EHR System Analyst
Integrated Services for Behavioral Health, Frankfort, KY, United States
Job Overview
We are seeking an EHR System Analyst at Integrated Services for Behavioral Health (ISBH), a community‑minded behavioral health organization based in Central, OH. The role supports daily use, functionality, and optimization of the Electronic Health Record (EHR) system, providing frontline support to providers and staff, training, and participation in testing and implementation of new features.
Pay range: $54,000 – $69,000 annually, based on experience, education, and/or licensure.
Essential Functions
Provide daily support to end users across clinical and operational teams in their use of the EHR system, including basic troubleshooting and issue resolution
Triage system issues, resolving those within scope and escalating more complex issues to the Senior EHR System Analyst or vendor as appropriate
Serve as the point of contact for user questions and routine technical assistance
Assists in maintaining EHR workflows, templates, and documentation standards as directed by the Managing Director of IT, with input from the Senior EHR System Analyst
Performs initial testing of minor changes, updates, or enhancements to the EHR system
Supports documentation of processes, updates, and user guides
Coordinates with HR and assists in delivering initial EHR training to new staff and providers
Provides routine refresher training and user support for existing staff
Assists with creating basic training and communication materials for new features or updates
Assists with testing new features, upgrades, and patches, following structured testing plans established by the Senior EHR System Analyst
Provides “day‑of” go‑live support to staff during system updates or functionality changes
Helps prepare and distribute basic announcement documentation for changes to the EHR affecting users
Maintains clear and professional communication with internal teams and the EHR vendor regarding support tickets and system issues
Works with clinical staff and providers to understand routine system concerns and improvement opportunities, escalating when appropriate.
Participates in relevant training and meetings to remain current on EHR system functionality
Contribute to departmental projects as assigned by the Managing Director of IT.
Travel within the designated service area
Performs other duties as assigned
Minimum Requirements
Education / Licensure
A high school degree or GED equivalent is required
A bachelor’s degree in Health Information Technology, Informatics, Computer Science or related fields is preferred
Experience
2–4 years of experience supporting an EHR system in a behavioral health or healthcare setting is required
1 year of prior experience with the CareLogic or NextGen EHR preferred
Knowledge, Skills, and Abilities
Must maintain confidentiality and comply with HIPAA regulations
Excellent communication skills, both oral and written, are required
Excellent organizational skills are required
A valid driver’s license is required
An appropriate level of auto insurance coverage is required
Ability to manage deadlines within a fast‑paced, high‑volume environment is required
Ability to operate in an Internet‑based, automated office environment is required
Ability to maintain a high‑speed internet connection is required
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer is required
Must be able to lift up to 15 pounds at times.
Benefits
Medical
Dental
Vision
Short‑term Disability
Long‑term Disability
401K with Employer Match
Employee Assistance Program (EAP): provides support and resources to help you and your family with a range of issues.
To Learn More About Our Organization
https://ISBH.org/
Our Mission
Delivering exceptional care through connection
Our Values
Dignity – We meet people where they are on their journey with respect and hope
Collaboration – We listen to understand and ask how we can best support the people and communities we serve
Well‑being – We celebrate one another's strengths, and we support one another in being well
Excellence – We demand high‑quality care for those we serve, and are a leader in how we care for one another as a team
Innovation – We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach toward what we know is possible
We’re an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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We are seeking an EHR System Analyst at Integrated Services for Behavioral Health (ISBH), a community‑minded behavioral health organization based in Central, OH. The role supports daily use, functionality, and optimization of the Electronic Health Record (EHR) system, providing frontline support to providers and staff, training, and participation in testing and implementation of new features.
Pay range: $54,000 – $69,000 annually, based on experience, education, and/or licensure.
Essential Functions
Provide daily support to end users across clinical and operational teams in their use of the EHR system, including basic troubleshooting and issue resolution
Triage system issues, resolving those within scope and escalating more complex issues to the Senior EHR System Analyst or vendor as appropriate
Serve as the point of contact for user questions and routine technical assistance
Assists in maintaining EHR workflows, templates, and documentation standards as directed by the Managing Director of IT, with input from the Senior EHR System Analyst
Performs initial testing of minor changes, updates, or enhancements to the EHR system
Supports documentation of processes, updates, and user guides
Coordinates with HR and assists in delivering initial EHR training to new staff and providers
Provides routine refresher training and user support for existing staff
Assists with creating basic training and communication materials for new features or updates
Assists with testing new features, upgrades, and patches, following structured testing plans established by the Senior EHR System Analyst
Provides “day‑of” go‑live support to staff during system updates or functionality changes
Helps prepare and distribute basic announcement documentation for changes to the EHR affecting users
Maintains clear and professional communication with internal teams and the EHR vendor regarding support tickets and system issues
Works with clinical staff and providers to understand routine system concerns and improvement opportunities, escalating when appropriate.
Participates in relevant training and meetings to remain current on EHR system functionality
Contribute to departmental projects as assigned by the Managing Director of IT.
Travel within the designated service area
Performs other duties as assigned
Minimum Requirements
Education / Licensure
A high school degree or GED equivalent is required
A bachelor’s degree in Health Information Technology, Informatics, Computer Science or related fields is preferred
Experience
2–4 years of experience supporting an EHR system in a behavioral health or healthcare setting is required
1 year of prior experience with the CareLogic or NextGen EHR preferred
Knowledge, Skills, and Abilities
Must maintain confidentiality and comply with HIPAA regulations
Excellent communication skills, both oral and written, are required
Excellent organizational skills are required
A valid driver’s license is required
An appropriate level of auto insurance coverage is required
Ability to manage deadlines within a fast‑paced, high‑volume environment is required
Ability to operate in an Internet‑based, automated office environment is required
Ability to maintain a high‑speed internet connection is required
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer is required
Must be able to lift up to 15 pounds at times.
Benefits
Medical
Dental
Vision
Short‑term Disability
Long‑term Disability
401K with Employer Match
Employee Assistance Program (EAP): provides support and resources to help you and your family with a range of issues.
To Learn More About Our Organization
https://ISBH.org/
Our Mission
Delivering exceptional care through connection
Our Values
Dignity – We meet people where they are on their journey with respect and hope
Collaboration – We listen to understand and ask how we can best support the people and communities we serve
Well‑being – We celebrate one another's strengths, and we support one another in being well
Excellence – We demand high‑quality care for those we serve, and are a leader in how we care for one another as a team
Innovation – We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach toward what we know is possible
We’re an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr