Guest Services Pastor Central Scottsdale
Christ's Church of the Valley, Scottsdale, AZ, United States
Job Description
Essential Job Functions
Volunteer Management
Model and communicate what it means to “Create the Plus” (We go above and beyond to proactively exceed the expectations of our guests.)
Recruit, onboard, schedule, train, develop, and pastor volunteers and service leads for guest experience.
Meet with volunteers to discuss their spiritual health, growth, leadership, and overall engagement in CCV.
Ensure volunteers have the necessary supplies for their shift.
Schedule volunteers to execute weekend experiences, event set up and tear down, and campus care.
Utilize the Serve Toolbox within ROCK to properly schedule, train, and communicate essential information, development and training.
Weekend & Event Execution
Plan for and execute the weekend experience, aligning physical environments and volunteers to create a “WOW” experience from street to seat.
Ensure excellence in all physical environments—interior, exterior, signage, seating—by inspecting and providing general facility maintenance and cleaning.
Execute and maintain structured cleaning plans including event pass-through, post-event cleaning, and deep cleaning rhythms.
Manage trash removal for services and special events; maintain the area’s appearance and cleanliness.
Set up for all events and weekend experiences—inspect rooms and buildings prior to events and ensure all needs are met, including temperature settings, door and access control, room configurations, and last‑minute details.
Partner with campus teams to execute events with excellence, including Adult Ministry events, Next Gen events, and Next Steps experiences.
Guest Experience Management
Input weekly attendance from all services.
Track ministry goals and objectives for the year.
Track ministry volunteer engagement and encourage Next Steps for all team members.
Pastoral Care
Provide pastoral care as needed, including weddings, funerals, baptisms, hospital/hospice calls, and family dedications.
Leverage ministry resources to support members of your area of ministry.
While primarily caring for people in your responsibility area, understand that pastoral care is a team effort and you may be called to help others as needed.
Qualifications
Character & Chemistry
Commitment to Excellence – We bring our best, every time. Excellence honors God and moves people.
Heart for Evangelism – We will risk it all to reach one more. Jesus’ last command is our priority.
Radical Generosity – We steward all things with open hands. The God who owns it all gave it all.
Integrity – We commit to zero gap between what we say and do. Jesus modeled integrity in everything.
Servant Attitude – We put others before ourselves. If serving is beneath you, leading is beyond you.
Teamwork – We are fiercely committed to the power of teams. Jesus chose to work with a team. So will we.
Agreement with our CORE Commitments
Must support the vision & mission of CCV.
Must be/become an ACTIVE MEMBER of CCV.
Must regularly ATTEND WORSHIP with their family.
Must be an active participant in a CCV Group and consistently tithe.
Demonstrated maturity as a Christ follower.
Competency
Customer Focus – Dedicated to exceeding the expectations of internal and external customers.
Interpersonal Skills – Relates well to all kinds of people, builds effective relationships, and communicates effectively both interpersonally and corporately.
Drive for Results – Steadfastly pushes self and others for results. Action‑oriented, displays focus, passion & initiative. Takes appropriate action when something needs to be done.
Self‑Development – Committed to improvement, seeks constructive criticism, and understands strengths and weaknesses.
Drive for Results – Action‑oriented, takes initiative. Ability to identify and solve problems.
Education & Experience
Experience successfully managing/leading a team.
Experience leading others to Christ.
Able to work a flexible schedule including Saturdays & Sundays.
Ability to lift a minimum of 50 lbs.
Degree in Biblical Studies is helpful.
Experience working in Ministry is preferred but not required.
Minimum 2 years of customer service experience is preferred but not required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of employees. CCV Leadership reserves the right to revise the position, its job functions, minimum qualifications and other aspects of the position in any way at any time.
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Essential Job Functions
Volunteer Management
Model and communicate what it means to “Create the Plus” (We go above and beyond to proactively exceed the expectations of our guests.)
Recruit, onboard, schedule, train, develop, and pastor volunteers and service leads for guest experience.
Meet with volunteers to discuss their spiritual health, growth, leadership, and overall engagement in CCV.
Ensure volunteers have the necessary supplies for their shift.
Schedule volunteers to execute weekend experiences, event set up and tear down, and campus care.
Utilize the Serve Toolbox within ROCK to properly schedule, train, and communicate essential information, development and training.
Weekend & Event Execution
Plan for and execute the weekend experience, aligning physical environments and volunteers to create a “WOW” experience from street to seat.
Ensure excellence in all physical environments—interior, exterior, signage, seating—by inspecting and providing general facility maintenance and cleaning.
Execute and maintain structured cleaning plans including event pass-through, post-event cleaning, and deep cleaning rhythms.
Manage trash removal for services and special events; maintain the area’s appearance and cleanliness.
Set up for all events and weekend experiences—inspect rooms and buildings prior to events and ensure all needs are met, including temperature settings, door and access control, room configurations, and last‑minute details.
Partner with campus teams to execute events with excellence, including Adult Ministry events, Next Gen events, and Next Steps experiences.
Guest Experience Management
Input weekly attendance from all services.
Track ministry goals and objectives for the year.
Track ministry volunteer engagement and encourage Next Steps for all team members.
Pastoral Care
Provide pastoral care as needed, including weddings, funerals, baptisms, hospital/hospice calls, and family dedications.
Leverage ministry resources to support members of your area of ministry.
While primarily caring for people in your responsibility area, understand that pastoral care is a team effort and you may be called to help others as needed.
Qualifications
Character & Chemistry
Commitment to Excellence – We bring our best, every time. Excellence honors God and moves people.
Heart for Evangelism – We will risk it all to reach one more. Jesus’ last command is our priority.
Radical Generosity – We steward all things with open hands. The God who owns it all gave it all.
Integrity – We commit to zero gap between what we say and do. Jesus modeled integrity in everything.
Servant Attitude – We put others before ourselves. If serving is beneath you, leading is beyond you.
Teamwork – We are fiercely committed to the power of teams. Jesus chose to work with a team. So will we.
Agreement with our CORE Commitments
Must support the vision & mission of CCV.
Must be/become an ACTIVE MEMBER of CCV.
Must regularly ATTEND WORSHIP with their family.
Must be an active participant in a CCV Group and consistently tithe.
Demonstrated maturity as a Christ follower.
Competency
Customer Focus – Dedicated to exceeding the expectations of internal and external customers.
Interpersonal Skills – Relates well to all kinds of people, builds effective relationships, and communicates effectively both interpersonally and corporately.
Drive for Results – Steadfastly pushes self and others for results. Action‑oriented, displays focus, passion & initiative. Takes appropriate action when something needs to be done.
Self‑Development – Committed to improvement, seeks constructive criticism, and understands strengths and weaknesses.
Drive for Results – Action‑oriented, takes initiative. Ability to identify and solve problems.
Education & Experience
Experience successfully managing/leading a team.
Experience leading others to Christ.
Able to work a flexible schedule including Saturdays & Sundays.
Ability to lift a minimum of 50 lbs.
Degree in Biblical Studies is helpful.
Experience working in Ministry is preferred but not required.
Minimum 2 years of customer service experience is preferred but not required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of employees. CCV Leadership reserves the right to revise the position, its job functions, minimum qualifications and other aspects of the position in any way at any time.
#J-18808-Ljbffr