Student Services Specialist Senior
Maricopa Community College district, Chandler, AZ, United States
Student Services Specialist Senior
Job ID:
322547
Location:
Chandler-Gilbert Comm College
Full/Part Time:
Full Time
Regular/Temporary:
Regular
Hiring Salary Range:
$20.61 - $26.80 hourly, DOE
Grade:
111
Work Schedule:
Monday - Friday, 8am - 5pm; Summer Hours: Monday - Thursday, 7:00 am -6:00 pm; Some evenings and weekends may be required; May be required to work at multiple sites.
Work Calendar:
12 Months
Job Summary
The Student Services Specialist Sr. in Financial Aid independently performs complex financial aid functions, including determining and awarding federal, state, and institutional funds across multiple programs. The role interprets and applies federal and institutional regulations, ensures compliance while exercising professional judgement in student eligibility and award decisions. It provides high‑level counseling to students and parents regarding financial aid processes, policies, and regulatory requirements. It supports financial aid programs, maintains and improves office workflows, and ensures consistent implementation of policies and procedures. The Specialist may lead and direct the work of student employees and temporary staff, collaborates with administrators, faculty, and staff to support student success, and represents the office through presentations and outreach to a large range of audiences.
Essential Functions
35% – Processes student records, applications, and supporting documentation. Evaluates information to determine eligibility and administer Title IV aid and other financial aid programs in compliance with applicable policies, procedures, and regulations.
20% – Responds to inquiries and resolves escalated or complex student issues using detailed knowledge of program requirements, policies, and procedures.
15% – Performs more complex or sensitive program‑related functions requiring analysis, interpretation of guidelines, and application of professional judgment. Plans, organizes, and delivers financial aid presentations and outreach activities.
10% – Assists in coordinating daily operations and workflow to ensure consistent application of policies, procedures, and service standards.
10% – Generates, reviews, and maintains reports and records to track activity, identify discrepancies, and support timely and accurate processing.
10% – Researches and interprets applicable regulations and guidelines. Provides training and guidance to staff and supports initiatives to improve service delivery and student outcomes.
Minimum Qualifications
Associate’s Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
OR an equivalent combination of the conferred degree and directly related full‑time work experience as described above sufficient to successfully perform the essential duties of the job.
Desired Qualifications
Bachelor’s degree in a related field such as education, business or accounting.
Experience working in a structured environment involving policies, procedures, or eligibility‑based decision‑making (financial aid or similar programs preferred).
Experience providing service to students and families in a financial aid and/or one‑stop environment.
Experience reviewing documentation and applying guidelines to determine outcomes or next steps.
Experience providing customer service in a high‑volume environment, including resolving escalated or complex issues.
One year of full‑time, relevant MCCCD experience within the previous two years.
Experience within other community‑college systems or higher‑education institutions is valued and may be considered in addition to MCCCD experience.
Special Working Conditions
Must be in good standing with the Department of Education as it relates to Federal Financial Aid.
May be required to sit for a prolonged period of time; viewing a computer monitor.
Possession of a valid State of Arizona Class D driver’s license is required; must meet minimum standards regarding driving.
May be required to work evenings and weekends.
May be required to lift or carry up to 20 lb.
Benefits
Nationwide Medical, Dental, and Vision Coverage
Paid Time Off: Vacation, Sick Leave, and Personal Time
20 Paid Observed Holidays
Company‑paid Life Insurance, AD&D, and Short‑Term Disability plans, with the option to purchase supplemental coverage
Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer‑matching contributions
Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
Tuition Reimbursement for employees and dependents
Annual Professional Development Funding
Flexible Work Schedules
District‑Wide Wellness Program with Workshops and Webinars
Monthly Health & Wellness Calendar and Newsletter
Virta Diabetes Reversal Program, Support Groups
Employee Assistance Program (EAP)
Sight‑On‑Site Eye Care Services
Pre‑Retirement Planning Events
Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full‑time for an eligible employer)
How to Apply
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
Indicate whether former or current employment is Full‑Time or Part‑Time; for adjunct or associate professor positions include number of hours worked, contact hours or load.
Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date
Apply on or before May 2nd, 2026 to be considered.
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD’s policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu.
MCCCD is an Equal Opportunity Employer.
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972 states: “No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance.”
The Clery Act requires United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges is available as required.
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Job ID:
322547
Location:
Chandler-Gilbert Comm College
Full/Part Time:
Full Time
Regular/Temporary:
Regular
Hiring Salary Range:
$20.61 - $26.80 hourly, DOE
Grade:
111
Work Schedule:
Monday - Friday, 8am - 5pm; Summer Hours: Monday - Thursday, 7:00 am -6:00 pm; Some evenings and weekends may be required; May be required to work at multiple sites.
Work Calendar:
12 Months
Job Summary
The Student Services Specialist Sr. in Financial Aid independently performs complex financial aid functions, including determining and awarding federal, state, and institutional funds across multiple programs. The role interprets and applies federal and institutional regulations, ensures compliance while exercising professional judgement in student eligibility and award decisions. It provides high‑level counseling to students and parents regarding financial aid processes, policies, and regulatory requirements. It supports financial aid programs, maintains and improves office workflows, and ensures consistent implementation of policies and procedures. The Specialist may lead and direct the work of student employees and temporary staff, collaborates with administrators, faculty, and staff to support student success, and represents the office through presentations and outreach to a large range of audiences.
Essential Functions
35% – Processes student records, applications, and supporting documentation. Evaluates information to determine eligibility and administer Title IV aid and other financial aid programs in compliance with applicable policies, procedures, and regulations.
20% – Responds to inquiries and resolves escalated or complex student issues using detailed knowledge of program requirements, policies, and procedures.
15% – Performs more complex or sensitive program‑related functions requiring analysis, interpretation of guidelines, and application of professional judgment. Plans, organizes, and delivers financial aid presentations and outreach activities.
10% – Assists in coordinating daily operations and workflow to ensure consistent application of policies, procedures, and service standards.
10% – Generates, reviews, and maintains reports and records to track activity, identify discrepancies, and support timely and accurate processing.
10% – Researches and interprets applicable regulations and guidelines. Provides training and guidance to staff and supports initiatives to improve service delivery and student outcomes.
Minimum Qualifications
Associate’s Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
OR an equivalent combination of the conferred degree and directly related full‑time work experience as described above sufficient to successfully perform the essential duties of the job.
Desired Qualifications
Bachelor’s degree in a related field such as education, business or accounting.
Experience working in a structured environment involving policies, procedures, or eligibility‑based decision‑making (financial aid or similar programs preferred).
Experience providing service to students and families in a financial aid and/or one‑stop environment.
Experience reviewing documentation and applying guidelines to determine outcomes or next steps.
Experience providing customer service in a high‑volume environment, including resolving escalated or complex issues.
One year of full‑time, relevant MCCCD experience within the previous two years.
Experience within other community‑college systems or higher‑education institutions is valued and may be considered in addition to MCCCD experience.
Special Working Conditions
Must be in good standing with the Department of Education as it relates to Federal Financial Aid.
May be required to sit for a prolonged period of time; viewing a computer monitor.
Possession of a valid State of Arizona Class D driver’s license is required; must meet minimum standards regarding driving.
May be required to work evenings and weekends.
May be required to lift or carry up to 20 lb.
Benefits
Nationwide Medical, Dental, and Vision Coverage
Paid Time Off: Vacation, Sick Leave, and Personal Time
20 Paid Observed Holidays
Company‑paid Life Insurance, AD&D, and Short‑Term Disability plans, with the option to purchase supplemental coverage
Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer‑matching contributions
Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
Tuition Reimbursement for employees and dependents
Annual Professional Development Funding
Flexible Work Schedules
District‑Wide Wellness Program with Workshops and Webinars
Monthly Health & Wellness Calendar and Newsletter
Virta Diabetes Reversal Program, Support Groups
Employee Assistance Program (EAP)
Sight‑On‑Site Eye Care Services
Pre‑Retirement Planning Events
Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full‑time for an eligible employer)
How to Apply
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
Indicate whether former or current employment is Full‑Time or Part‑Time; for adjunct or associate professor positions include number of hours worked, contact hours or load.
Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date
Apply on or before May 2nd, 2026 to be considered.
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD’s policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu.
MCCCD is an Equal Opportunity Employer.
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972 states: “No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance.”
The Clery Act requires United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges is available as required.
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