Registration Scheduler - Float Pool
HonorHealth, Phoenix, AZ, United States
Overview
Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi‑dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.
HonorHealth offers a diverse benefits portfolio for full‑time and part‑time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.
Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute‑care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high‑quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well‑being of communities across Arizona.
Responsibilities
Job Summary
Acts as the first point of contact to all customers. Organizes and facilitates clerical administrative duties of the department. Performs a variety of cross‑functional clerical and patient support duties, including telephone, registration, scheduling, clerk duties and/or data entry as they relate to the department. Responsible for patient chart maintenance and communication with physicians’ offices as needed and requested. Duties listed below may vary depending on departmental needs or may not be applicable at all.
Essential Functions
Contacts/greets and communicates with customers. Responsible for answering telephone calls, retrieving and responding to voice mail messages, directing all information to the appropriate individual, and orients patients to the department with directions and instructions.
Receives and transfers incoming calls
Generates reports and retrieves images from the PACS system
Assists in maintaining efficient patient workflow
Maintains all records and ensures dissemination of such files to designated/requesting parties
Ensures patients are appropriately prepared for their exam
Transports patients when necessary
Will assist Supervisor, Radiologist and/or Technologists within scope of position as directed
Scheduling: Performs a variety of scheduling for procedures, including scheduling patients for initial and follow‑up appointments, tracking no‑shows, documenting in the appropriate system, and communicating with physicians, if applicable. Provides schedule in a directed format to staff as needed.
Registration: Performs a variety of registration duties, including providing patients with the initial registration information, creating and/or selecting the appropriate electronic record, gathering signatures (electronic or otherwise), coordinating medical authorization/referral and/or financial responsibility, and completing daily data entry and scanning of patient registration information.
Obtains authorization from insurance companies as applicable, collects co‑pays and payments required for procedures, and completes and submits daily deposits and/or billing as applicable.
In accordance with HIPAA, completes patient chart processing and ensures proper maintenance of information. Communicates with applicable insurance carriers and hospital billing for authorization updates. Ensures that appropriate chart information is forwarded to medical records as applicable.
Views email on a daily basis and provides supervisor with appropriate information and memorandums.
Maintains inventory of office supplies/forms and places orders as required.
Performs other duties as assigned.
Education
High School Diploma or GED – Required
Experience
1 year in a healthcare‑related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting – Preferred
2 years in healthcare‑related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience – Preferred
Licenses and Certifications
Fingerprint Clearance Card – State; have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) – Required
Basic Cardiac Life Support (BCLS) Certificate – Preferred
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Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi‑dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.
HonorHealth offers a diverse benefits portfolio for full‑time and part‑time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.
Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute‑care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high‑quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well‑being of communities across Arizona.
Responsibilities
Job Summary
Acts as the first point of contact to all customers. Organizes and facilitates clerical administrative duties of the department. Performs a variety of cross‑functional clerical and patient support duties, including telephone, registration, scheduling, clerk duties and/or data entry as they relate to the department. Responsible for patient chart maintenance and communication with physicians’ offices as needed and requested. Duties listed below may vary depending on departmental needs or may not be applicable at all.
Essential Functions
Contacts/greets and communicates with customers. Responsible for answering telephone calls, retrieving and responding to voice mail messages, directing all information to the appropriate individual, and orients patients to the department with directions and instructions.
Receives and transfers incoming calls
Generates reports and retrieves images from the PACS system
Assists in maintaining efficient patient workflow
Maintains all records and ensures dissemination of such files to designated/requesting parties
Ensures patients are appropriately prepared for their exam
Transports patients when necessary
Will assist Supervisor, Radiologist and/or Technologists within scope of position as directed
Scheduling: Performs a variety of scheduling for procedures, including scheduling patients for initial and follow‑up appointments, tracking no‑shows, documenting in the appropriate system, and communicating with physicians, if applicable. Provides schedule in a directed format to staff as needed.
Registration: Performs a variety of registration duties, including providing patients with the initial registration information, creating and/or selecting the appropriate electronic record, gathering signatures (electronic or otherwise), coordinating medical authorization/referral and/or financial responsibility, and completing daily data entry and scanning of patient registration information.
Obtains authorization from insurance companies as applicable, collects co‑pays and payments required for procedures, and completes and submits daily deposits and/or billing as applicable.
In accordance with HIPAA, completes patient chart processing and ensures proper maintenance of information. Communicates with applicable insurance carriers and hospital billing for authorization updates. Ensures that appropriate chart information is forwarded to medical records as applicable.
Views email on a daily basis and provides supervisor with appropriate information and memorandums.
Maintains inventory of office supplies/forms and places orders as required.
Performs other duties as assigned.
Education
High School Diploma or GED – Required
Experience
1 year in a healthcare‑related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting – Preferred
2 years in healthcare‑related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience – Preferred
Licenses and Certifications
Fingerprint Clearance Card – State; have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) – Required
Basic Cardiac Life Support (BCLS) Certificate – Preferred
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