Specialist, Technology Analyst (Contact Center Technology)
Nationwide, Columbus, OH, United States
Job Conditions
If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
Job Description Summary
If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide’s industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results.
Job Description
Key Responsibilities:
Partners with the business and other technology professionals to understand business needs and outcomes.
Translates multiple business outcomes into solution requirements.
Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Executes moderate requirements and ensures business alignment using facilitation and visual management techniques.
Documents and clarifies requirements work products.
Provides mid‑level analysis related to understanding and meeting business outcomes.
Partners with others to verify, trace and manage functional and non‑functional requirements.
Possess a good understanding of the applications used to support the business in a specific Business Solution Area(s) (BSA).
Conducts quality improvements by providing complex analysis of relevant data.
Executes the complete requirements lifecycle from idea through implementation.
Leads or partners to facilitate requirement sessions with business leaders and other technology professionals using visual facilitation techniques.
May Perform Other Responsibilities As Assigned.
Reporting Relationships
Reports to Technology Manager or Director.
Typical Skills And Experiences
Education: Undergraduate studies in computer science, management information systems, or a related field is preferred.
License/Certification/Designation: Technology certifications or designation are not required but encouraged.
Experience: Six years of relevant work experience including software delivery or educational experience within a technology domain. Experience with delivering Technology and/or business solutions across industries, platforms and/or lines of business (LOB) within the insurance and/or financial services industries. Demonstrated capability in managing the requirements lifecycle, including facilitation, elicitation, and documenting requirements.
Knowledge, Abilities and Skills: Strong analytical and communication skills, knowledge of planning. Ability to influence, negotiate and set priorities needed. Insurance/financial services industry knowledge a plus.
Values
Regularly and consistently demonstrates the Nationwide Values.
Job Conditions
Overtime Eligibility: Exempt (Not Eligible).
Working Conditions: Normal office environment. Some travel may be required.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro‑rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company‑paid pension plan, business casual attire, and more.
Equal Employment Opportunity (EEO)
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
Compensation
The national salary range for Specialist, Technology Analyst: $95,500.00‑$177,500.00
The expected starting salary range for Specialist, Technology Analyst: $95,500.00 - $143,500.00
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If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
Job Description Summary
If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide’s industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results.
Job Description
Key Responsibilities:
Partners with the business and other technology professionals to understand business needs and outcomes.
Translates multiple business outcomes into solution requirements.
Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Executes moderate requirements and ensures business alignment using facilitation and visual management techniques.
Documents and clarifies requirements work products.
Provides mid‑level analysis related to understanding and meeting business outcomes.
Partners with others to verify, trace and manage functional and non‑functional requirements.
Possess a good understanding of the applications used to support the business in a specific Business Solution Area(s) (BSA).
Conducts quality improvements by providing complex analysis of relevant data.
Executes the complete requirements lifecycle from idea through implementation.
Leads or partners to facilitate requirement sessions with business leaders and other technology professionals using visual facilitation techniques.
May Perform Other Responsibilities As Assigned.
Reporting Relationships
Reports to Technology Manager or Director.
Typical Skills And Experiences
Education: Undergraduate studies in computer science, management information systems, or a related field is preferred.
License/Certification/Designation: Technology certifications or designation are not required but encouraged.
Experience: Six years of relevant work experience including software delivery or educational experience within a technology domain. Experience with delivering Technology and/or business solutions across industries, platforms and/or lines of business (LOB) within the insurance and/or financial services industries. Demonstrated capability in managing the requirements lifecycle, including facilitation, elicitation, and documenting requirements.
Knowledge, Abilities and Skills: Strong analytical and communication skills, knowledge of planning. Ability to influence, negotiate and set priorities needed. Insurance/financial services industry knowledge a plus.
Values
Regularly and consistently demonstrates the Nationwide Values.
Job Conditions
Overtime Eligibility: Exempt (Not Eligible).
Working Conditions: Normal office environment. Some travel may be required.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro‑rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company‑paid pension plan, business casual attire, and more.
Equal Employment Opportunity (EEO)
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
Compensation
The national salary range for Specialist, Technology Analyst: $95,500.00‑$177,500.00
The expected starting salary range for Specialist, Technology Analyst: $95,500.00 - $143,500.00
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