Lead Teller
Frost, Mansfield, TX, United States
It’s about being the person that wants to see others succeed.
Who You Are
As a Lead Teller, you are the subject matter expert. You are the first point of contact for many of our tellers and customers, and you set the standard for what it means to bank with us. Our lead tellers believe in dependability, integrity, and serve as a guide to our newest retail team members. They are empathetic problem‑solvers that have a genuine care for people and consistently deliver our kind of banking experience—the kind that makes people want to stop by the bank and say hello.
What You’ll Do
Perform the duties of a teller in accepting and recording payments, deposits, and other transactions
Provide guidance to tellers in complex customer transactions, and training for new tellers
Ensure adequacy of currency and coin supply
Balance daily settlements, such as ATM or vault
Keep informed of changes in services or procedures to educate, inform and earn new relationships through referrals as appropriate
Handle collections, notes and exchanges
Responsible to perform cash audits as necessary**Note**: I need to correct that last bullet**
Manage risk and actively practice loss prevention under principal accountabilities
Remain familiar with applicable policies, laws and regulations, and Bank Secrecy Act policies
Always take action using Integrity, Caring, and Excellence to achieve all‑win outcomes
What You’ll Need
Required availability: Monday–Friday 9:15 am–6:15 pm, with rotating Saturdays 8:45 am–1:15 pm
Minimum 6 months teller experience
Excellent written and verbal communication skills
Excellent customer service skills
Ability to work in a team environment
Leadership and coaching ability
Proficient in Microsoft computer application
Additional Preferred Skills
Cash handling experience
Our Benefits
Medical, dental, vision, long‑term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Training classes and leadership development
Referral bonus program + more
Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.
#J-18808-Ljbffr
Who You Are
As a Lead Teller, you are the subject matter expert. You are the first point of contact for many of our tellers and customers, and you set the standard for what it means to bank with us. Our lead tellers believe in dependability, integrity, and serve as a guide to our newest retail team members. They are empathetic problem‑solvers that have a genuine care for people and consistently deliver our kind of banking experience—the kind that makes people want to stop by the bank and say hello.
What You’ll Do
Perform the duties of a teller in accepting and recording payments, deposits, and other transactions
Provide guidance to tellers in complex customer transactions, and training for new tellers
Ensure adequacy of currency and coin supply
Balance daily settlements, such as ATM or vault
Keep informed of changes in services or procedures to educate, inform and earn new relationships through referrals as appropriate
Handle collections, notes and exchanges
Responsible to perform cash audits as necessary**Note**: I need to correct that last bullet**
Manage risk and actively practice loss prevention under principal accountabilities
Remain familiar with applicable policies, laws and regulations, and Bank Secrecy Act policies
Always take action using Integrity, Caring, and Excellence to achieve all‑win outcomes
What You’ll Need
Required availability: Monday–Friday 9:15 am–6:15 pm, with rotating Saturdays 8:45 am–1:15 pm
Minimum 6 months teller experience
Excellent written and verbal communication skills
Excellent customer service skills
Ability to work in a team environment
Leadership and coaching ability
Proficient in Microsoft computer application
Additional Preferred Skills
Cash handling experience
Our Benefits
Medical, dental, vision, long‑term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Training classes and leadership development
Referral bonus program + more
Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.
#J-18808-Ljbffr