IT Technician macOS Google Workspace Information Security
Cascade Technology Services, LLC, San Francisco, CA, United States
The Opportunity
Cascade is a premier Managed Service Provider (MSP) delivering world-class technical solutions to high-end Financial Services firms across the Bay Area, Los Angeles, and beyond. We are currently seeking a
senior-level IT Technician
who excels at the intersection of technical mastery and elite client service.
In this role, you aren’t just closing tickets; you are a trusted technical partner to VIP users. You will provide "white-glove" support on-site in San Francisco and remotely for clients globally. If you are hyper-reliable, thrive in high-stakes environments, and are looking for above-market compensation, we want to hear from you.
Who You Are
The Ultimate Professional:
You possess a "no task too small, no challenge too big" attitude and maintain a calm, focused demeanor under pressure.
A Mac Expert:
You have deep, demonstrable experience supporting macOS in an enterprise environment (Jamf Pro experience is highly preferred).
A Clear Communicator:
You can translate complex technical issues into simple, actionable language for executive leadership.
Growth-Minded:
You take extreme ownership of your career and are eager to leverage our generous certification and training bonuses.
Technical Qualifications
7+ years
of progressive Help Desk or Desktop Support experience.
Expert-level macOS support
(PC/Windows experience is a valued plus).
MDM Proficiency:
Hands-on experience with Jamf Pro or similar platforms.
Networking Fundamentals:
Solid understanding of DHCP, DNS, VPN, and troubleshooting remote connectivity.
Scripting:
Basic familiarity with Bash or PowerShell to automate workflows.
AV/Smart Home (Bonus):
Experience with Crestron, Savant, or high-end conferencing systems.
Key Responsibilities
VIP Engagement:
Act as the primary technical point of contact for high-net-worth individuals and executive teams.
Problem Solving:
Tackle a diverse, unpredictable range of challenges—from office-wide network optimizations to personalized tech setups for traveling VIPs.
Project Leadership:
Execute cutting-edge technical improvement projects and infrastructure upgrades.
Documentation:
Maintain pristine technical records and SOPs to ensure team-wide consistency.
Availability:
Provide flexible, on-call support as needed to ensure our clients never skip a beat (includes occasional after-hours/weekend work).
Why Cascade?
We offer a “big-tech” comparable benefits package with the agility and growth potential of a high-growth startup.
Premium Health:
95% coverage for medical, dental, and vision premiums.
Financial Future:
401(k) with competitive employer match.
Monthly Stipends:
$125 for Tech, $150 for Meals, and $100 for Healthy Living.
Professional Development:
Generous reimbursements and performance bonuses for earning new certifications.
Flexibility:
This is a hybrid role with a minimum of 3 days a week onsite and up to 2 days at home.
Cascade is a premier Managed Service Provider (MSP) delivering world-class technical solutions to high-end Financial Services firms across the Bay Area, Los Angeles, and beyond. We are currently seeking a
senior-level IT Technician
who excels at the intersection of technical mastery and elite client service.
In this role, you aren’t just closing tickets; you are a trusted technical partner to VIP users. You will provide "white-glove" support on-site in San Francisco and remotely for clients globally. If you are hyper-reliable, thrive in high-stakes environments, and are looking for above-market compensation, we want to hear from you.
Who You Are
The Ultimate Professional:
You possess a "no task too small, no challenge too big" attitude and maintain a calm, focused demeanor under pressure.
A Mac Expert:
You have deep, demonstrable experience supporting macOS in an enterprise environment (Jamf Pro experience is highly preferred).
A Clear Communicator:
You can translate complex technical issues into simple, actionable language for executive leadership.
Growth-Minded:
You take extreme ownership of your career and are eager to leverage our generous certification and training bonuses.
Technical Qualifications
7+ years
of progressive Help Desk or Desktop Support experience.
Expert-level macOS support
(PC/Windows experience is a valued plus).
MDM Proficiency:
Hands-on experience with Jamf Pro or similar platforms.
Networking Fundamentals:
Solid understanding of DHCP, DNS, VPN, and troubleshooting remote connectivity.
Scripting:
Basic familiarity with Bash or PowerShell to automate workflows.
AV/Smart Home (Bonus):
Experience with Crestron, Savant, or high-end conferencing systems.
Key Responsibilities
VIP Engagement:
Act as the primary technical point of contact for high-net-worth individuals and executive teams.
Problem Solving:
Tackle a diverse, unpredictable range of challenges—from office-wide network optimizations to personalized tech setups for traveling VIPs.
Project Leadership:
Execute cutting-edge technical improvement projects and infrastructure upgrades.
Documentation:
Maintain pristine technical records and SOPs to ensure team-wide consistency.
Availability:
Provide flexible, on-call support as needed to ensure our clients never skip a beat (includes occasional after-hours/weekend work).
Why Cascade?
We offer a “big-tech” comparable benefits package with the agility and growth potential of a high-growth startup.
Premium Health:
95% coverage for medical, dental, and vision premiums.
Financial Future:
401(k) with competitive employer match.
Monthly Stipends:
$125 for Tech, $150 for Meals, and $100 for Healthy Living.
Professional Development:
Generous reimbursements and performance bonuses for earning new certifications.
Flexibility:
This is a hybrid role with a minimum of 3 days a week onsite and up to 2 days at home.