EPG Field Service Technician 3
HOLT Group, San Antonio, TX, United States
The Field Service Technician III provides face-to-face customer service located at an off-site location and is responsible for troubleshooting, diagnosing, repairing, and reconditioning various light and heavy construction equipment.
Department
Machine Division (MAC)
Location
Georgetown
About the Role
The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Essential Functions
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs basic to intermediate repairs and minimal troubleshooting offsite with minimal supervision
Performs basic to intermediate troubleshooting and minimal diagnoses of equipment malfunctions and failures
Removes and installs parts, disassembles and assembles components to CAT specifications
Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
Operates equipment and vehicles with possession of all necessary licenses and certificates
Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
Adheres to contamination control and HAZMAT rules and regulations
Maintains all company equipment, tools, and vehicles in a good, clean, and working order
Communicates job progress to supervisor and customer as needed
Completes assigned jobs and tasks to meet flat rate time and re-work standards
Works overtime as required by workload and customers’ needs
Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
Requires regular and punctual employee attendance
Performs other duties as assigned
Knowledge, Skills, and Abilities
Knowledge of safe work procedures and practices
Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
Demonstrates proficiency with current computer software, related hardware, and knowledge of machine electronic systems
Exceptional skills in customer service
Intermediate diagnostic and troubleshooting skills
Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
Operation and control skills of equipment or systems
Equipment selection skills to determine the kind of tools and equipment needed to do a job
Ability to communicate clearly and effectively, both verbally and in writing
Ability to operate a crane and forklift, and obtain required certifications/licenses
Ability to meet deadlines and work under fast-paced, time-constraining circumstances
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
Requirements
Education and Experience
More than three years of heavy equipment experience required; five or more years preferred
High school diploma or equivalent preferred
MSHA certification preferred
Air conditioning certification preferred
Crane/Rigger certifications preferred
Supervisory Responsibilities
None
Travel
Travel required with a possibility of an overnight stay
Additional Requirements
Valid Driver’s license required
Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record
Must own required tools to perform repairs
Physical Requirements
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Frequently moves materials or equipment weighing up to 80 lb
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
Be able to maneuver safely and work underneath equipment
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Work Environment
Requires wearing common protective or safety equipment
Regularly works outdoors around moving mechanical parts and noise level may be loud at times
May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
Required to perform work in cramped spaces and/or high places
Disclaimer
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
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Department
Machine Division (MAC)
Location
Georgetown
About the Role
The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Essential Functions
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs basic to intermediate repairs and minimal troubleshooting offsite with minimal supervision
Performs basic to intermediate troubleshooting and minimal diagnoses of equipment malfunctions and failures
Removes and installs parts, disassembles and assembles components to CAT specifications
Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
Operates equipment and vehicles with possession of all necessary licenses and certificates
Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
Adheres to contamination control and HAZMAT rules and regulations
Maintains all company equipment, tools, and vehicles in a good, clean, and working order
Communicates job progress to supervisor and customer as needed
Completes assigned jobs and tasks to meet flat rate time and re-work standards
Works overtime as required by workload and customers’ needs
Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
Requires regular and punctual employee attendance
Performs other duties as assigned
Knowledge, Skills, and Abilities
Knowledge of safe work procedures and practices
Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
Demonstrates proficiency with current computer software, related hardware, and knowledge of machine electronic systems
Exceptional skills in customer service
Intermediate diagnostic and troubleshooting skills
Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
Operation and control skills of equipment or systems
Equipment selection skills to determine the kind of tools and equipment needed to do a job
Ability to communicate clearly and effectively, both verbally and in writing
Ability to operate a crane and forklift, and obtain required certifications/licenses
Ability to meet deadlines and work under fast-paced, time-constraining circumstances
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
Requirements
Education and Experience
More than three years of heavy equipment experience required; five or more years preferred
High school diploma or equivalent preferred
MSHA certification preferred
Air conditioning certification preferred
Crane/Rigger certifications preferred
Supervisory Responsibilities
None
Travel
Travel required with a possibility of an overnight stay
Additional Requirements
Valid Driver’s license required
Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record
Must own required tools to perform repairs
Physical Requirements
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Frequently moves materials or equipment weighing up to 80 lb
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
Be able to maneuver safely and work underneath equipment
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Work Environment
Requires wearing common protective or safety equipment
Regularly works outdoors around moving mechanical parts and noise level may be loud at times
May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
Required to perform work in cramped spaces and/or high places
Disclaimer
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
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