Teller 1
Community Bank, N.A., Walton, NY, United States
Overview
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. We support a diverse workplace and offer competitive compensation, great benefits, and professional development and advancement opportunities.
Responsibilities
A Teller is responsible for creating and delivering a positive customer experience while conducting financial transactions. This position requires a positive attitude, teamwork, active listening for customer financial needs, and the ability to adapt in a changing workplace environment.
Provide quality customer service and a positive banking experience by handling financial transactions (e.g., cashing checks, handling deposits/withdrawals).
Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly.
Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines.
Understand direction and adhere to established policies and procedures.
Perform other related duties as assigned or directed.
Maintain proficiency with all laws and regulations applicable to this position and meet all training requirements.
May be called upon to travel to other branches in the area to provide support as needed and ensure proper staffing levels.
Qualifications
High School Diploma or GED required.
All applicants must be 18 years of age or older.
Travel may be required to surrounding branches.
Skills
Basic math and computer skills.
Documentation skills with attention to detail.
Professional and friendly interpersonal communication skills.
Clear thinking and ability to stay focused.
Consistently demonstrate the company’s core values: work ethic, integrity, respect for others, responsibility, transparency, humility.
Experience
Prior customer service experience preferred.
Other Job Information
Hours:
37.5 hours per week.
Compensation:
Commensurate with experience plus potential for annual merit increase. Benefits include 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts, and more.
Physical Requirements:
The employee may be required to stand, walk or sit; use hands and fingers; reach; speak and hear; occasionally lift and/or move up to 25 pounds; and must have close vision and ability to focus. Reasonable accommodations may be made.
Equal Employment Opportunity
The company is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.
The company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
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At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. We support a diverse workplace and offer competitive compensation, great benefits, and professional development and advancement opportunities.
Responsibilities
A Teller is responsible for creating and delivering a positive customer experience while conducting financial transactions. This position requires a positive attitude, teamwork, active listening for customer financial needs, and the ability to adapt in a changing workplace environment.
Provide quality customer service and a positive banking experience by handling financial transactions (e.g., cashing checks, handling deposits/withdrawals).
Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly.
Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines.
Understand direction and adhere to established policies and procedures.
Perform other related duties as assigned or directed.
Maintain proficiency with all laws and regulations applicable to this position and meet all training requirements.
May be called upon to travel to other branches in the area to provide support as needed and ensure proper staffing levels.
Qualifications
High School Diploma or GED required.
All applicants must be 18 years of age or older.
Travel may be required to surrounding branches.
Skills
Basic math and computer skills.
Documentation skills with attention to detail.
Professional and friendly interpersonal communication skills.
Clear thinking and ability to stay focused.
Consistently demonstrate the company’s core values: work ethic, integrity, respect for others, responsibility, transparency, humility.
Experience
Prior customer service experience preferred.
Other Job Information
Hours:
37.5 hours per week.
Compensation:
Commensurate with experience plus potential for annual merit increase. Benefits include 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts, and more.
Physical Requirements:
The employee may be required to stand, walk or sit; use hands and fingers; reach; speak and hear; occasionally lift and/or move up to 25 pounds; and must have close vision and ability to focus. Reasonable accommodations may be made.
Equal Employment Opportunity
The company is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.
The company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
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