Service & Rental Coordinator
EmergencyMD, Sono Junction, WI, United States
Compensation: $23-$29 per hour | Overtime after 40 hours
Location: Hudson WI | Regular travel to St. Croix Falls, WI as needed for vacation and business coverage
Schedule: Full Time | Monday – Friday 7:30 am – 5:00 pm | Rotating Saturdays, 8:00 am – 12:00 pm
Tri-State Bobcat, a premier compact equipment dealer with over 40 years of excellence, is growing and expanding our Hudson, WI location—and we're adding to our team! As part of this growth, we are seeking a Service & Rental Coordinator to support our increasing customer demand and evolving operations.
In this newly added role, you'll work closely with the Service/Rental Manager and Location General Manager to support both our customers and internal team. You'll assist walk-in and phone-in customers with service and rental needs, coordinate technician workflow, and help manage equipment logistics. From preparing quotes to ensuring smooth day-to-day operations, this position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a high level of customer service.
Essential Functions
Service Responsibilities
Assist customers with equipment issues and provide repair estimates
Create, schedule, and manage service work orders
Communicate with technicians and provide customers with status updates
Perform final repair quality checks and process invoices
Coordinate internal service needs and maintain an organized service yard
Rental Responsibilities
Provide rental information, quotes, and equipment recommendations
Clearly communicate rental policies, terms, and requirements to customers
Assist with loading/unloading and instruct customers on safe equipment use
Maintain accurate rental records and inspect equipment pre- and post-rental
Submit service requests for returned equipment as needed
Keep the rental yard clean, organized, and safe
Stay current on new equipment through vendor training
Minimum Qualifications
At least 2 years of experience working with equipment operations, service, or rental
High school diploma or equivalent required
Strong mechanical aptitude with the ability to understand equipment functionality
Excellent customer service and communication skills
High attention to detail and strong organizational abilities
Ability to prioritize and manage time effectively in a fast-paced environment
Proficient in Microsoft Office (Word, Excel, Outlook)
Experience with CDK/Intellidealer systems is a plus
Benefits
Health, Dental & Vision Insurance
Company-paid Life & AD&D, plus supplemental options
401(k) with company match
PTO begins accruing your first day, plus 7 paid holidays
Employee Assistance Program (EAP)
Career advancement opportunities within a growing organization
Tri-State Bobcat is an Equal Opportunity Employer.
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Location: Hudson WI | Regular travel to St. Croix Falls, WI as needed for vacation and business coverage
Schedule: Full Time | Monday – Friday 7:30 am – 5:00 pm | Rotating Saturdays, 8:00 am – 12:00 pm
Tri-State Bobcat, a premier compact equipment dealer with over 40 years of excellence, is growing and expanding our Hudson, WI location—and we're adding to our team! As part of this growth, we are seeking a Service & Rental Coordinator to support our increasing customer demand and evolving operations.
In this newly added role, you'll work closely with the Service/Rental Manager and Location General Manager to support both our customers and internal team. You'll assist walk-in and phone-in customers with service and rental needs, coordinate technician workflow, and help manage equipment logistics. From preparing quotes to ensuring smooth day-to-day operations, this position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a high level of customer service.
Essential Functions
Service Responsibilities
Assist customers with equipment issues and provide repair estimates
Create, schedule, and manage service work orders
Communicate with technicians and provide customers with status updates
Perform final repair quality checks and process invoices
Coordinate internal service needs and maintain an organized service yard
Rental Responsibilities
Provide rental information, quotes, and equipment recommendations
Clearly communicate rental policies, terms, and requirements to customers
Assist with loading/unloading and instruct customers on safe equipment use
Maintain accurate rental records and inspect equipment pre- and post-rental
Submit service requests for returned equipment as needed
Keep the rental yard clean, organized, and safe
Stay current on new equipment through vendor training
Minimum Qualifications
At least 2 years of experience working with equipment operations, service, or rental
High school diploma or equivalent required
Strong mechanical aptitude with the ability to understand equipment functionality
Excellent customer service and communication skills
High attention to detail and strong organizational abilities
Ability to prioritize and manage time effectively in a fast-paced environment
Proficient in Microsoft Office (Word, Excel, Outlook)
Experience with CDK/Intellidealer systems is a plus
Benefits
Health, Dental & Vision Insurance
Company-paid Life & AD&D, plus supplemental options
401(k) with company match
PTO begins accruing your first day, plus 7 paid holidays
Employee Assistance Program (EAP)
Career advancement opportunities within a growing organization
Tri-State Bobcat is an Equal Opportunity Employer.
#J-18808-Ljbffr