Technical Services and Warranty Specialist
Fs Compression, Saint Louis, MO, United States
Technical Services and Warranty Specialist
Department:
Manufacturing/Operations/Service
Employment Type:
Full Time
Location:
St. Louis
We are seeking a Technical Services and Warranty Specialist with strong electrical and controls troubleshooting experience to support our industrial air compressor product line. This is a factory-based technical support role that serves as the frontline technical authority for Channel Partners and field technicians.
The primary responsibility is to answer technical phone calls and emails from the field, diagnose electrical and control-related issues, and walk technicians step-by-step through safe and effective repairs—often without access to manuals or schematics on site. This role acts as the technical bridge between the factory and the field, ensuring accurate diagnosis, correct parts identification, and safe work practices.
This is not an IT or software support role. While our products include control systems, the work centers on electrical diagnostics, motor control, VFDs, sequencing logic, sensors, and hands‑on industrial equipment troubleshooting.
Key Responsibilities
Primary Responsibility – Technical Field Support (Controls & Electrical)
Serve as the primary technical contact for Channel Partners and field technicians supporting industrial air compressors
Diagnose, troubleshoot, and resolve issues related to motor controls, starters, relays, contactors, VFDs, control panels, sensors, safeties, alarms, protective logic, and compressor sequencing
Verbally guide technicians through electrical diagnostics using multimeters and basic test equipment
Translate complex technical concepts for new, intermediate, and highly experienced technicians
Ensure safe electrical troubleshooting practices at all times, including lockout/tagout awareness, voltage verification, and safe meter usage
Troubleshoot effectively when field technicians do not have access to manuals or wiring diagrams
Aftermarket Parts & Technical Support
Support inbound phone and email requests for aftermarket parts
Identify correct part numbers based on technical diagnosis
Provide parts pricing and lead time information
Ensure parts recommendations align with the failure mode and field conditions
Warranty & Technical Decision Support
Process and review warranty claims submitted by Channel Partners
Provide technical evaluation and root cause determination to support warranty decisions
Document findings clearly to support Quality, Engineering, and Operations teams
Field & Travel Support (Limited but Critical)
Travel to customer sites or Channel Partners to support technical repair efforts and provide hands‑on electrical and controls diagnosis
Make final technical repair and warranty determinations
Support new Channel Partner launches through onsite technical support and hands‑on coaching
Prepare detailed site visit summary reports including observed issues, root cause conclusions, and corrective actions
Cross Functional & Continuous Improvement Role
Act as the voice and advocate of Channel Partners back to the factory
Communicate real‑world field feedback to Operations, Quality, and Engineering teams
Assist Quality and Operations with failure analysis, root cause identification, and continuous improvement initiatives
Serve as a technical consultant to Engineering and other internal stakeholders
Skills, Knowledge and Expertise
Ideal Technical Background
Industrial motor controls and electrical troubleshooting
VFDs and control panels
Industrial air compressors, rotating equipment, pumps, or blowers
HVAC, electromechanical systems, or field service experience
Maintenance technician or service technician background
Strong electrical troubleshooting fundamentals
Comfort guiding others verbally through diagnostics
Ability to think clearly under real‑time troubleshooting pressure
Strong technical judgment and documentation skills
Willingness to travel occasionally for hands‑on technical support
Willingness to work onsite as part of a technical support team
We are willing to train the right candidate with strong electrical fundamentals and a desire to become a product‑level technical expert.
Tools & Environment
Microsoft Office 365
ERP systems (SAP experience a plus; training provided)
Electrical schematics, technical drawings, and service documentation
Onsite professional office environment with close collaboration with Engineering, Quality, and Operations
#J-18808-Ljbffr
Department:
Manufacturing/Operations/Service
Employment Type:
Full Time
Location:
St. Louis
We are seeking a Technical Services and Warranty Specialist with strong electrical and controls troubleshooting experience to support our industrial air compressor product line. This is a factory-based technical support role that serves as the frontline technical authority for Channel Partners and field technicians.
The primary responsibility is to answer technical phone calls and emails from the field, diagnose electrical and control-related issues, and walk technicians step-by-step through safe and effective repairs—often without access to manuals or schematics on site. This role acts as the technical bridge between the factory and the field, ensuring accurate diagnosis, correct parts identification, and safe work practices.
This is not an IT or software support role. While our products include control systems, the work centers on electrical diagnostics, motor control, VFDs, sequencing logic, sensors, and hands‑on industrial equipment troubleshooting.
Key Responsibilities
Primary Responsibility – Technical Field Support (Controls & Electrical)
Serve as the primary technical contact for Channel Partners and field technicians supporting industrial air compressors
Diagnose, troubleshoot, and resolve issues related to motor controls, starters, relays, contactors, VFDs, control panels, sensors, safeties, alarms, protective logic, and compressor sequencing
Verbally guide technicians through electrical diagnostics using multimeters and basic test equipment
Translate complex technical concepts for new, intermediate, and highly experienced technicians
Ensure safe electrical troubleshooting practices at all times, including lockout/tagout awareness, voltage verification, and safe meter usage
Troubleshoot effectively when field technicians do not have access to manuals or wiring diagrams
Aftermarket Parts & Technical Support
Support inbound phone and email requests for aftermarket parts
Identify correct part numbers based on technical diagnosis
Provide parts pricing and lead time information
Ensure parts recommendations align with the failure mode and field conditions
Warranty & Technical Decision Support
Process and review warranty claims submitted by Channel Partners
Provide technical evaluation and root cause determination to support warranty decisions
Document findings clearly to support Quality, Engineering, and Operations teams
Field & Travel Support (Limited but Critical)
Travel to customer sites or Channel Partners to support technical repair efforts and provide hands‑on electrical and controls diagnosis
Make final technical repair and warranty determinations
Support new Channel Partner launches through onsite technical support and hands‑on coaching
Prepare detailed site visit summary reports including observed issues, root cause conclusions, and corrective actions
Cross Functional & Continuous Improvement Role
Act as the voice and advocate of Channel Partners back to the factory
Communicate real‑world field feedback to Operations, Quality, and Engineering teams
Assist Quality and Operations with failure analysis, root cause identification, and continuous improvement initiatives
Serve as a technical consultant to Engineering and other internal stakeholders
Skills, Knowledge and Expertise
Ideal Technical Background
Industrial motor controls and electrical troubleshooting
VFDs and control panels
Industrial air compressors, rotating equipment, pumps, or blowers
HVAC, electromechanical systems, or field service experience
Maintenance technician or service technician background
Strong electrical troubleshooting fundamentals
Comfort guiding others verbally through diagnostics
Ability to think clearly under real‑time troubleshooting pressure
Strong technical judgment and documentation skills
Willingness to travel occasionally for hands‑on technical support
Willingness to work onsite as part of a technical support team
We are willing to train the right candidate with strong electrical fundamentals and a desire to become a product‑level technical expert.
Tools & Environment
Microsoft Office 365
ERP systems (SAP experience a plus; training provided)
Electrical schematics, technical drawings, and service documentation
Onsite professional office environment with close collaboration with Engineering, Quality, and Operations
#J-18808-Ljbffr