Experience Design Senior Associate
JPMorganChase, New York, NY, United States
Job Description
Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services. As an Experience Design Senior Associate in our Open Banking team in Connected Commerce, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. You will collaborate with cross‑functional teams to create innovative, inclusive, and accessible solutions that cater to a diverse range of users. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.
Job Responsibilities
Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
Apply advanced knowledge of information architecture and storyboarding to create user‑centric designs that enhance navigation, findability, and overall user satisfaction
Conduct data‑driven analyses to inform design decisions and use data to transform raw information into valuable insights
Collaborate with cross‑functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
Operate with an iterative design mindset and incorporate user feedback to continuously improve the overall user experience of our offerings
Assist in the analysis of market trends, user research studies, and user behaviour analyses to inform design decisions and contribute to the team’s strategic thinking
Partner with Open Banking teams to design and optimise experiences that support secure, scalable, and innovative API‑driven products for both enterprise clients and consumers
Lead rapid concepting and prototyping (low to high‑fidelity) to derisk complex ideas, validate with users, and iterate based on findings
Champion consent and data sharing UX for Open Banking, including fine‑grained permissions, revocation, transparency, and auditability
Enhance developer experience (DX) for API products, designing API onboarding, key management, OAuth flows, documentation navigation, and sandbox try‑it experiences
Partner and collaborate with Security, Fraud, Identity, Design Systems, Legal/Compliance and Risk teams to proactively translate evolving requirements and regulations into clear UX patterns and content guidance
Required Qualifications, Capabilities, and Skills
3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
Proven ability to create visually appealing and functional designs using industry‑standard tools (e.g., Figma, Sketch, Adobe Creative Suite)
Demonstrated experience in designing and optimising user experiences across multiple platforms, including web, mobile, and other digital channels
Previous experience interpreting complex data and transforming it into actionable insights for informed decision‑making
Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
Understanding of Open Banking principles, API ecosystems, and their impact on customer and partner experiences, and experience designing experiences for both B2B and B2C audiences
Strong knowledge of financial services regulations and compliance, with ability to translate requirements into actionable design solutions
Demonstrated ability to collaborate on design projects involving third‑party integrations, partnerships, or platform ecosystems
Demonstrated ability to define and track UX metrics and run data‑informed experiments (e.g., A/B tests) to drive continuous improvement
Experience creating design artifacts (journey maps, system maps, service blueprints, capability maps) and aligning them with technical architecture constraints
Ability to communicate complex concepts to non‑design audiences and influence prioritisation using evidence and clear storytelling
Preferred Qualifications, Capabilities, and Skills
Experience working with Open Banking platforms, fintech partnerships, or digital banking transformation initiatives
Familiarity with agile methodologies and design sprints in the context of financial services or technology‑driven environments
Hands‑on experience designing or implementing agentic experiences, conversational AI, or autonomous service flows within complex digital ecosystems
Experience designing developer‑facing products (API portals, SDK docs, playgrounds) and optimising developer onboarding and discovery
Exposure to Open Banking and data sharing standards and practices (e.g., PSD2/UK Open Banking concepts, data consent norms) and related customer communications
Background in data visualisation for financial data (e.g., statements, transactions, analytics dashboards) with an emphasis on clarity and comprehension
Familiarity with orchestration layers, workflow automation, or Model Context Protocol (MCP) for enabling scalable, modular service architectures and experience applying responsible AI and safety principles to conversational or agentic experiences (e.g., explainability, guardrails, escalation to human support)
Benefits
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation. We also offer a range of benefits and programmes such as comprehensive health‑care coverage, on‑site health and wellness centres, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Equal Opportunity Employer
We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services. As an Experience Design Senior Associate in our Open Banking team in Connected Commerce, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. You will collaborate with cross‑functional teams to create innovative, inclusive, and accessible solutions that cater to a diverse range of users. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.
Job Responsibilities
Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
Apply advanced knowledge of information architecture and storyboarding to create user‑centric designs that enhance navigation, findability, and overall user satisfaction
Conduct data‑driven analyses to inform design decisions and use data to transform raw information into valuable insights
Collaborate with cross‑functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
Operate with an iterative design mindset and incorporate user feedback to continuously improve the overall user experience of our offerings
Assist in the analysis of market trends, user research studies, and user behaviour analyses to inform design decisions and contribute to the team’s strategic thinking
Partner with Open Banking teams to design and optimise experiences that support secure, scalable, and innovative API‑driven products for both enterprise clients and consumers
Lead rapid concepting and prototyping (low to high‑fidelity) to derisk complex ideas, validate with users, and iterate based on findings
Champion consent and data sharing UX for Open Banking, including fine‑grained permissions, revocation, transparency, and auditability
Enhance developer experience (DX) for API products, designing API onboarding, key management, OAuth flows, documentation navigation, and sandbox try‑it experiences
Partner and collaborate with Security, Fraud, Identity, Design Systems, Legal/Compliance and Risk teams to proactively translate evolving requirements and regulations into clear UX patterns and content guidance
Required Qualifications, Capabilities, and Skills
3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
Proven ability to create visually appealing and functional designs using industry‑standard tools (e.g., Figma, Sketch, Adobe Creative Suite)
Demonstrated experience in designing and optimising user experiences across multiple platforms, including web, mobile, and other digital channels
Previous experience interpreting complex data and transforming it into actionable insights for informed decision‑making
Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
Understanding of Open Banking principles, API ecosystems, and their impact on customer and partner experiences, and experience designing experiences for both B2B and B2C audiences
Strong knowledge of financial services regulations and compliance, with ability to translate requirements into actionable design solutions
Demonstrated ability to collaborate on design projects involving third‑party integrations, partnerships, or platform ecosystems
Demonstrated ability to define and track UX metrics and run data‑informed experiments (e.g., A/B tests) to drive continuous improvement
Experience creating design artifacts (journey maps, system maps, service blueprints, capability maps) and aligning them with technical architecture constraints
Ability to communicate complex concepts to non‑design audiences and influence prioritisation using evidence and clear storytelling
Preferred Qualifications, Capabilities, and Skills
Experience working with Open Banking platforms, fintech partnerships, or digital banking transformation initiatives
Familiarity with agile methodologies and design sprints in the context of financial services or technology‑driven environments
Hands‑on experience designing or implementing agentic experiences, conversational AI, or autonomous service flows within complex digital ecosystems
Experience designing developer‑facing products (API portals, SDK docs, playgrounds) and optimising developer onboarding and discovery
Exposure to Open Banking and data sharing standards and practices (e.g., PSD2/UK Open Banking concepts, data consent norms) and related customer communications
Background in data visualisation for financial data (e.g., statements, transactions, analytics dashboards) with an emphasis on clarity and comprehension
Familiarity with orchestration layers, workflow automation, or Model Context Protocol (MCP) for enabling scalable, modular service architectures and experience applying responsible AI and safety principles to conversational or agentic experiences (e.g., explainability, guardrails, escalation to human support)
Benefits
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation. We also offer a range of benefits and programmes such as comprehensive health‑care coverage, on‑site health and wellness centres, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Equal Opportunity Employer
We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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