Registrar 331294
OSU-OKC, Oklahoma City, OK, United States
About This Position
The Registrar at OSU-Oklahoma City is responsible for the provision of student record-related services with an emphasis on compliance, collaboration, and customer service. The role includes strategic planning, direction, and supervision for the Registrar's Office, including Military and Veteran Services. Responsibilities encompass configuration and ongoing maintenance of the student information system, registration, student academic records, graduation clearance, awarding degrees and other credentials, student certification services, transcripts, transfer credit evaluation, course scheduling, publications (catalog and university calendar), and National Student Clearinghouse enrollment and degree reporting.
The Registrar collaborates with the Provost's Office, academic deans, enrollment management, governance groups and faculty on development and enforcement of university academic and administrative policies affecting students and courses. They oversee training, supervision, and evaluation of Registrar's Office staff and ensure compliance with federal and state regulations, including FERPA and other regulatory agencies. While duties may be delegated, the Registrar must retain responsibility for results.
Required Qualifications
Bachelor's degree, conferred on or before the agreed upon start date.
Minimum of three to five years progressively responsible work experience in a Registrar's Office at a post-secondary institution or related field.
Experience working with student information system and customer relationship management software.
Experience working in a fast‑paced and customer‑service rich environment.
Experience working in both collaborative/team environments and in positions that require individualized work with minimal supervision.
Knowledge, Skills, and Abilities
Demonstrated commitment to exceptional service to all constituencies (students, faculty, staff, alumni).
Knowledge and understanding of FERPA.
Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively in writing and verbally.
Exceptional problem‑solving and critical‑thinking skills; ability to evaluate data and identify new conclusions.
Ability to handle multiple assignments and prioritize effectively with high accuracy and attention to detail.
Ability to think objectively and interpret meaningful themes from quantitative and qualitative data.
Demonstrated coordination, planning, and organizational skills, managing multiple projects simultaneously.
Proficiency in managing and optimizing enterprise‑level student information system platforms, including system configuration, data integrity, and regulatory compliance.
Ability to implement secure systems for academic records and sensitive student data in compliance with regulations such as FERPA.
Skills in troubleshooting, testing, and coordinating system upgrades and new system implementations.
Capacity to integrate emerging technologies into academic and administrative processes and align technological initiatives with institutional goals.
Ability to manage multiple priorities imposed by frequent deadlines, peak workloads, and public/student contact.
Ability to work independently and collaborate within a team environment while managing multiple priorities and deadlines.
Ability to thrive in a high‑paced and dynamic environment.
Proficiency in computer applications, including databases, spreadsheets, and customer‑relationship management software.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the community in a helpful and positive manner.
Passion for assisting customers and representing the OSU‑OKC and OSU brand with positivity and professionalism.
Demonstrated history of ethical and professional behavior.
Preferred Qualifications
Master's Degree.
Demonstrated leadership and management/supervisory experience.
Extensive experience with the Ellucian Banner student information system.
Knowledge of state and federal laws, regulations, and other policies affecting student records and reporting.
Demonstrated strong focus on the student experience and student success.
Demonstrated professional record of collaboration and partnering with faculty and leadership.
Essential Job Functions
Provides leadership in the development and advancement of OSU‑OKC's strategic enrollment and completion goals.
Actively participates on appropriate leadership teams, campus committees, and professional organizations.
Works effectively and collaboratively with all segments of the university community to manage departmental operations and initiatives.
Develops innovative proposals to improve practices and provide quality service to students and the campus community.
Articulates knowledge of academic policies and procedures to internal and external colleagues and university partners.
Assists with campus‑wide recruitment, retention and graduation efforts.
Represents OSU‑OKC on a variety of system‑wide and state‑wide committees and organizations in support of inter‑institutional policies, agreements, data management and reporting.
Operational Responsibilities
Effectively leads and supervises the Registrar's Office staff.
Establishes priorities for work assignments, monitors progress, and reviews work to ensure compliance to policy and accuracy of data.
Administers the departmental budgets.
Identifies areas for improvement and implements solutions through continuous process improvement strategies.
Works with campus partners to identify, develop, and review key performance indicators, standard operating procedures, and process documentation.
Provides oversight of departmental publications, marketing materials, webpages, and social media platforms.
Responsible for the administration of departmental technologies, software, and student information system (Banner) modules.
Maintains understanding of and compliance with all applicable state and federal laws, policies and procedures related to educational records, academic standards, and veterans' benefits.
Provides interpretation of OSRHE policy to the campus community and works with the State Regents regarding clarification when needed.
Establishes effective relationships with faculty and academic partners across campus, collaborating on issues relating to curriculum, university policies, and other areas of Registrar responsibility.
Functional Responsibilities
Maintain student information system configuration, including academic calendar, academic history, course catalog, class schedule, registration, and transcripts.
Serve as a School Certifying Official (SCO) for Veterans Affairs.
Serve as the FERPA Officer for the University, ensuring all FERPA regulations are met and providing training to the college community on FERPA guidelines.
Work with OSU legal on the lawful response to subpoenas related to access of student records and information.
Understand duties of all functional areas under their purview and can step in temporarily if necessary (e.g., during emergencies or staffing gaps) while maintaining oversight.
Issue official transcripts and certifications, ensuring compliance with FERPA.
Reporting Responsibilities
Develop, implement and manage assessment practices and prepare customized reports.
Maintain and analyze student and related educational data for internal institutional planning. Prepare reports to inform the development of campus and departmental strategies.
Provide information required for various external compliance reporting. Coordinate the submission of specialized annual reports in a timely and accurate manner.
Assist with Department of Defense Memorandum of Understanding and the Department of Veteran Affairs reporting and auditing to ensure compliance of programs.
Work closely and collaboratively with partners on campus to ensure accuracy of reporting data and determining proper data reporting structures.
Other Job Duties
Complete all mandatory training and participate in a minimum of two professional development activities each year.
Perform other duties as assigned.
The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Working Conditions
Must be able to work flexible hours, including some nights and weekends.
Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.
Ability to work in a remote environment based on campus and departmental needs.
Physical Requirements
Duties require extended periods of sitting, talking and listening.
Duties require extensive use of computers, telephones, and other office equipment.
Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).
The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodation.
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The Registrar at OSU-Oklahoma City is responsible for the provision of student record-related services with an emphasis on compliance, collaboration, and customer service. The role includes strategic planning, direction, and supervision for the Registrar's Office, including Military and Veteran Services. Responsibilities encompass configuration and ongoing maintenance of the student information system, registration, student academic records, graduation clearance, awarding degrees and other credentials, student certification services, transcripts, transfer credit evaluation, course scheduling, publications (catalog and university calendar), and National Student Clearinghouse enrollment and degree reporting.
The Registrar collaborates with the Provost's Office, academic deans, enrollment management, governance groups and faculty on development and enforcement of university academic and administrative policies affecting students and courses. They oversee training, supervision, and evaluation of Registrar's Office staff and ensure compliance with federal and state regulations, including FERPA and other regulatory agencies. While duties may be delegated, the Registrar must retain responsibility for results.
Required Qualifications
Bachelor's degree, conferred on or before the agreed upon start date.
Minimum of three to five years progressively responsible work experience in a Registrar's Office at a post-secondary institution or related field.
Experience working with student information system and customer relationship management software.
Experience working in a fast‑paced and customer‑service rich environment.
Experience working in both collaborative/team environments and in positions that require individualized work with minimal supervision.
Knowledge, Skills, and Abilities
Demonstrated commitment to exceptional service to all constituencies (students, faculty, staff, alumni).
Knowledge and understanding of FERPA.
Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively in writing and verbally.
Exceptional problem‑solving and critical‑thinking skills; ability to evaluate data and identify new conclusions.
Ability to handle multiple assignments and prioritize effectively with high accuracy and attention to detail.
Ability to think objectively and interpret meaningful themes from quantitative and qualitative data.
Demonstrated coordination, planning, and organizational skills, managing multiple projects simultaneously.
Proficiency in managing and optimizing enterprise‑level student information system platforms, including system configuration, data integrity, and regulatory compliance.
Ability to implement secure systems for academic records and sensitive student data in compliance with regulations such as FERPA.
Skills in troubleshooting, testing, and coordinating system upgrades and new system implementations.
Capacity to integrate emerging technologies into academic and administrative processes and align technological initiatives with institutional goals.
Ability to manage multiple priorities imposed by frequent deadlines, peak workloads, and public/student contact.
Ability to work independently and collaborate within a team environment while managing multiple priorities and deadlines.
Ability to thrive in a high‑paced and dynamic environment.
Proficiency in computer applications, including databases, spreadsheets, and customer‑relationship management software.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the community in a helpful and positive manner.
Passion for assisting customers and representing the OSU‑OKC and OSU brand with positivity and professionalism.
Demonstrated history of ethical and professional behavior.
Preferred Qualifications
Master's Degree.
Demonstrated leadership and management/supervisory experience.
Extensive experience with the Ellucian Banner student information system.
Knowledge of state and federal laws, regulations, and other policies affecting student records and reporting.
Demonstrated strong focus on the student experience and student success.
Demonstrated professional record of collaboration and partnering with faculty and leadership.
Essential Job Functions
Provides leadership in the development and advancement of OSU‑OKC's strategic enrollment and completion goals.
Actively participates on appropriate leadership teams, campus committees, and professional organizations.
Works effectively and collaboratively with all segments of the university community to manage departmental operations and initiatives.
Develops innovative proposals to improve practices and provide quality service to students and the campus community.
Articulates knowledge of academic policies and procedures to internal and external colleagues and university partners.
Assists with campus‑wide recruitment, retention and graduation efforts.
Represents OSU‑OKC on a variety of system‑wide and state‑wide committees and organizations in support of inter‑institutional policies, agreements, data management and reporting.
Operational Responsibilities
Effectively leads and supervises the Registrar's Office staff.
Establishes priorities for work assignments, monitors progress, and reviews work to ensure compliance to policy and accuracy of data.
Administers the departmental budgets.
Identifies areas for improvement and implements solutions through continuous process improvement strategies.
Works with campus partners to identify, develop, and review key performance indicators, standard operating procedures, and process documentation.
Provides oversight of departmental publications, marketing materials, webpages, and social media platforms.
Responsible for the administration of departmental technologies, software, and student information system (Banner) modules.
Maintains understanding of and compliance with all applicable state and federal laws, policies and procedures related to educational records, academic standards, and veterans' benefits.
Provides interpretation of OSRHE policy to the campus community and works with the State Regents regarding clarification when needed.
Establishes effective relationships with faculty and academic partners across campus, collaborating on issues relating to curriculum, university policies, and other areas of Registrar responsibility.
Functional Responsibilities
Maintain student information system configuration, including academic calendar, academic history, course catalog, class schedule, registration, and transcripts.
Serve as a School Certifying Official (SCO) for Veterans Affairs.
Serve as the FERPA Officer for the University, ensuring all FERPA regulations are met and providing training to the college community on FERPA guidelines.
Work with OSU legal on the lawful response to subpoenas related to access of student records and information.
Understand duties of all functional areas under their purview and can step in temporarily if necessary (e.g., during emergencies or staffing gaps) while maintaining oversight.
Issue official transcripts and certifications, ensuring compliance with FERPA.
Reporting Responsibilities
Develop, implement and manage assessment practices and prepare customized reports.
Maintain and analyze student and related educational data for internal institutional planning. Prepare reports to inform the development of campus and departmental strategies.
Provide information required for various external compliance reporting. Coordinate the submission of specialized annual reports in a timely and accurate manner.
Assist with Department of Defense Memorandum of Understanding and the Department of Veteran Affairs reporting and auditing to ensure compliance of programs.
Work closely and collaboratively with partners on campus to ensure accuracy of reporting data and determining proper data reporting structures.
Other Job Duties
Complete all mandatory training and participate in a minimum of two professional development activities each year.
Perform other duties as assigned.
The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Working Conditions
Must be able to work flexible hours, including some nights and weekends.
Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.
Ability to work in a remote environment based on campus and departmental needs.
Physical Requirements
Duties require extended periods of sitting, talking and listening.
Duties require extensive use of computers, telephones, and other office equipment.
Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).
The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodation.
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