First Impressions Office Administrator
Dutch Bros Coffee, Tempe, AZ, United States
It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
Position Overview
As the First Impressions Office Admin at Dutch Bros PHXHQ, you’ll be the extension of the window for our HQ office and the ultimate host! You’ll set the tone for every experience by creating a warm, upbeat, and unforgettable atmosphere for employees, guests, vendors, and crews alike. From the moment someone steps through the door, you’re the reason they feel the Dutch Bros magic. This person will exemplify Dutch Bros’ core values: radiate kindness, get up early, stay up late, change the world.
In this role, you’ll turn the everyday into extraordinary—whether you’re bumpin’ killer playlists to keep the vibes high, serving up delicious drinks to employees and guests, giving fun and insightful office tours, building relationships and serving our teams, be a resource for questions and office needs, or greeting vendors and candidates as they join us on campus. You’ll be the go-to for all things first impressions and foster good vibes.
Beyond welcoming and connecting, you’ll ensure the office is set up for success: intaking and organizing mail, servicing coffee bars and spaces, keeping supplies stocked, supporting execs and employees, supporting office activations, maintaining vendor relations for snacks and various office services, ordering and maintaining coffee product and ensuring everything behind the scenes is dialed in. If you love people, are detail-oriented, and excellent communicator, and want to be part of something bigger, this is the role for you!
Job Qualifications
1 year of Dutch Bros broista experience, strongly preferred
Two years of administrative or office experience, required
Outstanding customer service
Experience performing general administrative tasks using Microsoft Office Suite and Google Suite
Basic IT troubleshooting abilities, preferred
Exceptional organizational skills
Exceptional communication skills, both written and verbal
Ability to take initiative and independently solve problems
This position requires driving when necessary
Location Requirement
This position is required to be in Tempe, Arizona and requires 5 days/week in the office.
Key Result Areas (KRAs)
Create a fun-loving mind-blowing office experience for visitors and employees
Ensure every employee and visitor is greeted promptly, personally, and kindly - be an extension of the Dutch Bros window and uphold mind-blowing customer service with every interaction
Ensure headquarters is promptly open and closed on time utilizing opening, closing, and cleaning checklists
Schedule, coordinate, and guide office tours that give guests and crews a mind-blowing and informational experience
Manage the reception and common areas to ensure they are clean, organized, stocked, and visually appealing
Greet guests with kindness, badge all visitors on campus and ensure they sign-in to campus, filling out necessary waivers and personal information
Address complaints or issues related to the office space and resolve them effectively
Serve coffee & beverages to employees and guests on a daily basis, upholding Dutch Bros’ three strategic anchors (speed, quality, and service). Offer a drink to every guest
Administer employee communications, such as announcements and notifications for office related information
Support the celebration system for birthdays and anniversaries at PHXHQ in collaboration with larger Employee Experience team
Go the extra mile to ensure all employees have what they need to be successful in their roles and comfortable in their space
Support the larger Employee Experience team to facilitate various events and activations as needed (Dub shots, catered lunches, Onboarding facilitation, etc.)
Manage Day-to-day Office Operations
Manage office supplies and ensure all areas are stocked and inventoried regularly, tracking and documenting expenses and staying aligned with budget
Manage coffee product inventory, ensuring timely restocking and regular rotation of goods
Keep all coffee bars clean & stocked throughout each day to ensure consistent experience for everyone
Manage music for the office, following our SOP, keeping the volume consistent and using designated Cloud Cover platform
Manage Snack vendor relations and ensure service is on budget, meets our standard, snacks are stocked and serving employees best, and vendor is informed of any activations/ updates
Track and update seating charts for the office and communicate any updates as needed to key stakeholders
Handle incoming and outgoing mail and packages, ensuring effective and timely communication to teams throughout the process
Coordinate office maintenance and repairs between the Facilities team and on-site vendors
Answer incoming calls and emails and direct them to the appropriate personnel
Provide building access for employees & guests, always ensuring the front desk has an FIOA attending during business hours
Ensure compliance with office security and access protocols
Coordinate the maintenance and repair of office equipment
Troubleshoot basic IT and technical issues or elevate them to the IT department, as needed
Take initiative to complete daily administrative tasks with little to no oversight; including but not limited to gift card fulfillment, processing mail, processing product orders, responding to emails, and keeping snacks and beverages stocked
Use problem‑solving skills to address challenges that present themselves and take initiative to find a resolution
Administer cross‑departmental & executive support through service, collaboration, and executing various meeting and event responsibilities
Schedule meetings efficiently, and effectively manage the calendar of incoming guests, in collaboration with EAs and Leadership teams
Prepare meeting rooms with necessary materials including but not limited to equipment and refreshments
Update EE team activations on the office calendar and communicate with Executive support to ensure all activations are up to date and visible
Assist in organizing office events and gatherings
Serve as the first point of contact for other departments, giving resources as needed
Collaborate with colleagues to ensure a cohesive and productive office environment reflective of Dutch Bros’ core values
Provide support to executives and leaders as needed
Other duties as assigned
Skills
Customer service oriented
Office Administration
Initiative
Organized and detail-oriented
Problem-solving
Effective communication
Physical Requirements
In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions
Must be able to collaborate in-person with occasional impromptu in-person meetings
Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels
Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds
Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.
Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.
Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.
Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.
Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.
Compensation
$20.87 - DOE
#J-18808-Ljbffr
Position Overview
As the First Impressions Office Admin at Dutch Bros PHXHQ, you’ll be the extension of the window for our HQ office and the ultimate host! You’ll set the tone for every experience by creating a warm, upbeat, and unforgettable atmosphere for employees, guests, vendors, and crews alike. From the moment someone steps through the door, you’re the reason they feel the Dutch Bros magic. This person will exemplify Dutch Bros’ core values: radiate kindness, get up early, stay up late, change the world.
In this role, you’ll turn the everyday into extraordinary—whether you’re bumpin’ killer playlists to keep the vibes high, serving up delicious drinks to employees and guests, giving fun and insightful office tours, building relationships and serving our teams, be a resource for questions and office needs, or greeting vendors and candidates as they join us on campus. You’ll be the go-to for all things first impressions and foster good vibes.
Beyond welcoming and connecting, you’ll ensure the office is set up for success: intaking and organizing mail, servicing coffee bars and spaces, keeping supplies stocked, supporting execs and employees, supporting office activations, maintaining vendor relations for snacks and various office services, ordering and maintaining coffee product and ensuring everything behind the scenes is dialed in. If you love people, are detail-oriented, and excellent communicator, and want to be part of something bigger, this is the role for you!
Job Qualifications
1 year of Dutch Bros broista experience, strongly preferred
Two years of administrative or office experience, required
Outstanding customer service
Experience performing general administrative tasks using Microsoft Office Suite and Google Suite
Basic IT troubleshooting abilities, preferred
Exceptional organizational skills
Exceptional communication skills, both written and verbal
Ability to take initiative and independently solve problems
This position requires driving when necessary
Location Requirement
This position is required to be in Tempe, Arizona and requires 5 days/week in the office.
Key Result Areas (KRAs)
Create a fun-loving mind-blowing office experience for visitors and employees
Ensure every employee and visitor is greeted promptly, personally, and kindly - be an extension of the Dutch Bros window and uphold mind-blowing customer service with every interaction
Ensure headquarters is promptly open and closed on time utilizing opening, closing, and cleaning checklists
Schedule, coordinate, and guide office tours that give guests and crews a mind-blowing and informational experience
Manage the reception and common areas to ensure they are clean, organized, stocked, and visually appealing
Greet guests with kindness, badge all visitors on campus and ensure they sign-in to campus, filling out necessary waivers and personal information
Address complaints or issues related to the office space and resolve them effectively
Serve coffee & beverages to employees and guests on a daily basis, upholding Dutch Bros’ three strategic anchors (speed, quality, and service). Offer a drink to every guest
Administer employee communications, such as announcements and notifications for office related information
Support the celebration system for birthdays and anniversaries at PHXHQ in collaboration with larger Employee Experience team
Go the extra mile to ensure all employees have what they need to be successful in their roles and comfortable in their space
Support the larger Employee Experience team to facilitate various events and activations as needed (Dub shots, catered lunches, Onboarding facilitation, etc.)
Manage Day-to-day Office Operations
Manage office supplies and ensure all areas are stocked and inventoried regularly, tracking and documenting expenses and staying aligned with budget
Manage coffee product inventory, ensuring timely restocking and regular rotation of goods
Keep all coffee bars clean & stocked throughout each day to ensure consistent experience for everyone
Manage music for the office, following our SOP, keeping the volume consistent and using designated Cloud Cover platform
Manage Snack vendor relations and ensure service is on budget, meets our standard, snacks are stocked and serving employees best, and vendor is informed of any activations/ updates
Track and update seating charts for the office and communicate any updates as needed to key stakeholders
Handle incoming and outgoing mail and packages, ensuring effective and timely communication to teams throughout the process
Coordinate office maintenance and repairs between the Facilities team and on-site vendors
Answer incoming calls and emails and direct them to the appropriate personnel
Provide building access for employees & guests, always ensuring the front desk has an FIOA attending during business hours
Ensure compliance with office security and access protocols
Coordinate the maintenance and repair of office equipment
Troubleshoot basic IT and technical issues or elevate them to the IT department, as needed
Take initiative to complete daily administrative tasks with little to no oversight; including but not limited to gift card fulfillment, processing mail, processing product orders, responding to emails, and keeping snacks and beverages stocked
Use problem‑solving skills to address challenges that present themselves and take initiative to find a resolution
Administer cross‑departmental & executive support through service, collaboration, and executing various meeting and event responsibilities
Schedule meetings efficiently, and effectively manage the calendar of incoming guests, in collaboration with EAs and Leadership teams
Prepare meeting rooms with necessary materials including but not limited to equipment and refreshments
Update EE team activations on the office calendar and communicate with Executive support to ensure all activations are up to date and visible
Assist in organizing office events and gatherings
Serve as the first point of contact for other departments, giving resources as needed
Collaborate with colleagues to ensure a cohesive and productive office environment reflective of Dutch Bros’ core values
Provide support to executives and leaders as needed
Other duties as assigned
Skills
Customer service oriented
Office Administration
Initiative
Organized and detail-oriented
Problem-solving
Effective communication
Physical Requirements
In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions
Must be able to collaborate in-person with occasional impromptu in-person meetings
Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels
Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds
Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.
Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.
Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.
Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.
Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.
Compensation
$20.87 - DOE
#J-18808-Ljbffr