Desktop Support Technician
Jobs via Dice, Boston, MA, United States
Travel Technician / Desktop Support
Location: Homebase Chestnut Hill, MA | Travel required throughout Massachusetts (greater Boston area; occasional travel to NH and Cape Cod)
Schedule: Monday - Friday, 8:00 AM - 4:30 PM
Assignment Type: Contract (approximately 4 months)
Pay Rate: $23-26/hour | Mileage reimbursed at $0.725/mile
About The Role
This is a field-based desktop support position supporting a major hospital network across 4-10 sites in Massachusetts. The technician will report to the Endpoint Operations Manager or Supervisor and deliver Level 2 technical support across medical centers, hospitals, affiliates, and IS Digital Support departments. Training lasts a minimum of three weeks alongside experienced technicians.
Why This Role
This position offers hands‑on exposure to a wide range of software platforms and hardware environments within one of the most respected healthcare systems in the country. It serves as a strong foundation for candidates looking to advance into higher‑level IT roles such as systems administration, while building both technical depth and client‑facing communication skills.
Key Responsibilities
Provide break/fix technical support for networked and stand‑alone managed devices in accordance with established Service Level Agreements
Support and troubleshoot desktop computers, laptops, tablets, thin clients, Raspberry Pi units, monitors, printers, scanners, and peripheral devices
Set up and configure network devices using standard operating systems, EPIC, and tools
Perform scheduled preventative maintenance including re‑imaging, data capture and restoration, hardware cleaning, and component replacement
Participate in large‑scale hardware deployments, moves, and OS rollouts
Collaborate with Digital teams to triage and resolve network and computer issues
Document all work in ServiceNow or other ticketing systems; utilize knowledge base articles for efficient issue resolution
Escalate unresolved issues to Level 3 IS Support Services as appropriate
Manage printer and workstation inventory
Carry and responsibly maintain company‑issued equipment (e.g., Surface Go or laptop) throughout the workday
Work outside regular hours and occasional weekends as needed
Required Qualifications
Valid Massachusetts driver's license and access to a reliable personal vehicle (required)
Minimum 1 year of experience in a customer service‑oriented environment; healthcare experience preferred
Minimum 1 year of hands‑on experience installing, configuring, troubleshooting, and repairing workstations, laptops, and printers
Ability to lift and carry hardware and supplies up to 50 pounds frequently
Strong work ethic, self‑sufficiency, and a positive, professional attitude
Technical Skills Required
Windows 10 operating systems
HP and Dell desktops, laptops, printers, and peripheral hardware
Microsoft Intune, Office 365, Microsoft Edge, Google Chrome, Windows Defender
ForeScout Network Access Control (NAC)
Microsoft Local Administrator Password Solution (LAPS)
SCCM and Citrix XenApp
BitLocker full disk encryption and key recovery
Preferred Qualifications
Industry certifications such as CompTIA, Microsoft, or ITIL
Experience in a healthcare IT environment
Strong adaptability and problem‑solving skills in fast‑paced, multi‑site environments
Job Type & Location
This is a Contract position based out of Boston, MA.
Pay and Benefits
The pay range for this position is $26.00 - $26.00/hour.
Benefits are available to eligible temporary staff, including: medical, dental and vision; critical illness, accident, and hospital; 401(k) retirement plan with pre‑tax and Roth options; voluntary life and AD&D; short and long‑term disability; HSA; transportation benefits; employee assistance program; time off/leave (PTO, vacation or sick leave).
Workplace Type
This is a fully onsite position in Boston, MA.
Application Deadline
This position is anticipated to close on Apr 30, 2026.
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Location: Homebase Chestnut Hill, MA | Travel required throughout Massachusetts (greater Boston area; occasional travel to NH and Cape Cod)
Schedule: Monday - Friday, 8:00 AM - 4:30 PM
Assignment Type: Contract (approximately 4 months)
Pay Rate: $23-26/hour | Mileage reimbursed at $0.725/mile
About The Role
This is a field-based desktop support position supporting a major hospital network across 4-10 sites in Massachusetts. The technician will report to the Endpoint Operations Manager or Supervisor and deliver Level 2 technical support across medical centers, hospitals, affiliates, and IS Digital Support departments. Training lasts a minimum of three weeks alongside experienced technicians.
Why This Role
This position offers hands‑on exposure to a wide range of software platforms and hardware environments within one of the most respected healthcare systems in the country. It serves as a strong foundation for candidates looking to advance into higher‑level IT roles such as systems administration, while building both technical depth and client‑facing communication skills.
Key Responsibilities
Provide break/fix technical support for networked and stand‑alone managed devices in accordance with established Service Level Agreements
Support and troubleshoot desktop computers, laptops, tablets, thin clients, Raspberry Pi units, monitors, printers, scanners, and peripheral devices
Set up and configure network devices using standard operating systems, EPIC, and tools
Perform scheduled preventative maintenance including re‑imaging, data capture and restoration, hardware cleaning, and component replacement
Participate in large‑scale hardware deployments, moves, and OS rollouts
Collaborate with Digital teams to triage and resolve network and computer issues
Document all work in ServiceNow or other ticketing systems; utilize knowledge base articles for efficient issue resolution
Escalate unresolved issues to Level 3 IS Support Services as appropriate
Manage printer and workstation inventory
Carry and responsibly maintain company‑issued equipment (e.g., Surface Go or laptop) throughout the workday
Work outside regular hours and occasional weekends as needed
Required Qualifications
Valid Massachusetts driver's license and access to a reliable personal vehicle (required)
Minimum 1 year of experience in a customer service‑oriented environment; healthcare experience preferred
Minimum 1 year of hands‑on experience installing, configuring, troubleshooting, and repairing workstations, laptops, and printers
Ability to lift and carry hardware and supplies up to 50 pounds frequently
Strong work ethic, self‑sufficiency, and a positive, professional attitude
Technical Skills Required
Windows 10 operating systems
HP and Dell desktops, laptops, printers, and peripheral hardware
Microsoft Intune, Office 365, Microsoft Edge, Google Chrome, Windows Defender
ForeScout Network Access Control (NAC)
Microsoft Local Administrator Password Solution (LAPS)
SCCM and Citrix XenApp
BitLocker full disk encryption and key recovery
Preferred Qualifications
Industry certifications such as CompTIA, Microsoft, or ITIL
Experience in a healthcare IT environment
Strong adaptability and problem‑solving skills in fast‑paced, multi‑site environments
Job Type & Location
This is a Contract position based out of Boston, MA.
Pay and Benefits
The pay range for this position is $26.00 - $26.00/hour.
Benefits are available to eligible temporary staff, including: medical, dental and vision; critical illness, accident, and hospital; 401(k) retirement plan with pre‑tax and Roth options; voluntary life and AD&D; short and long‑term disability; HSA; transportation benefits; employee assistance program; time off/leave (PTO, vacation or sick leave).
Workplace Type
This is a fully onsite position in Boston, MA.
Application Deadline
This position is anticipated to close on Apr 30, 2026.
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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