Loss Prevention Officer - The Ben, Autograph Collection
Sage Hospitality Group, West Palm Beach, FL, United States
The Ben, West Palm Beach, is part of Marriott’s Autograph Collection—a curated group of independent hotels known for their unique character and exceptional guest experiences. Inspired by the legendary story of Byrd “Birdie” Dewey and her famed Ben Trovato Estate, The Ben blends stylish sophistication with a welcoming, story-rich atmosphere. Located on the West Palm Beach waterfront with sweeping
marina views , our property offers luxury accommodations,
Proper Grit , our signature restaurant and bar, vibrant
poolside food & beverage service , and is
well known for Spruzzo Rooftop Restaurant & Bar — a destination for locals and travelers alike. We also feature versatile meeting spaces and personalized service that celebrates the spirit of hospitality. At The Ben, we live by our signature tagline
“Exactly Like Nothing Else.”
Every associate plays a part in delivering unforgettable, one-of-a-kind experiences for our guests and team members alike. Learn more at www.thebenwestpalm.com
Loss Prevention Officer
This position is responsible for monitoring hotel operations, preventing loss or damage to property, and ensuring compliance with safety and security standards.
Serving as a visible and approachable presence throughout the property, the Loss Prevention Officer combines vigilance with hospitality—protecting the hotel while delivering a calm, professional, and guest-focused experience. This role requires strong attention to detail, sound judgment, and the ability to respond effectively in a variety of situations.
Safety & Security Operations
Patrol hotel premises, including guest floors, public areas, back-of-house spaces, and exterior grounds.
Monitor surveillance systems (CCTV) and conduct routine security checks.
Respond promptly to incidents, emergencies, alarms, and guest or associate concerns.
Enforce hotel safety policies, procedures, and access control measures.
Maintain a visible presence to deter theft, vandalism, and unauthorized activity.
Incident Reporting & Investigation
Document all incidents, accidents, and security concerns in detailed reports.
Investigate safety and security incidents, including guest or associate concerns.
Coordinate with management and local authorities when necessary.
Follow up on incidents to ensure proper resolution and documentation.
Guest & Associate Support
Provide assistance to guests and associates in a professional, calm, and courteous manner.
Support emergency procedures including evacuations, medical situations, and safety protocols.
Promote a safe and welcoming environment while maintaining a service-oriented approach.
Compliance & Loss Prevention
Ensure compliance with all safety regulations, hotel policies, and brand standards.
Monitor key control procedures and access to restricted areas.
Assist in loss prevention efforts including monitoring property, equipment, and inventory.
Participate in safety training and drills as required.
Physical Requirements
ays.
Physical ability to stand, walk, and patrol for extended periods.
Education/Formal Training
High school education or equivalent experience.
Experience
Minimum two years prior experience in loss prevention.
Knowledge/Skills
Current CPR and First Aid certification; good communication skills, ability to recognize drug and alcohol abuse.
Ability to communicate through a portable radio. May require a second language.
Excellent hearing required to communicate with guests, employees, managers, use radio.
Excellent vision required for emergencies, visual safety inspections.
Excellent speech communication skills required to communicate with guests, employees, managers, use radio. Excellent comprehension and literacy required to complete reports, logs.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting, pushing, pulling, carrying may be necessary to carry people or equipment in emergency situations.
Bending/kneeling would be necessary in administering CPR and First Aid.
Mobility required 100% of the time in responding to emergencies and patrolling the building.
Continuous standing; would not be standing in one place for any extended length of time. Uses stairs in responding to fire alarms—no elevators.
No driving required.
Environment
Work inside 85% of shift, 15% of shift. Abnormal temperatures—summer 110 degrees; winter -10 degrees.
Benefits
Competitive hourly pay
Hotel, restaurant, and lifestyle discounts
Professional development opportunities
Employee referral bonus program
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
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marina views , our property offers luxury accommodations,
Proper Grit , our signature restaurant and bar, vibrant
poolside food & beverage service , and is
well known for Spruzzo Rooftop Restaurant & Bar — a destination for locals and travelers alike. We also feature versatile meeting spaces and personalized service that celebrates the spirit of hospitality. At The Ben, we live by our signature tagline
“Exactly Like Nothing Else.”
Every associate plays a part in delivering unforgettable, one-of-a-kind experiences for our guests and team members alike. Learn more at www.thebenwestpalm.com
Loss Prevention Officer
This position is responsible for monitoring hotel operations, preventing loss or damage to property, and ensuring compliance with safety and security standards.
Serving as a visible and approachable presence throughout the property, the Loss Prevention Officer combines vigilance with hospitality—protecting the hotel while delivering a calm, professional, and guest-focused experience. This role requires strong attention to detail, sound judgment, and the ability to respond effectively in a variety of situations.
Safety & Security Operations
Patrol hotel premises, including guest floors, public areas, back-of-house spaces, and exterior grounds.
Monitor surveillance systems (CCTV) and conduct routine security checks.
Respond promptly to incidents, emergencies, alarms, and guest or associate concerns.
Enforce hotel safety policies, procedures, and access control measures.
Maintain a visible presence to deter theft, vandalism, and unauthorized activity.
Incident Reporting & Investigation
Document all incidents, accidents, and security concerns in detailed reports.
Investigate safety and security incidents, including guest or associate concerns.
Coordinate with management and local authorities when necessary.
Follow up on incidents to ensure proper resolution and documentation.
Guest & Associate Support
Provide assistance to guests and associates in a professional, calm, and courteous manner.
Support emergency procedures including evacuations, medical situations, and safety protocols.
Promote a safe and welcoming environment while maintaining a service-oriented approach.
Compliance & Loss Prevention
Ensure compliance with all safety regulations, hotel policies, and brand standards.
Monitor key control procedures and access to restricted areas.
Assist in loss prevention efforts including monitoring property, equipment, and inventory.
Participate in safety training and drills as required.
Physical Requirements
ays.
Physical ability to stand, walk, and patrol for extended periods.
Education/Formal Training
High school education or equivalent experience.
Experience
Minimum two years prior experience in loss prevention.
Knowledge/Skills
Current CPR and First Aid certification; good communication skills, ability to recognize drug and alcohol abuse.
Ability to communicate through a portable radio. May require a second language.
Excellent hearing required to communicate with guests, employees, managers, use radio.
Excellent vision required for emergencies, visual safety inspections.
Excellent speech communication skills required to communicate with guests, employees, managers, use radio. Excellent comprehension and literacy required to complete reports, logs.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting, pushing, pulling, carrying may be necessary to carry people or equipment in emergency situations.
Bending/kneeling would be necessary in administering CPR and First Aid.
Mobility required 100% of the time in responding to emergencies and patrolling the building.
Continuous standing; would not be standing in one place for any extended length of time. Uses stairs in responding to fire alarms—no elevators.
No driving required.
Environment
Work inside 85% of shift, 15% of shift. Abnormal temperatures—summer 110 degrees; winter -10 degrees.
Benefits
Competitive hourly pay
Hotel, restaurant, and lifestyle discounts
Professional development opportunities
Employee referral bonus program
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
#J-18808-Ljbffr