Sr Surgical Coordinator
Westchester Medical Center Health Network, Valhalla, NY, United States
Job Summary
Performs and supervises various clerical duties for the practice manager and/or supervisor, clinical team, or physicians including: answering telephones, taking messages for providers, scheduling surgical procedures, obtaining preauthorizations, enter information into the surgical scheduling system.
Responsibilities
Train surgical coordinators upon onboarding
Work with the clinical team to schedule patient procedures.
Obtain insurance authorizations for surgical procedures.
Assist the patient in scheduling pre-procedure testing
Inform the patient of the surgical appointment and pre-procedural requirements
Serve as a liaison between Pre‑Procedural Testing and Department
Serve as a liaison between Department and Perioperative services.
Handle incoming call volume promptly and in a professional manner
Ability to provide a high level of customer service and satisfaction
Provide call confirmations to patients
Schedule appointments correctly and ensure pertinent information is entered into the electronic medical record accurately.
Schedule patient appointments and procedures according to established policies and procedures.
File or scan records into electronic medical records.
Maintain patient confidentiality.
Perform other related duties as directed or assigned.
Float to other offices as required for adequate coverage.
Qualifications / Requirements
Experience:
Minimum of two years in a medical office. Minimum of two years of customer service support experience. Bilingual Spanish speaking candidates preferred, but not required
Education:
High school diploma or GED
Licenses / Certifications:
N/A
Other:
N/A
Special Requirements:
N/A
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Performs and supervises various clerical duties for the practice manager and/or supervisor, clinical team, or physicians including: answering telephones, taking messages for providers, scheduling surgical procedures, obtaining preauthorizations, enter information into the surgical scheduling system.
Responsibilities
Train surgical coordinators upon onboarding
Work with the clinical team to schedule patient procedures.
Obtain insurance authorizations for surgical procedures.
Assist the patient in scheduling pre-procedure testing
Inform the patient of the surgical appointment and pre-procedural requirements
Serve as a liaison between Pre‑Procedural Testing and Department
Serve as a liaison between Department and Perioperative services.
Handle incoming call volume promptly and in a professional manner
Ability to provide a high level of customer service and satisfaction
Provide call confirmations to patients
Schedule appointments correctly and ensure pertinent information is entered into the electronic medical record accurately.
Schedule patient appointments and procedures according to established policies and procedures.
File or scan records into electronic medical records.
Maintain patient confidentiality.
Perform other related duties as directed or assigned.
Float to other offices as required for adequate coverage.
Qualifications / Requirements
Experience:
Minimum of two years in a medical office. Minimum of two years of customer service support experience. Bilingual Spanish speaking candidates preferred, but not required
Education:
High school diploma or GED
Licenses / Certifications:
N/A
Other:
N/A
Special Requirements:
N/A
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