Senior Technology Support
Walmart, Sunnyvale, CA, United States
Position Summary
The
Senior Technology Support (Executive Support Service)
is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This role goes beyond traditional support it requires
anticipation, discretion, and ownership . The individual will act as a trusted technology advisor to executives, ensuring their technology ecosystem is always optimized, secure, and aligned with business priorities.
About Team
Our team works closely with our US stores and eCommerce business to better serve customers by empowering team members, stores, and merchants with technological innovation. From groceries and entertainment to sporting goods and crafts, Walmart U.S. offers an extensive selection that our customers value, whether they shop online at Walmart.com, through one of our mobile apps, or in-store. Focus areas include customers, stores and employees, in-store service, merchant tools, merchant data science, and search and personalization.
What you’ll do
Executive-Focused Support
Provide white-glove, concierge-level IT support to senior executives and their staff.
Serve as a single point of ownership for executive technical issues from intake through resolution.
Build trusted relationships with executives, understanding their preferences, workflows, and priorities.
Proactive Technology Management
Anticipate issues before they occur through proactive monitoring, maintenance, and optimization.
Ensure executive devices (laptops, mobile, conferencing systems) are always fully functional and up to date.
Conduct regular executive environment health checks.
Incident Response & Escalation
Respond rapidly to high-priority incidents, including after-hours via pager rotation.
Drive end-to-end incident management, coordinating across infrastructure, networking, and application teams.
Operate with urgency and precision during business-critical events.
Collaboration & Meeting Support
Ensure flawless execution of executive meetings, board sessions, and high-visibility events.
Support advanced collaboration technologies (Teams, Zoom, conference room systems, AV setups).
Technology Advisory
Advise executives on best use of technology tools, productivity enhancements, and emerging capabilities.
Translate technical concepts into clear, business-relevant language.
Continuous Improvement
Identify patterns and recurring issues; drive root cause analysis and long-term fixes.
Contribute to knowledge management and automation initiatives to improve service efficiency.
Partner with engineering teams to influence product and service improvements.
What you’ll bring
Technical Expertise
Strong experience in executive IT support or high-touch enterprise support environments.
Deep knowledge of:
Windows and macOS ecosystems
Mobile device management (iOS/Android)
Collaboration tools (Microsoft 365, Teams, Zoom)
Networking fundamentals (VPN, Wi-Fi, remote access)
Familiarity with AV/conferencing technologies and executive meeting environments.
Service Excellence Mindset
Proven ability to deliver white-glove, customer-first support.
High attention to detail with a bias for action and ownership.
Ability to remain calm and effective under pressure.
Communication & Presence
Strong interpersonal skills with the ability to engage confidently with senior leadership.
Exceptional verbal and written communication.
High level of professionalism, discretion, and confidentiality.
Operational Rigor
Strong troubleshooting and analytical problem-solving skills.
Ability to manage multiple priorities in a fast-paced, high-stakes environment.
Experience working in on-call or 24/7 support models.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans.
Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/).
The annual salary range for this position is $91,000.00 - $169,000.00. Additional compensation includes annual or quarterly performance bonuses. Stock.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice.
Minimum Qualifications
Bachelor’s degree in Engineering, Information Technology, Computer Science, or related field and 2 years’ experience in technology, system management and integration, process design, or related area OR 4 years’ experience in technology, system management and integration, process design, or related area.
Preferred Qualifications
Leading project teams, Supervisory. We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Primary Location
1345 Crossman Ave, Sunnyvale, CA 94089-1114, United States of America
#J-18808-Ljbffr
The
Senior Technology Support (Executive Support Service)
is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This role goes beyond traditional support it requires
anticipation, discretion, and ownership . The individual will act as a trusted technology advisor to executives, ensuring their technology ecosystem is always optimized, secure, and aligned with business priorities.
About Team
Our team works closely with our US stores and eCommerce business to better serve customers by empowering team members, stores, and merchants with technological innovation. From groceries and entertainment to sporting goods and crafts, Walmart U.S. offers an extensive selection that our customers value, whether they shop online at Walmart.com, through one of our mobile apps, or in-store. Focus areas include customers, stores and employees, in-store service, merchant tools, merchant data science, and search and personalization.
What you’ll do
Executive-Focused Support
Provide white-glove, concierge-level IT support to senior executives and their staff.
Serve as a single point of ownership for executive technical issues from intake through resolution.
Build trusted relationships with executives, understanding their preferences, workflows, and priorities.
Proactive Technology Management
Anticipate issues before they occur through proactive monitoring, maintenance, and optimization.
Ensure executive devices (laptops, mobile, conferencing systems) are always fully functional and up to date.
Conduct regular executive environment health checks.
Incident Response & Escalation
Respond rapidly to high-priority incidents, including after-hours via pager rotation.
Drive end-to-end incident management, coordinating across infrastructure, networking, and application teams.
Operate with urgency and precision during business-critical events.
Collaboration & Meeting Support
Ensure flawless execution of executive meetings, board sessions, and high-visibility events.
Support advanced collaboration technologies (Teams, Zoom, conference room systems, AV setups).
Technology Advisory
Advise executives on best use of technology tools, productivity enhancements, and emerging capabilities.
Translate technical concepts into clear, business-relevant language.
Continuous Improvement
Identify patterns and recurring issues; drive root cause analysis and long-term fixes.
Contribute to knowledge management and automation initiatives to improve service efficiency.
Partner with engineering teams to influence product and service improvements.
What you’ll bring
Technical Expertise
Strong experience in executive IT support or high-touch enterprise support environments.
Deep knowledge of:
Windows and macOS ecosystems
Mobile device management (iOS/Android)
Collaboration tools (Microsoft 365, Teams, Zoom)
Networking fundamentals (VPN, Wi-Fi, remote access)
Familiarity with AV/conferencing technologies and executive meeting environments.
Service Excellence Mindset
Proven ability to deliver white-glove, customer-first support.
High attention to detail with a bias for action and ownership.
Ability to remain calm and effective under pressure.
Communication & Presence
Strong interpersonal skills with the ability to engage confidently with senior leadership.
Exceptional verbal and written communication.
High level of professionalism, discretion, and confidentiality.
Operational Rigor
Strong troubleshooting and analytical problem-solving skills.
Ability to manage multiple priorities in a fast-paced, high-stakes environment.
Experience working in on-call or 24/7 support models.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans.
Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/).
The annual salary range for this position is $91,000.00 - $169,000.00. Additional compensation includes annual or quarterly performance bonuses. Stock.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice.
Minimum Qualifications
Bachelor’s degree in Engineering, Information Technology, Computer Science, or related field and 2 years’ experience in technology, system management and integration, process design, or related area OR 4 years’ experience in technology, system management and integration, process design, or related area.
Preferred Qualifications
Leading project teams, Supervisory. We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Primary Location
1345 Crossman Ave, Sunnyvale, CA 94089-1114, United States of America
#J-18808-Ljbffr