Customer Service Representative - Fargo Airport
National Car Rental, Fargo, ND, United States
Overview
Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.
Enterprise Mobility is the largest and fastest growing privately‑owned automotive rental and leasing company in North America.
Position
The National brand has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company‑approved services and products to provide a positive experience for all customers.
This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
Location: Fargo Airport (FAR) – 2801 32nd Ave N, Fargo, ND 58102.
Pay: $18.00 / hour plus bonus and commission opportunities (potential for $12,000 in annual bonus and commission).
Benefits Package
Paid time off
Employee discount
Retirement savings plan
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
Life Insurance
Training and development
Schedule Availability
Monday: 3:00 pm to 12:00 am
Tuesday: 3:00 pm to 12:00 am
Wednesday: 3:00 pm to 12:00 am
Thursday: 3:00 pm to 12:00 am
Friday: 3:00 pm to 12:00 am
Saturday: OFF
Sunday: OFF
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner.
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other equipment.
Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors.
Place outgoing calls for callback management and miscellaneous calls as assigned.
Assist in assessing the condition of the rental upon return.
Notify Management of any known customer problems.
Notify Management of any known vehicle problems and required maintenance.
Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company‑sponsored classroom training.
Perform miscellaneous and backup duties as assigned.
Seek to improve job performance through self‑assessment, skill development, training, and goal setting.
Maintain a regular and reliable level of attendance and punctuality.
Qualifications
High School Diploma or G.E.D. required.
Must have a valid driver license with no more than two moving violations and/or at‑fault accidents on driving record in the past three years.
No drug or alcohol‑related convictions on driving record in the past five years.
Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future.
Must be at least 18 years old.
Equal Opportunity Employer
Enterprise Mobility is an Equal Opportunity Employer. We welcome employees of all backgrounds, including disability and veterans.
#J-18808-Ljbffr
Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.
Enterprise Mobility is the largest and fastest growing privately‑owned automotive rental and leasing company in North America.
Position
The National brand has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company‑approved services and products to provide a positive experience for all customers.
This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
Location: Fargo Airport (FAR) – 2801 32nd Ave N, Fargo, ND 58102.
Pay: $18.00 / hour plus bonus and commission opportunities (potential for $12,000 in annual bonus and commission).
Benefits Package
Paid time off
Employee discount
Retirement savings plan
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
Life Insurance
Training and development
Schedule Availability
Monday: 3:00 pm to 12:00 am
Tuesday: 3:00 pm to 12:00 am
Wednesday: 3:00 pm to 12:00 am
Thursday: 3:00 pm to 12:00 am
Friday: 3:00 pm to 12:00 am
Saturday: OFF
Sunday: OFF
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner.
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other equipment.
Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors.
Place outgoing calls for callback management and miscellaneous calls as assigned.
Assist in assessing the condition of the rental upon return.
Notify Management of any known customer problems.
Notify Management of any known vehicle problems and required maintenance.
Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company‑sponsored classroom training.
Perform miscellaneous and backup duties as assigned.
Seek to improve job performance through self‑assessment, skill development, training, and goal setting.
Maintain a regular and reliable level of attendance and punctuality.
Qualifications
High School Diploma or G.E.D. required.
Must have a valid driver license with no more than two moving violations and/or at‑fault accidents on driving record in the past three years.
No drug or alcohol‑related convictions on driving record in the past five years.
Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future.
Must be at least 18 years old.
Equal Opportunity Employer
Enterprise Mobility is an Equal Opportunity Employer. We welcome employees of all backgrounds, including disability and veterans.
#J-18808-Ljbffr