, team‑first culture.
IT Support Specialist (MSP exp. req.) Responsibilities
Interface and provide client support- remote and on‑site
Configure and troubleshoot SMB and Enterprise software and networking platforms
Participate in on‑call rotation
Assist with the configuration and installation of servers, endpoints, and network equipment
Provide user onboarding and off‑boarding
Perform on‑site new client onboarding
Interface with vendors for hardware failures
Support and install hardware solutions
Help address client needs and ensure satisfaction is met
Support Windows, Mac, Linux, iOS, and Android
IT Support Specialist (MSP exp. req.) Qualifications
2+ years of recent MSP IT support experience (within the last 5 years) required
Active Directory experience required
Microsoft 365 (Exchange Online, MS Teams, SharePoint, OneDrive) experience required
Familiarity with a major brand of firewalls, switches, access points, management, and troubleshooting required
Experience with a ticketing system/PSA tool required
Must have or be willing to become Security+, Network+, and MS-102 certified
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Salary: $65,000 + Great Benefits
Job Type: Full-Time
Typical Hours: Mon-Fri, 8-5 pm, rotating on-call; occasional projects
Travel: Occasional- locally/regionally to customer sites via company vehicle
Start Date: ASAP
Sponsorship is not available
IT Support Specialist (MSP exp. req.) Description
Our client—a growing IT services company serving small to mid‑sized businesses across Michigan—is seeking a skilled IT Support Specialist to provide responsive, high‑quality technical support to external clients, primarily remote with occasional on‑site visits. In this client‑facing role, you’ll troubleshoot infrastructure issues, assist with server and network installations, and support onboarding for new users and organizations. This is a great opportunity to take ownership of your work within a company that values autonomy, upholds high standards of integrity, and promotes a supportive, team‑first culture.
IT Support Specialist (MSP exp. req.) Responsibilities
Interface and provide client support- remote and on‑site
Configure and troubleshoot SMB and Enterprise software and networking platforms
Participate in on‑call rotation
Assist with the configuration and installation of servers, endpoints, and network equipment
Provide user onboarding and off‑boarding
Perform on‑site new client onboarding
Interface with vendors for hardware failures
Support and install hardware solutions
Help address client needs and ensure satisfaction is met
Support Windows, Mac, Linux, iOS, and Android
IT Support Specialist (MSP exp. req.) Qualifications
2+ years of recent MSP IT support experience (within the last 5 years) required
Active Directory experience required
Microsoft 365 (Exchange Online, MS Teams, SharePoint, OneDrive) experience required
Familiarity with a major brand of firewalls, switches, access points, management, and troubleshooting required
Experience with a ticketing system/PSA tool required
Must have or be willing to become Security+, Network+, and MS-102 certified
#J-18808-Ljbffr