Onsite Print Administrator
Kforce Inc, Cincinnati, OH, United States
Responsibilities
Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols
Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols
Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols
Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction
Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance
Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery
Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally
Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment
Completes process-oriented assignments, shares technical information, and supports department-level operational plans
Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision
Requirements
High School diploma/GED/Higher Secondary education or commensurate work experience or demonstrated competence
Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field
Benefits
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Equal Opportunity
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols
Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols
Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols
Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction
Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance
Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery
Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally
Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment
Completes process-oriented assignments, shares technical information, and supports department-level operational plans
Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision
Requirements
High School diploma/GED/Higher Secondary education or commensurate work experience or demonstrated competence
Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field
Benefits
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Equal Opportunity
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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