Resident Services Coordinator
The Galman Group, Jenkintown, PA, United States
Description
The Resident Service Coordinator serves as the first point of contact for residents, prospects, and visitors while supporting day-to-day leasing and administrative functions. This role plays a key part in delivering exceptional customer service, maintaining a welcoming lobby environment, and assisting the leasing team with touring, follow-ups, and resident relations.
Requirements
Greet residents, prospects, vendors, and guests in a professional and welcoming manner
Answer and direct phone calls, emails, and general inquiries
Maintain a clean, organized, and presentable lobby and common areas
Manage packages, deliveries, and resident notifications
Assist with resident requests, questions, and service follow-ups
Enforce community policies courteously and professionally when needed
Assist with move-in and move-out coordination, including welcome packets and keys
Communicate effectively with the leasing and maintenance teams to ensure a seamless resident experience
Plan, schedule, and support on-site resident events and trips, including creating event flyers, assisting with setup and breakdown, coordinating with vendors or internal teams, and promoting events to enhance resident engagement and satisfaction
Utilize AMSI property management software to create, track, and follow up on resident work orders, ensuring timely communication with the maintenance team and appropriate updates to residents
Manage guest card activity within On-Site systems, including entering prospect information, scheduling appointments, and maintaining accurate records
Conduct apartment tours for prospective residents as needed, particularly during peak leasing periods. The Resident Service Coordinator will independently manage tours and prospect interactions when leasing staff are unavailable and will work alone every Saturday providing tours and prospect support
Answer basic leasing questions regarding pricing, availability, amenities, and application procedures
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The Resident Service Coordinator serves as the first point of contact for residents, prospects, and visitors while supporting day-to-day leasing and administrative functions. This role plays a key part in delivering exceptional customer service, maintaining a welcoming lobby environment, and assisting the leasing team with touring, follow-ups, and resident relations.
Requirements
Greet residents, prospects, vendors, and guests in a professional and welcoming manner
Answer and direct phone calls, emails, and general inquiries
Maintain a clean, organized, and presentable lobby and common areas
Manage packages, deliveries, and resident notifications
Assist with resident requests, questions, and service follow-ups
Enforce community policies courteously and professionally when needed
Assist with move-in and move-out coordination, including welcome packets and keys
Communicate effectively with the leasing and maintenance teams to ensure a seamless resident experience
Plan, schedule, and support on-site resident events and trips, including creating event flyers, assisting with setup and breakdown, coordinating with vendors or internal teams, and promoting events to enhance resident engagement and satisfaction
Utilize AMSI property management software to create, track, and follow up on resident work orders, ensuring timely communication with the maintenance team and appropriate updates to residents
Manage guest card activity within On-Site systems, including entering prospect information, scheduling appointments, and maintaining accurate records
Conduct apartment tours for prospective residents as needed, particularly during peak leasing periods. The Resident Service Coordinator will independently manage tours and prospect interactions when leasing staff are unavailable and will work alone every Saturday providing tours and prospect support
Answer basic leasing questions regarding pricing, availability, amenities, and application procedures
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