Community Education & Patient Experience Coordinator
Pampa Regional Medical Center, Pampa, TX, United States
Overview
The Community Education & Patient Experience Coordinator supports the hospital’s mission to deliver high-quality, patient-centered care by coordinating patient education initiatives, patient experience activities, and community health education programs directly related to hospital services.
Employment Details
Employment Type:
Full Time
Shifts Available:
Days
Hours:
8-hour
Location:
Pampa Regional Medical Center - Pampa, TX
Benefits
Health, dental, and vision insurance options
Paid vacation, sick time and holidays
Bereavement leave, FMLA and other leave options
Employer 401K options
Tuition reimbursement options
Life, disability, and other insurance options
Many other amazing benefits
Responsibilities
This role functions as a patient care support and administrative position that enhances access to care, improves patient understanding of services, supports quality improvement efforts, and assists patients and families in navigating hospital-related care processes.
The Community Education & Patient Experience Coordinator is responsible for the deployment of a comprehensive patient experience improvement plan across the continuum of care for Pampa Regional Medical Hospital.
This position serves as the content and systems expert for the community hospital they serve to accelerate improvement across all patient experience metrics and ensure compliance with hospital policies, quality standards, and Medicare Conditions of Participation
Qualifications
Associate or Bachelor’s Degree in nursing or other healthcare related field preferred.
State RN or LVN licensure or Certification in a healthcare field preferred.
Demonstrated experience in healthcare, patient services, community education, quality support, or related administrative role
Strong communication, organization, and interpersonal skills
Ability to work collaboratively with clinical and administrative staff
Demonstrated experience implementing cultural change across a complex professional environment required
Certification and experience applying six sigma, lean or Value Stream Improvement methodology preferred.
Measurable outcomes generated through programs deployed around service recovery, patient family advisory councils, or enhancing cultural competency preferred.
Experience in a rural hospital or Critical Access Hospital environment preferred.
Familiarity with patient experience metrics and quality improvement processes preferred.
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
#J-18808-Ljbffr
The Community Education & Patient Experience Coordinator supports the hospital’s mission to deliver high-quality, patient-centered care by coordinating patient education initiatives, patient experience activities, and community health education programs directly related to hospital services.
Employment Details
Employment Type:
Full Time
Shifts Available:
Days
Hours:
8-hour
Location:
Pampa Regional Medical Center - Pampa, TX
Benefits
Health, dental, and vision insurance options
Paid vacation, sick time and holidays
Bereavement leave, FMLA and other leave options
Employer 401K options
Tuition reimbursement options
Life, disability, and other insurance options
Many other amazing benefits
Responsibilities
This role functions as a patient care support and administrative position that enhances access to care, improves patient understanding of services, supports quality improvement efforts, and assists patients and families in navigating hospital-related care processes.
The Community Education & Patient Experience Coordinator is responsible for the deployment of a comprehensive patient experience improvement plan across the continuum of care for Pampa Regional Medical Hospital.
This position serves as the content and systems expert for the community hospital they serve to accelerate improvement across all patient experience metrics and ensure compliance with hospital policies, quality standards, and Medicare Conditions of Participation
Qualifications
Associate or Bachelor’s Degree in nursing or other healthcare related field preferred.
State RN or LVN licensure or Certification in a healthcare field preferred.
Demonstrated experience in healthcare, patient services, community education, quality support, or related administrative role
Strong communication, organization, and interpersonal skills
Ability to work collaboratively with clinical and administrative staff
Demonstrated experience implementing cultural change across a complex professional environment required
Certification and experience applying six sigma, lean or Value Stream Improvement methodology preferred.
Measurable outcomes generated through programs deployed around service recovery, patient family advisory councils, or enhancing cultural competency preferred.
Experience in a rural hospital or Critical Access Hospital environment preferred.
Familiarity with patient experience metrics and quality improvement processes preferred.
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
#J-18808-Ljbffr