Front Desk Clerk - Full Time
Hilton Grand Vacations, Palm Desert, CA, United States
Come join the best team in the beautiful Hilton Grand Vacations Club Palm Desert! As part of the Hilton family, you will enjoy great benefits, a team that feels like family and a career that will inspire you.
Why do Team Members like working for us?
Competitive hourly base pay and positive team environment
Daily Pay* - get your earned pay any time before payday
Discounted hotel rates worldwide
401(k) program with company match
Employee stock purchase program
Generous Paid Time Off Program and Paid Sick Time
Recognition Programs and Rewards
Tuition reimbursement
Numerous learning and career advancement opportunities
And more!
Responsibilities
Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations system to update and maintain records.
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
Generates invoices and collects monies due through the rental program and through merchandise sales.
Maintains safety deposit boxes.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities.
Types correspondence and reports for management as needed.
HGV was awarded four out of five stars for fostering a culture of work‑life balance and family‑friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families". Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We offer an excellent benefit package to our full-time Team Members that includes medical, dental and vision insurance, 401(K) plan, Paid Time Off (PTO) program and extraordinary travel benefits!
Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
Qualifications
Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
A courteous, professional attitude and presentation required when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Ability to multi‑task responsibilities and prioritize duties to meet organizational deadlines and demands.
6 months Customer Service Experience.
Preferred Experience and Distinctions
Front Desk/Guest Services Agent
Cash/credit card transactions
Resort Hospitality or related industry
The hourly rate for this role is between $18.00 - $18.50 based on experience.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Why do Team Members like working for us?
Competitive hourly base pay and positive team environment
Daily Pay* - get your earned pay any time before payday
Discounted hotel rates worldwide
401(k) program with company match
Employee stock purchase program
Generous Paid Time Off Program and Paid Sick Time
Recognition Programs and Rewards
Tuition reimbursement
Numerous learning and career advancement opportunities
And more!
Responsibilities
Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations system to update and maintain records.
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
Generates invoices and collects monies due through the rental program and through merchandise sales.
Maintains safety deposit boxes.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities.
Types correspondence and reports for management as needed.
HGV was awarded four out of five stars for fostering a culture of work‑life balance and family‑friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families". Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We offer an excellent benefit package to our full-time Team Members that includes medical, dental and vision insurance, 401(K) plan, Paid Time Off (PTO) program and extraordinary travel benefits!
Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
Qualifications
Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
A courteous, professional attitude and presentation required when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Ability to multi‑task responsibilities and prioritize duties to meet organizational deadlines and demands.
6 months Customer Service Experience.
Preferred Experience and Distinctions
Front Desk/Guest Services Agent
Cash/credit card transactions
Resort Hospitality or related industry
The hourly rate for this role is between $18.00 - $18.50 based on experience.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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