Treasury Collections Representative - Tax and Accounts Receivable (T.A.R)
City of Phoenix, Phoenix, AZ, United States
About This Position
The Treasury Collections Representative - Tax and Accounts Receivable (T.A.R) is assigned to the Revenue and Risk Management Division of the Finance Department.
This position is responsible for conducting more complex City collections for accounts receivable (such as: police false alarms, damage claims, bus passes, hazardous material fees, ordinance violations, improvement districts); and transaction privilege tax (TPT). This assignment is distinguished from the base classification by requiring independent judgment and a working knowledge of bankruptcy administration, liens, extensive skip tracing, collection litigation.
Assigned Duties Include
Overseeing bankruptcy claims processing, including reviewing court notices, preparing and filing timely, accurate proofs of claim.
Negotiating damage claim settlements with insurance companies.
Creating/monitoring payment plans.
Assisting with escalated collection calls.
Teleworking for this position is a possible option after the employee completes six months of employment in this position.
Ideal Candidate
Knowledge of Fair Debt Collections Practices Act (FDCPA).
Knowledge of City and State Code provisions for TPT and AR requirements.
Ability to communicate professionally with the public.
Ability to document debtor accounts with proper grammar.
Proficiency using Microsoft systems such as, Excel and Word.
Salary
Pay Range: $26.18 to $35.08 per hour.
Hiring Range: $26.18 to $31.82 per hour.
Pay Range Explanation
Pay range is the entire compensation range for the position classification.
Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
Promotions occur when the last two digits of the pay grade increase.
Demotions occur when the last two digits of the pay grade decrease.
Lateral transfers occur when there is no change to the last two digits of the pay grade.
When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page. The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.
Benefits
Traditional pension with employer and employee contributions, click here for more details: Pension Information
401(a) and 457 plans with employer contributions
Choice of generous medical HMO, PPO, or HSA/HDHP plans
Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
Wellness incentive of up to $720 annually
Dental, vision, and life insurance options
Employer paid long-term disability
Free Bus/light rail pass
Tuition reimbursement program up to $6,500 per year
Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
Federal Student Loan Forgiveness offered through Savi
Minimum Qualifications
Two years of experience as a collector for a financial institution or loan company.
Some college coursework in accounting, finance, or business administration.
Other combinations of experience and education that meet the minimum requirements may be substituted.
All finalists for positions are subject to a criminal background check applicable to the department or position.
For information regarding pre-screening and driving positions, click here.
The City job description can be found here.
Preferred Qualifications
Four or more years of experience as a collector.
Bachelor's degree in accounting, finance, or business.
Four or more years of working with bankruptcy law.
Four or more years of filing/releasing liens.
Two or more years using SAP to analyze and post accounting entries.
Two plus years using Tax Mantra to analyze and post accounting entries.
Proficiency in Excel.
Proficiency in Word.
Recruitment Dates
Recruitment closes April 30, 2026. All materials must be received by 11:59 p.m. on this date. This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
Reference: Treasury Collections Rep*TAR, JC:03611, ID# 61106, 03/24/26, USM, PA, Benefits:003
#J-18808-Ljbffr
The Treasury Collections Representative - Tax and Accounts Receivable (T.A.R) is assigned to the Revenue and Risk Management Division of the Finance Department.
This position is responsible for conducting more complex City collections for accounts receivable (such as: police false alarms, damage claims, bus passes, hazardous material fees, ordinance violations, improvement districts); and transaction privilege tax (TPT). This assignment is distinguished from the base classification by requiring independent judgment and a working knowledge of bankruptcy administration, liens, extensive skip tracing, collection litigation.
Assigned Duties Include
Overseeing bankruptcy claims processing, including reviewing court notices, preparing and filing timely, accurate proofs of claim.
Negotiating damage claim settlements with insurance companies.
Creating/monitoring payment plans.
Assisting with escalated collection calls.
Teleworking for this position is a possible option after the employee completes six months of employment in this position.
Ideal Candidate
Knowledge of Fair Debt Collections Practices Act (FDCPA).
Knowledge of City and State Code provisions for TPT and AR requirements.
Ability to communicate professionally with the public.
Ability to document debtor accounts with proper grammar.
Proficiency using Microsoft systems such as, Excel and Word.
Salary
Pay Range: $26.18 to $35.08 per hour.
Hiring Range: $26.18 to $31.82 per hour.
Pay Range Explanation
Pay range is the entire compensation range for the position classification.
Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
Promotions occur when the last two digits of the pay grade increase.
Demotions occur when the last two digits of the pay grade decrease.
Lateral transfers occur when there is no change to the last two digits of the pay grade.
When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page. The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.
Benefits
Traditional pension with employer and employee contributions, click here for more details: Pension Information
401(a) and 457 plans with employer contributions
Choice of generous medical HMO, PPO, or HSA/HDHP plans
Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
Wellness incentive of up to $720 annually
Dental, vision, and life insurance options
Employer paid long-term disability
Free Bus/light rail pass
Tuition reimbursement program up to $6,500 per year
Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
Federal Student Loan Forgiveness offered through Savi
Minimum Qualifications
Two years of experience as a collector for a financial institution or loan company.
Some college coursework in accounting, finance, or business administration.
Other combinations of experience and education that meet the minimum requirements may be substituted.
All finalists for positions are subject to a criminal background check applicable to the department or position.
For information regarding pre-screening and driving positions, click here.
The City job description can be found here.
Preferred Qualifications
Four or more years of experience as a collector.
Bachelor's degree in accounting, finance, or business.
Four or more years of working with bankruptcy law.
Four or more years of filing/releasing liens.
Two or more years using SAP to analyze and post accounting entries.
Two plus years using Tax Mantra to analyze and post accounting entries.
Proficiency in Excel.
Proficiency in Word.
Recruitment Dates
Recruitment closes April 30, 2026. All materials must be received by 11:59 p.m. on this date. This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
Reference: Treasury Collections Rep*TAR, JC:03611, ID# 61106, 03/24/26, USM, PA, Benefits:003
#J-18808-Ljbffr