SAP/BOBJ & Data Warehouse Support Engineer (On-Call & Upgrade Specialist)- Remot
Jobs via Dice, Lansing, MI, United States
Dice is the leading career destination for tech experts at every stage of their careers. Our client, RICEFW Technologies Inc, is seeking the following. Apply via Dice today!
Job Title: SAP/BOBJ & Data Warehouse Support Engineer (On-Call & Upgrade Specialist)
We are seeking a skilled Support Engineer with expertise in SAP systems, BusinessObjects (BOBJ), and Data Warehouse (DW) environments. The role involves providing on‑call support, leading and assisting with BOBJ upgrades, collaborating with customers, and ensuring optimal performance of data warehouse systems through monitoring and tuning.
Key Responsibilities
Provide on‑call support for SAP and database (DBA) environments, ensuring high availability and timely incident resolution
Deliver expert support for SAP BusinessObjects (BOBJ/BOE) platform, including administration, troubleshooting, and user support
Lead and support BOBJ/BOE upgrade activities, including planning, execution, testing, and post‑upgrade validation
Collaborate directly with customers through on‑demand calls, providing technical guidance and issue resolution
Monitor Data Warehouse (DW) loads, identify bottlenecks, and ensure data integrity and timely processing
Perform performance tuning of database and DW systems using OEM (Oracle Enterprise Manager) and other monitoring tools
Analyze system performance metrics and implement improvements to enhance efficiency and scalability
Troubleshoot ETL/data pipeline issues and coordinate with cross‑functional teams for resolution
Maintain documentation for system configurations, processes, and upgrade procedures
Ensure adherence to SLAs, incident management processes, and change management practices
Required Skills & Qualifications
Strong experience with SAP systems and DBA support
Hands‑on expertise in SAP BusinessObjects (BOBJ/BOE) administration and upgrades
Solid understanding of Data Warehouse concepts, ETL processes, and data modeling
Experience in DW monitoring and performance tuning, preferably using Oracle Enterprise Manager (OEM)
Proven experience handling production support and on‑call rotations
Strong troubleshooting and problem‑solving skills
Experience working directly with customers in a support or consulting environment
Knowledge of SQL, PL/SQL, and database performance optimization techniques
Preferred Qualifications
Experience with BOBJ upgrade/migration projects (e.g., version upgrades, platform migrations)
Familiarity with SAP BW or other DW tools
Exposure to cloud‑based data platforms is a plus
Understanding of ITIL processes for incident and change management
Soft Skills
Strong communication and stakeholder management skills
Ability to work under pressure in a 24/7 support environment
Proactive mindset with attention to detailAbility to collaborate across global teams
#J-18808-Ljbffr
Job Title: SAP/BOBJ & Data Warehouse Support Engineer (On-Call & Upgrade Specialist)
We are seeking a skilled Support Engineer with expertise in SAP systems, BusinessObjects (BOBJ), and Data Warehouse (DW) environments. The role involves providing on‑call support, leading and assisting with BOBJ upgrades, collaborating with customers, and ensuring optimal performance of data warehouse systems through monitoring and tuning.
Key Responsibilities
Provide on‑call support for SAP and database (DBA) environments, ensuring high availability and timely incident resolution
Deliver expert support for SAP BusinessObjects (BOBJ/BOE) platform, including administration, troubleshooting, and user support
Lead and support BOBJ/BOE upgrade activities, including planning, execution, testing, and post‑upgrade validation
Collaborate directly with customers through on‑demand calls, providing technical guidance and issue resolution
Monitor Data Warehouse (DW) loads, identify bottlenecks, and ensure data integrity and timely processing
Perform performance tuning of database and DW systems using OEM (Oracle Enterprise Manager) and other monitoring tools
Analyze system performance metrics and implement improvements to enhance efficiency and scalability
Troubleshoot ETL/data pipeline issues and coordinate with cross‑functional teams for resolution
Maintain documentation for system configurations, processes, and upgrade procedures
Ensure adherence to SLAs, incident management processes, and change management practices
Required Skills & Qualifications
Strong experience with SAP systems and DBA support
Hands‑on expertise in SAP BusinessObjects (BOBJ/BOE) administration and upgrades
Solid understanding of Data Warehouse concepts, ETL processes, and data modeling
Experience in DW monitoring and performance tuning, preferably using Oracle Enterprise Manager (OEM)
Proven experience handling production support and on‑call rotations
Strong troubleshooting and problem‑solving skills
Experience working directly with customers in a support or consulting environment
Knowledge of SQL, PL/SQL, and database performance optimization techniques
Preferred Qualifications
Experience with BOBJ upgrade/migration projects (e.g., version upgrades, platform migrations)
Familiarity with SAP BW or other DW tools
Exposure to cloud‑based data platforms is a plus
Understanding of ITIL processes for incident and change management
Soft Skills
Strong communication and stakeholder management skills
Ability to work under pressure in a 24/7 support environment
Proactive mindset with attention to detailAbility to collaborate across global teams
#J-18808-Ljbffr