IT Technician
Housing Works, New York, NY, United States
Compensation Range:
$23/hr - $26/hr commensurate with experience
Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Overview
The IT Technician Level I must be knowledgeable in software, hardware, networking, and other technical aspects. Acts as a liaison between Housing Works, Xerox, Comserv/BCMone (the outsourced IT companies), and other vendors regarding technology and infrastructure. Provide on-site support for end users to improve business productivity.
Responsibilities
Working with the rest of the IT Department to complete projects including but not limited to:
Hardware upgrades and replacements
Windows refreshes
Asset collection, and inventorying
Cable management and cleanup for server rooms and at end user desks
Acting as an escalation point for matters where our managed server provider requires hands‑on or local support for troubleshooting
Maintaining IT compliance by auditing users for Secure Print capabilities
Preparing devices for deployment through a combination of SCCM, Intune, and other MDM software.
Working with the rest of the team to ensure devices are assigned and tracked properly
Maintaining e‑waste inventory and ensuring it is disposed of properly.
Maintaining server rooms at all locations and making sure they are clean and receiving proper ventilation
Maintaining and updating technical documentation as we make changes to the environment and ensuring that users can refer to these for their benefit.
Providing technical support or training to users.
Requirements
CompTIA Certifications
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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$23/hr - $26/hr commensurate with experience
Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Overview
The IT Technician Level I must be knowledgeable in software, hardware, networking, and other technical aspects. Acts as a liaison between Housing Works, Xerox, Comserv/BCMone (the outsourced IT companies), and other vendors regarding technology and infrastructure. Provide on-site support for end users to improve business productivity.
Responsibilities
Working with the rest of the IT Department to complete projects including but not limited to:
Hardware upgrades and replacements
Windows refreshes
Asset collection, and inventorying
Cable management and cleanup for server rooms and at end user desks
Acting as an escalation point for matters where our managed server provider requires hands‑on or local support for troubleshooting
Maintaining IT compliance by auditing users for Secure Print capabilities
Preparing devices for deployment through a combination of SCCM, Intune, and other MDM software.
Working with the rest of the team to ensure devices are assigned and tracked properly
Maintaining e‑waste inventory and ensuring it is disposed of properly.
Maintaining server rooms at all locations and making sure they are clean and receiving proper ventilation
Maintaining and updating technical documentation as we make changes to the environment and ensuring that users can refer to these for their benefit.
Providing technical support or training to users.
Requirements
CompTIA Certifications
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr