Information Technology Help Desk Technician

3+ years of repair/replace experience with IT equipment

3 years of hardware and software troubleshooting experience

2 years of experience working with Microsoft Office products and Windows 10 or 11

2 years of experience installing software (given a set up instructions)

Ability to travel up to 40%

Job Description
A large chemical manufacturing client of Insight Global is seeking an IT Helpdesk Technician to join their team in Plaquemine, LA. This person will be responsible for providing timely delivery of quality technician support services for all internal customers. This includes setting up all new hire equipment and required software (20%), break‑fix of computers and components, installing software manually, assisting with password resets and connection to scanners/monitors/phones, and moving equipment to and from various locations onsite. This role will require travel to other sites, typically planned 2 weeks in advance.

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