Help Desk / IT Support Internship
SageNet, LLC., Tulsa, OK, United States
What You’ll Do
As a Help Desk / IT Support Intern, you will gain hands‑on experience supporting IT support and Digital Technology and Innovation operations, including service desk functions, asset management, and technical troubleshooting. You will work closely with internal teams to support day‑to‑day operations and ensure technology systems and processes run efficiently.
You will play a meaningful role in supporting internal technology operations while contributing to real‑world initiatives that improve user support, system reliability, and asset management processes.
This is a 10‑week summer internship (June 2 – August 6) requiring 40 hours per week of onsite work in Marietta, Georgia. In this role, you will contribute to operational, technical, and support initiatives that directly impact internal users and business operations.
Major Duties and Responsibilities
Work on supporting help desk and IT support operations under the guidance of experienced team members
Assist with inventory and asset management, including tracking, tagging, and organizing equipment
Support testing and validation of hardware to ensure proper functionality
Assist in preparing asset records for tracking systems such as Jira Service Management
Support office logistics, including equipment movement, shipping, and recovery processes
Assist with service desk operations, including triaging and assigning tickets
Provide Tier 1 technical support, including troubleshooting hardware, software, and basic networking issues
Assist with user account support, including access management and account unlocks
Support device setup, upgrades, and transitions for internal users
Assist with maintaining technical documentation and internal processes
Support administrative tasks such as badge creation and coordination of account setups
Participate in team meetings and collaborate with cross‑functional teams to support technology initiatives
Prepare summaries, documentation, and updates for internal stakeholders
Complete a capstone project or final presentation summarizing key contributions, improvements, or learnings from the internship.
Who You Are
You are a detail‑oriented and proactive problem solver with an interest in IT support, systems, and technology operations. You enjoy working hands‑on with technology and helping others resolve technical issues.
Key Qualifications
Pursuing a Bachelor’s degree in Information Technology, Computer Science, or a related field
Strong interest in IT support, help desk operations, or technology systems
Strong problem‑solving skills and attention to detail
Ability to work both independently and collaboratively in a team environment
Strong communication skills, including the ability to clearly explain technical concepts
Willingness to learn, take initiative, and adapt in a fast‑paced environment
Preferred Qualifications
Familiarity with IT support concepts such as ticketing systems or service desk operations
Exposure to tools such as Jira, ServiceNow, or similar platforms
Basic understanding of hardware, software, and networking concepts
Experience with asset management or inventory tracking
Exposure to user account management or system administration tasks
What You’ll Gain
Hands‑on experience in IT support, asset management, and service desk operations
Exposure to real‑world technology environments and internal business systems
Understanding of how internal IT operations support business efficiency and user experience
Experience working with ticketing systems, asset tracking tools, and support processes
Regular mentorship and feedback through 1‑on‑1 check‑ins with your manager
Opportunity to contribute to real‑world technology and operational improvements
Work Environment
Work onsite 5 days per week in Marietta, Georgia
Business casual work environment
Ability to work in a fast‑paced environment and manage multiple priorities
Positive mindset, willingness to ask questions, and challenge the status quo
Ability to drive projects to completion on time
Strong desire to work in a collaborative, team‑driven environment
Fast‑paced, innovation‑driven culture.
Physical Requirements
Ability to sit or stand for extended periods
Frequent use of hands and fingers
Prolonged computer use
Ability to lift and move equipment up to 40 pounds as needed
Ability to work in confined spaces when handling equipment or running cables
Classification
Non‑Exempt. Full‑Time/Internship. Location: Tulsa, Oklahoma. Travel Requirements: None. Direct Reports: No Direct Reports. Safety Sensitive: No.
Equal Opportunity Employer
SageNet is committed to a skills‑first approach when it comes to hiring. As such, we value merit, qualifications, and business needs when making employment decisions. It is the policy of SageNet to provide equal employment opportunity to all employees and applicants without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, disability, genetic information, veteran or military status, marital status, or any other legally protected status. SageNet strictly prohibits and does not tolerate discrimination, harassment, or retaliation on the basis of any legally protected status.
SageNet will not discriminate against any employee or applicant because they are a disabled veteran, recently separated veteran, active‑duty wartime or campaign badge veteran, or Armed Forces services medal veteran in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance in employment protected veterans, and to treat qualified individuals without discrimination based on their status as protected veterans in all employment practices.
SageNet will not discriminate against any employee or applicant because of physical or mental disability in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance individuals with disabilities, and to treat qualified individuals without discrimination on the basis of their physical or mental disability in all employment practices. If you have a disability or special need that requires accommodation, please let us know by contacting your HR representative or any member of management.
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at‑will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.
As a managed services provider, SageNet maintains a high level of information security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy; failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and, as such, it is the responsibility of all employees to protect corporate and customer data following best practices and policies.
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As a Help Desk / IT Support Intern, you will gain hands‑on experience supporting IT support and Digital Technology and Innovation operations, including service desk functions, asset management, and technical troubleshooting. You will work closely with internal teams to support day‑to‑day operations and ensure technology systems and processes run efficiently.
You will play a meaningful role in supporting internal technology operations while contributing to real‑world initiatives that improve user support, system reliability, and asset management processes.
This is a 10‑week summer internship (June 2 – August 6) requiring 40 hours per week of onsite work in Marietta, Georgia. In this role, you will contribute to operational, technical, and support initiatives that directly impact internal users and business operations.
Major Duties and Responsibilities
Work on supporting help desk and IT support operations under the guidance of experienced team members
Assist with inventory and asset management, including tracking, tagging, and organizing equipment
Support testing and validation of hardware to ensure proper functionality
Assist in preparing asset records for tracking systems such as Jira Service Management
Support office logistics, including equipment movement, shipping, and recovery processes
Assist with service desk operations, including triaging and assigning tickets
Provide Tier 1 technical support, including troubleshooting hardware, software, and basic networking issues
Assist with user account support, including access management and account unlocks
Support device setup, upgrades, and transitions for internal users
Assist with maintaining technical documentation and internal processes
Support administrative tasks such as badge creation and coordination of account setups
Participate in team meetings and collaborate with cross‑functional teams to support technology initiatives
Prepare summaries, documentation, and updates for internal stakeholders
Complete a capstone project or final presentation summarizing key contributions, improvements, or learnings from the internship.
Who You Are
You are a detail‑oriented and proactive problem solver with an interest in IT support, systems, and technology operations. You enjoy working hands‑on with technology and helping others resolve technical issues.
Key Qualifications
Pursuing a Bachelor’s degree in Information Technology, Computer Science, or a related field
Strong interest in IT support, help desk operations, or technology systems
Strong problem‑solving skills and attention to detail
Ability to work both independently and collaboratively in a team environment
Strong communication skills, including the ability to clearly explain technical concepts
Willingness to learn, take initiative, and adapt in a fast‑paced environment
Preferred Qualifications
Familiarity with IT support concepts such as ticketing systems or service desk operations
Exposure to tools such as Jira, ServiceNow, or similar platforms
Basic understanding of hardware, software, and networking concepts
Experience with asset management or inventory tracking
Exposure to user account management or system administration tasks
What You’ll Gain
Hands‑on experience in IT support, asset management, and service desk operations
Exposure to real‑world technology environments and internal business systems
Understanding of how internal IT operations support business efficiency and user experience
Experience working with ticketing systems, asset tracking tools, and support processes
Regular mentorship and feedback through 1‑on‑1 check‑ins with your manager
Opportunity to contribute to real‑world technology and operational improvements
Work Environment
Work onsite 5 days per week in Marietta, Georgia
Business casual work environment
Ability to work in a fast‑paced environment and manage multiple priorities
Positive mindset, willingness to ask questions, and challenge the status quo
Ability to drive projects to completion on time
Strong desire to work in a collaborative, team‑driven environment
Fast‑paced, innovation‑driven culture.
Physical Requirements
Ability to sit or stand for extended periods
Frequent use of hands and fingers
Prolonged computer use
Ability to lift and move equipment up to 40 pounds as needed
Ability to work in confined spaces when handling equipment or running cables
Classification
Non‑Exempt. Full‑Time/Internship. Location: Tulsa, Oklahoma. Travel Requirements: None. Direct Reports: No Direct Reports. Safety Sensitive: No.
Equal Opportunity Employer
SageNet is committed to a skills‑first approach when it comes to hiring. As such, we value merit, qualifications, and business needs when making employment decisions. It is the policy of SageNet to provide equal employment opportunity to all employees and applicants without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, disability, genetic information, veteran or military status, marital status, or any other legally protected status. SageNet strictly prohibits and does not tolerate discrimination, harassment, or retaliation on the basis of any legally protected status.
SageNet will not discriminate against any employee or applicant because they are a disabled veteran, recently separated veteran, active‑duty wartime or campaign badge veteran, or Armed Forces services medal veteran in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance in employment protected veterans, and to treat qualified individuals without discrimination based on their status as protected veterans in all employment practices.
SageNet will not discriminate against any employee or applicant because of physical or mental disability in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance individuals with disabilities, and to treat qualified individuals without discrimination on the basis of their physical or mental disability in all employment practices. If you have a disability or special need that requires accommodation, please let us know by contacting your HR representative or any member of management.
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at‑will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.
As a managed services provider, SageNet maintains a high level of information security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy; failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and, as such, it is the responsibility of all employees to protect corporate and customer data following best practices and policies.
#J-18808-Ljbffr