Support Technician III - Project Based
Autonomous Solutions, Fort Worth, TX, United States
This is a
project-based employee role
supporting the
initial development phase of our autonomous vehicle platforms . Development phases of this nature typically span up to project completion (typically 2-4 years), though scope and duration are driven by business needs.
JOB SUMMARY
The Support Technician installs, tests, repairs, and troubleshoots equipment in shop and field environments. This role performs trial runs to ensure performance meets established specifications, documents issues, and supports customer training and problem resolution. Work is performed in industrial environments and around vehicles and autonomous systems.
Level is determined by experience, technical proficiency, troubleshooting independence, and scope of responsibility.
Support Technician I
Education & Experience
High school diploma or GED required
Associate degree or technical certification preferred
0-2 years of related technical, mechanical, or field service experience
Role Expectations
Performs equipment installation, testing, and basic troubleshooting under supervision
Follows established testing procedures and documentation protocols
Records equipment issues and reports findings to supervisor
Assists with customer support and training as needed
Escalates complex technical issues
Independence
Works within established procedures
Requires supervision for advanced diagnostics and field decisions
Support Technician II
Education & Experience
High school diploma or GED required
Associate degree or technical certification preferred
2-5 years of related technical or field service experience
Role Expectations
Independently installs, tests, and repairs equipment
Diagnoses mechanical, electrical, and system-level issues
Performs trial runs and validates performance against specifications
Serves as a primary customer contact during service activities
Documents issues clearly and escalates high-priority concerns
May assist in training junior technicians
Independence
Works independently within established procedures
Exercises judgment in troubleshooting and field decisions
Support Technician III
Education & Experience
High school diploma or GED required
Associate degree, technical certification, or equivalent experience strongly preferred
5+ years of related technical or field service experience
Role Expectations
Leads complex installations, diagnostics, and system-level troubleshooting
Performs advanced root cause analysis across mechanical and electrical systems
Makes independent field decisions when supervision is unavailable
Acts as a technical escalation resource for other technicians
Conducts customer training independently
Identifies process improvements and communicates detailed findings to engineering teams
Independence
Highly autonomous
Exercises advanced judgment in high-impact technical situations
ESSENTIAL DUTIES (All Levels)
Install, test, repair, diagnose, and troubleshoot equipment
Perform trial runs to ensure performance and quality meet specifications
Record and report equipment issues
Report high-priority bugs or system problems
Serve as customer contact for problem resolution (level dependent)
Lift and move equipment up to 50 lbs
Climb ladders and maneuver around vehicles and machinery
Work in industrial or shop environments
REQUIRED QUALIFICATIONS (All Levels)
Must be at least 18 years old
Valid driver's license
Eligible to obtain and maintain a passport
Basic computer proficiency (Word, Excel, documentation tools)
Strong written, phone, and verbal communication skills
Ability to work independently and as part of a team
PREFERRED QUALIFICATIONS
Technical troubleshooting experience
Familiarity with general testing protocols
Strong documentation and organizational skills
Detail-oriented with analytical problem-solving ability
Experience working around vehicles, heavy equipment, or autonomous systems
Benefits
ASI offers a comprehensive benefits package, including:
401K Retirement Plan
PTO and Holiday Pay
Medical, Dental, Vision Plan
Life Insurance Options
Short-term and Long-term Disability
EEO Statement
At Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.
Your employment with ASI will be "at-will", meaning that either you or ASI may terminate your employment at any time for any reason, with or without cause.
project-based employee role
supporting the
initial development phase of our autonomous vehicle platforms . Development phases of this nature typically span up to project completion (typically 2-4 years), though scope and duration are driven by business needs.
JOB SUMMARY
The Support Technician installs, tests, repairs, and troubleshoots equipment in shop and field environments. This role performs trial runs to ensure performance meets established specifications, documents issues, and supports customer training and problem resolution. Work is performed in industrial environments and around vehicles and autonomous systems.
Level is determined by experience, technical proficiency, troubleshooting independence, and scope of responsibility.
Support Technician I
Education & Experience
High school diploma or GED required
Associate degree or technical certification preferred
0-2 years of related technical, mechanical, or field service experience
Role Expectations
Performs equipment installation, testing, and basic troubleshooting under supervision
Follows established testing procedures and documentation protocols
Records equipment issues and reports findings to supervisor
Assists with customer support and training as needed
Escalates complex technical issues
Independence
Works within established procedures
Requires supervision for advanced diagnostics and field decisions
Support Technician II
Education & Experience
High school diploma or GED required
Associate degree or technical certification preferred
2-5 years of related technical or field service experience
Role Expectations
Independently installs, tests, and repairs equipment
Diagnoses mechanical, electrical, and system-level issues
Performs trial runs and validates performance against specifications
Serves as a primary customer contact during service activities
Documents issues clearly and escalates high-priority concerns
May assist in training junior technicians
Independence
Works independently within established procedures
Exercises judgment in troubleshooting and field decisions
Support Technician III
Education & Experience
High school diploma or GED required
Associate degree, technical certification, or equivalent experience strongly preferred
5+ years of related technical or field service experience
Role Expectations
Leads complex installations, diagnostics, and system-level troubleshooting
Performs advanced root cause analysis across mechanical and electrical systems
Makes independent field decisions when supervision is unavailable
Acts as a technical escalation resource for other technicians
Conducts customer training independently
Identifies process improvements and communicates detailed findings to engineering teams
Independence
Highly autonomous
Exercises advanced judgment in high-impact technical situations
ESSENTIAL DUTIES (All Levels)
Install, test, repair, diagnose, and troubleshoot equipment
Perform trial runs to ensure performance and quality meet specifications
Record and report equipment issues
Report high-priority bugs or system problems
Serve as customer contact for problem resolution (level dependent)
Lift and move equipment up to 50 lbs
Climb ladders and maneuver around vehicles and machinery
Work in industrial or shop environments
REQUIRED QUALIFICATIONS (All Levels)
Must be at least 18 years old
Valid driver's license
Eligible to obtain and maintain a passport
Basic computer proficiency (Word, Excel, documentation tools)
Strong written, phone, and verbal communication skills
Ability to work independently and as part of a team
PREFERRED QUALIFICATIONS
Technical troubleshooting experience
Familiarity with general testing protocols
Strong documentation and organizational skills
Detail-oriented with analytical problem-solving ability
Experience working around vehicles, heavy equipment, or autonomous systems
Benefits
ASI offers a comprehensive benefits package, including:
401K Retirement Plan
PTO and Holiday Pay
Medical, Dental, Vision Plan
Life Insurance Options
Short-term and Long-term Disability
EEO Statement
At Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.
Your employment with ASI will be "at-will", meaning that either you or ASI may terminate your employment at any time for any reason, with or without cause.