Control Room Operator
Vanderlande, New York, NY, United States
Job Title
Control Room Operator
Overview
Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities.
Responsibilities
Monitoring the SCADA system to oversee the operation of the baggage handling system.
Responding promptly to alarms, alerts, and system notifications to address issues and maintain system performance.
Coordinating with operation team, maintenance personnel, and relevant stakeholders to resolve operational issues and minimize downtime.
Following and preparing preventive maintenance tasks and assist maintenance teams.
Generating reports on system performance, incidents, and maintenance activities.
Implementing operational procedures and protocols to optimize the efficiency of baggage handling operations.
Working with customers and colleagues to guide daily operations using high‑level controls software.
Acting as a single point of contact and first level for all operational issues and customers’ requests.
Communicating system disruptions to customers and stakeholders – explaining problems, providing solutions, initiating contingency protocols, rescheduling flights/bags and rerouting in system, collecting and logging information (ITSM tools and/or CMMS systems).
Initiating incident management ITIL process in case of issues; handling first level incidents and managing escalation to remote helpdesk.
Researching system issues by analyzing processes and data, innovating new solutions and preventing future disruptions.
Managing routing and functional escalation to other support teams (e.g., based in Atlanta, Canada or Europe or by third‑party suppliers), including escalation in case of major incidents.
Reporting to customers and stakeholders on the status of the system and BHS operations according to the service level agreements with support of the operations manager.
Resolving hardware and software faults while minimizing operational disturbances; setting up and maintaining back‑up and recovery procedures.
Trialing contingency plans on a regular basis with the support of the IT Engineer.
Proactively monitoring IT infrastructure and applications.
Alerting maintenance personnel through radio communications of faults or failures and dispatching them to the appropriate location.
Monitoring system status, balancing, statistical reports, and making‑up assignments for the user airlines.
Daily coordination with TSA, CBRA and OSR staff as required to maintain system operational status.
Analyzing existing CBIS/BHS and MSC BHS faults, developing remedial action plans and providing reports to the O&M Manager regarding the overall cause of system faults.
Making BHS operational decisions, initiating and coordinating implementation of any backup/fallback procedures necessary to facilitate continued operations.
Ensuring smooth daily start‑ups by reviewing start‑up check‑lists and procedures.
Determining/ coordinating configuration changes to bypass off‑service conveyor.
Reporting and tracking service calls and technical issues internally.
Generating and distributing work orders through CMMS system, including closing completed work orders.
Generating weekly and monthly reports.
Performing regular Preventative Maintenance (PM) of Control Room equipment.
Determining sequence and approach with little assistance.
Carrying out a variety of control room activities with little assistance.
Communicating regularly with customers and technicians over the phone and radio.
Required Education and Experience
2+ years’ experience in Airport / Warehouse or Operations.
Experience in managing 24/7 mission‑critical systems in complex IT environments.
Associate’s Degree in Operations or related fields.
Experience in coordinating and monitoring airport operations systems (SCADA / Flight planning).
Other Requirements
Must be able to attain and sustain an Airport I.D. Badge.
Preferred Qualifications
Bachelor’s Degree in Operations or Engineering preferred.
Conveyor services or material handling services experience.
Affinity with intralogistics and operational environments, preferably a background in automated handling systems, the capital goods industry and/or system integration business (warehouses, logistics, airports baggage handling systems).
Excellent communication skills, experience working in a customer service role.
Knowledge, Skills, and Abilities
Exceptional communication skills and customer service orientation.
Ability to work under pressure on mission‑critical systems.
Good knowledge of IT infrastructure (network technology/protocol, hardware server/client).
Good knowledge of baggage operational processes and high‑level controls applications.
Strong analytical and problem‑solving capabilities.
Good knowledge of complex electromechanical systems.
Experience in manipulating and extracting log files and information from several sources.
Good understanding of underlying technologies hosting applications, databases, application servers, web servers, client installations.
ITIL Foundation v3 or v4 certification a plus.
Position Type and Expected Hours
This is a full‑time position. Schedule is driven by the needs of the operation and may require nights and weekends.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
The position requires regular sitting; use of hands for handling objects and speech. The employee frequently reaches with hands and arms; periodically stands, walks, stoops, kneels, crouches, or crawls. The employee must lift and/or move up to 10 pounds deliberately, occasionally up to 25 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may be exposed to vibration and high noise levels in the baggage handling system and mechanical parts.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change at any time with or without notice.
Hourly Rate
$25.00 - $33.00 per hour.
Benefits
Full‑time (40 hours a week) effective 1st day of employment.
Health insurance (Medical, Dental, Vision).
Paid Time‑off.
Short‑Term Disability, Long‑Term Disability, Basic Life Insurance and AD&D and an Employee Assistance program.
EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Vanderlande is an equal‑opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Control Room Operator
Overview
Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities.
Responsibilities
Monitoring the SCADA system to oversee the operation of the baggage handling system.
Responding promptly to alarms, alerts, and system notifications to address issues and maintain system performance.
Coordinating with operation team, maintenance personnel, and relevant stakeholders to resolve operational issues and minimize downtime.
Following and preparing preventive maintenance tasks and assist maintenance teams.
Generating reports on system performance, incidents, and maintenance activities.
Implementing operational procedures and protocols to optimize the efficiency of baggage handling operations.
Working with customers and colleagues to guide daily operations using high‑level controls software.
Acting as a single point of contact and first level for all operational issues and customers’ requests.
Communicating system disruptions to customers and stakeholders – explaining problems, providing solutions, initiating contingency protocols, rescheduling flights/bags and rerouting in system, collecting and logging information (ITSM tools and/or CMMS systems).
Initiating incident management ITIL process in case of issues; handling first level incidents and managing escalation to remote helpdesk.
Researching system issues by analyzing processes and data, innovating new solutions and preventing future disruptions.
Managing routing and functional escalation to other support teams (e.g., based in Atlanta, Canada or Europe or by third‑party suppliers), including escalation in case of major incidents.
Reporting to customers and stakeholders on the status of the system and BHS operations according to the service level agreements with support of the operations manager.
Resolving hardware and software faults while minimizing operational disturbances; setting up and maintaining back‑up and recovery procedures.
Trialing contingency plans on a regular basis with the support of the IT Engineer.
Proactively monitoring IT infrastructure and applications.
Alerting maintenance personnel through radio communications of faults or failures and dispatching them to the appropriate location.
Monitoring system status, balancing, statistical reports, and making‑up assignments for the user airlines.
Daily coordination with TSA, CBRA and OSR staff as required to maintain system operational status.
Analyzing existing CBIS/BHS and MSC BHS faults, developing remedial action plans and providing reports to the O&M Manager regarding the overall cause of system faults.
Making BHS operational decisions, initiating and coordinating implementation of any backup/fallback procedures necessary to facilitate continued operations.
Ensuring smooth daily start‑ups by reviewing start‑up check‑lists and procedures.
Determining/ coordinating configuration changes to bypass off‑service conveyor.
Reporting and tracking service calls and technical issues internally.
Generating and distributing work orders through CMMS system, including closing completed work orders.
Generating weekly and monthly reports.
Performing regular Preventative Maintenance (PM) of Control Room equipment.
Determining sequence and approach with little assistance.
Carrying out a variety of control room activities with little assistance.
Communicating regularly with customers and technicians over the phone and radio.
Required Education and Experience
2+ years’ experience in Airport / Warehouse or Operations.
Experience in managing 24/7 mission‑critical systems in complex IT environments.
Associate’s Degree in Operations or related fields.
Experience in coordinating and monitoring airport operations systems (SCADA / Flight planning).
Other Requirements
Must be able to attain and sustain an Airport I.D. Badge.
Preferred Qualifications
Bachelor’s Degree in Operations or Engineering preferred.
Conveyor services or material handling services experience.
Affinity with intralogistics and operational environments, preferably a background in automated handling systems, the capital goods industry and/or system integration business (warehouses, logistics, airports baggage handling systems).
Excellent communication skills, experience working in a customer service role.
Knowledge, Skills, and Abilities
Exceptional communication skills and customer service orientation.
Ability to work under pressure on mission‑critical systems.
Good knowledge of IT infrastructure (network technology/protocol, hardware server/client).
Good knowledge of baggage operational processes and high‑level controls applications.
Strong analytical and problem‑solving capabilities.
Good knowledge of complex electromechanical systems.
Experience in manipulating and extracting log files and information from several sources.
Good understanding of underlying technologies hosting applications, databases, application servers, web servers, client installations.
ITIL Foundation v3 or v4 certification a plus.
Position Type and Expected Hours
This is a full‑time position. Schedule is driven by the needs of the operation and may require nights and weekends.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
The position requires regular sitting; use of hands for handling objects and speech. The employee frequently reaches with hands and arms; periodically stands, walks, stoops, kneels, crouches, or crawls. The employee must lift and/or move up to 10 pounds deliberately, occasionally up to 25 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may be exposed to vibration and high noise levels in the baggage handling system and mechanical parts.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change at any time with or without notice.
Hourly Rate
$25.00 - $33.00 per hour.
Benefits
Full‑time (40 hours a week) effective 1st day of employment.
Health insurance (Medical, Dental, Vision).
Paid Time‑off.
Short‑Term Disability, Long‑Term Disability, Basic Life Insurance and AD&D and an Employee Assistance program.
EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Vanderlande is an equal‑opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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