Internal Job Title Customer Service Agent
Great Day Improvements, LLC, Berlin, NJ, United States
Overview
If you have excellent customer service skills, join the Champion Window team! Champion has immediate openings for experienced Customer Service agents at our Philly office.
The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive a quality phone experience.
Shift: 10 am to 7 pm
Responsibilities
Inbound customer phone calls
Creating and updating service request
Processing Payments
Answer customer questions regarding existing installs and service requests
Resolving minor customer conflicts
Processing online inquiries
Other duties as assigned
Qualifications
1-3 years’ experience working in a customer service, office or call center environment
Excellent customer service skills both written and verbal
Strong, accurate data entry skills
Process focused - structure and consistency is key
Strong attention to detail
The ability to successfully work as part of a team
Self-starter
Ability to multi-task
Appointments Plus/CRM knowledge a plus
Champion Window is an Equal Employment Opportunity Employer
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.
#J-18808-Ljbffr
If you have excellent customer service skills, join the Champion Window team! Champion has immediate openings for experienced Customer Service agents at our Philly office.
The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive a quality phone experience.
Shift: 10 am to 7 pm
Responsibilities
Inbound customer phone calls
Creating and updating service request
Processing Payments
Answer customer questions regarding existing installs and service requests
Resolving minor customer conflicts
Processing online inquiries
Other duties as assigned
Qualifications
1-3 years’ experience working in a customer service, office or call center environment
Excellent customer service skills both written and verbal
Strong, accurate data entry skills
Process focused - structure and consistency is key
Strong attention to detail
The ability to successfully work as part of a team
Self-starter
Ability to multi-task
Appointments Plus/CRM knowledge a plus
Champion Window is an Equal Employment Opportunity Employer
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.
#J-18808-Ljbffr